[Resolved]  Tikona — Refund of Prepaid charges after Disconnection.

Hi,

I am posting complete correspondance I had with Tikona,

Can anybody help to get my refund please...

I have no option but to go to "Consumer forum"

Regards,
Prasad
[protected]

From: Prasad Shinde/VASAI/Raychem
To: s.[protected]@tikona.in
Cc: [protected]@rediffmail.com
Date: [protected]:51
Subject: Fw: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])


Dear Mr. Sunil,

Please go through the trail mails.

I have been following up with Tikona for last 3 months now. Still no concrete answer is received from Tikona.

Tikona is not in a position provide me the services nor disconnecting/closing my account & providing me the refund o[censored]nused data on pro rata basis. I presume that I have given enough time to Tikona to revert on this case but nobody in Tikona have flair for Customer delight.

I need to know what is the lead time to close all this & when I can get refund if Tikona is not in a position to provide me services.

What I suppose to do in this case???

Upon your reply I will to escalate this further or not.

Hope you are the right person I am approaching for this case or otherwise let me know the person responsible for this activity.

Thanks & Regards,

Prasad A. Shinde

Supply Chain Management. (EOU)
Raychem RPG Pvt. Limited,
Vasai, Mumbai. (INDIA)
Tel. Direct +[protected]
Mob.: +91-22-[protected]
Tel. Board +[protected]
Fax. +[protected]
Website: www.raychemrpg.com

Confidentiality Statement: This message is the property of Raychem RPG Ltd. The information contained herein, together with any attachments, is intended only for the person to whom it is addressed and may contain confidential and/or privileged information. Access to this by anyone else is unauthorized. Any review, retransmission, dissemination or other use of, or taking any action in reliance upon this information is prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer without making any copies.
----- Forwarded by Prasad Shinde/VASAI/Raychem on[protected]:39 -----

From: Prasad Shinde/VASAI/Raychem
To: "[protected]@tikona.in" <[protected]@tikona.in>, "Nodal Mumbai " <nodal.[protected]@tikona.in>, "v.[protected]@tikona.in" <v.[protected]@tikona.in>, "yogeshtanna " <yogesh.[protected]@tikona.in>
Cc: "prasad ashok shinde" <[protected]@rediffmail.com>
Date: [protected]:12
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])


Hi,

See attached herewith instrument collection sheet for your ready reference. The same was collected on 7th Feb., 2012. No one called me as of now for so called "Final Confirmation"

Let me know what is your total lead time to close this all. Also please let me have Account cancellation/disconnection details & also refund status at the earliest.



Thanks & Regards,

Prasad A. Shinde

Supply Chain Management. (EOU)
Raychem RPG Pvt. Limited,
Vasai, Mumbai. (INDIA)
Tel. Direct +[protected]
Mob.: +91-22-[protected]
Tel. Board +[protected]
Fax. +[protected]
Website: www.raychemrpg.com

Confidentiality Statement: This message is the property of Raychem RPG Ltd. The information contained herein, together with any attachments, is intended only for the person to whom it is addressed and may contain confidential and/or privileged information. Access to this by anyone else is unauthorized. Any review, retransmission, dissemination or other use of, or taking any action in reliance upon this information is prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer without making any copies.



From: "prasad ashok shinde" <[protected]@rediffmail.com>
To: "Nodal Mumbai " <nodal.[protected]@tikona.in>, "[protected]@tikona.in" <[protected]@tikona.in>, "v.[protected]@tikona.in" <v.[protected]@tikona.in>
Cc: "yogeshtanna " <yogesh.[protected]@tikona.in>, "PShinde " <[protected]@raychemrpg.com>, "prasadashinde " <[protected]@rediffmail.com>
Date: [protected]:42
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Sent by: [protected]@rediffmail.com



Hi,

This has reference to the subject request & A/c. No. trailing mails

Please note that I have sent cancellation & refund request No.1-[protected] of service ID No. [protected] on 8/11/11 due to no network availability from Oct., 11 onward.

As per telecommunications with your customer care Representative I got confirmation that I will get my refund within 25 working days. In fact, I got 2 call backs for confirmation of cancellation.

Till date I have got no update on my request accept below mail from Nodal office that my request has been forwarded to the concern department.

Please note that my cancellation request on is on account of " No network available & Tikona was not able to provide the services to me after using approx. one month of service."

It is almost 4 months now that no service is available to me & no proper justification or no one from Tikona contacted me to explain why Tikona can not provide services to me. Which means Tikona is using customer's money without providing the services.

I also regret to mention that the service level of Tikona specially being a service provider is no where near to the basic standards. I will never recommend Tikona to any person or individual.

If Tikona wish to provide me the services then the services should start within next 48 Hrs, from now onwards. Failing which it is considered as Tikona can not provide services or requested to refund the balance amount lying in my account on pro-rata basis as much I used Tikona's services.

Please note that I am referring this case to "Consumer court" also. Hence. requested to reply within prescribed time limit.

Awaiting your prompt & favorable reply.

Regards,
Prasad
Mobile - [protected]


From: "prasad ashok shinde"<[protected]@rediffmail.com>
Sent: Sat, 21 Jan 2012 17:45:35
To: "yogesh.[protected]@tikona.in"<yogesh.[protected]@tikona.in>
Subject: Fw: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Hi,

Please refer our today's discussion on Subject matter.

Subject request is pending for than 2 & half months now. But no one reverted till date. In fact no one given proper answer for the same.

As we discussed, you know why I have asked for disconnection.

I will call on coming Monday afternoon for an update.

Please process my request & refund the balance amount to at the earliest. Also acknowledge receipt of this mail.

Regards,
Prasad
Mobile - [protected]


From: "prasad ashok shinde"<[protected]@rediffmail.com>
Sent: Mon, 09 Jan 2012 19:00:16
To: "Nodal Mumbai "<nodal.[protected]@tikona.in>
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Still nothing is happening

Today exactly 2 months laps.

When can we expect reasult???

Regards,
Prasad
Mobile - [protected]


From: Nodal Mumbai <nodal.[protected]@tikona.in>
Sent: Sun, 01 Jan 2012 13:58:29
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Dear Mr. Shinde,

Greetings from Tikona!

This is with reference to your e-mail regarding request for cancellation of your Tikona Wi-Bro account.

The request has been forwarded to the concerned department for necessary action and they will be in touch with you.

Your reference Number is 1-[protected]. Kindly retain this for future reference purpose.

In case of any further assistance, please call[protected] or write us at [protected]@tikona.in

We are committed to serve you the best and value your association with us.

Regards,
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 21, 2011 1:42 PM
To: Nodal Maharashtra
Cc: PShinde ; prasadashinde
Subject: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])

Hi,
I personally upset by the services provided by Tikona.

The subjected request made on 8/11/11 for disconnection as "Tikona was not able to provide the services in my Area".

Now it is more than 50 days lapse but no action has been taken.


I neeed to know when this matter will be closed & when can I get my refund back.

Regards,
Prasad
Mobile - [protected]