[Resolved]  Tikona — Very poor customer service

I had taken a broadband internet connection from tikona. they commit me for high speed internet with a trail period of 10 days. they activate my internate services on 7th of march 2010. now i am not able to use this connection from last 15 days. i made so many complaints in customer care but they all are least bother to sort out my issues. I requested them to disconnect my services and return my money back to me.i made a request on 18th of march 2010 to disconnect the services. under
Ref num[protected] dated 18 March and the customer care exec name is shish pal deshmukh.
second request i had given on another day under
num[protected] dated 17 MARCH to NIKHIL .
but they are not able to help me out. now i am sick n tired by giving the calls in customer care but no one is ready to listen my complaints.

Hi,

I am Krishnarjuna Rao, I registered for new internet connection on 27th February 2010 with Tikona executive. I have paid Rs. 500/- for installation changes in advance. The guy promised me a new connection with in 48 hours. Till now I didn’t get a new connection or my amount back. I have called them several times and spoke regarding my new connection but in vain.

I have all my proof documents and INSTALLATION charges Rs. 500/-.

Please find the details below with whom I have interacted regarding new connection.

Rajesh - [protected], K. Manoj – [protected]

Hi

I am Iqbal Ahmed, residing in Kurla Mumbai.

I had put application based on sales engineer's visit on my door step. He promissed to give me wireless internet connection at my residence and I took the service for 3 months at the rate of 299INR per month. They promissed not to charge for installation for 3 month service. I had handed over cheque for 897. Without completing the installation they have depositted the cheque and even after my serveral call to customer care as well as their Area Manager Mr. Anand, Mr. Vijay Sales Person, Mr. Abbas Service Engineer and Mr. Sameer Service Engineer, but my problem never got solved. I had written e-mail to customer care for returning back my money, only reply is "your case is forwarded to concern department" Even after that I am regularly receiving mail for bills and now a days I am receiving call for my due payment. This is quite rubbish for Tikona Care.

Iqbal Ahmed

hey, so sad...
here is my story...i've been waiting from the past 1 month... sales man took 500 r.s for installation charges by assuring that i would get the connection in 1 day...
After calling so many times, one guy came n installed the device that too after 4 days...

The real problem starts here...they seems to have a problem with their server..whenever i tried to login an error comes up as authentication login error...for the last 1 month, i've spoken to all the techs/officers for more than 100 times but none of them were able to solve the problem. Now i'm in the middle of nowhere..
I don't know what to do now, they r not ready to cancel/disconnet the service either...who will help me now?

Naveen
navin.[protected]@gmail.com
bangalore

Tikona Digital Network — No or very rude Service and Support

Hi ,
my username is XXXXX4454 Tikona is promised my cnection speed will be 2 mbps and 99 % uptime. But I am not getting less then 100 kbps ( 10 -12 KBps speed) and most of time my PC is not getting IP .
I complained more then 10 time to engineer and sales and 4 time in costumer care. But no resolutions. Tikona engineer is taking very rudely and always saying that this is not reliance or TATA , so it may take 5 days to resolve. Thsy have not provided my any receipt at time of check receiving. Now when i told him to

So if any one from tikona is reading this Please , resolve my problem.

Or I will move to consumer forum.