[Resolved]  Titan - Fastrack — Exchange of a Watch

Dear Sir,
I purchased a ladies wrist watch(Fast Track) at a titan showrom(Address mentioned below) on 23 Dec 07 to gift to a friend.On the same day we gift wrapped it to present it her.Due to christmas holiday's,we were able to give the gift our friend only on 31 Dec 07.When we opened the gift, to our surprise the watch had scratches on it.So,we two girls(Me & My friend) decided to exchange the same & went to the showroom today i.e,02 Jan 08.I approached the same guy in the showroom with whom we dealt at the time of purchase who directed us to his senior Mr. Lekhan.These guys were very much aware about the scartches on the watches,so even before looking at the watch he said it cannot be exchanged & said that we have come to manipulate things.Mr.Lekan did not had the decency to talk to us properly,spoke to us very rudely& harshly & when we asked to behave properly he said 'Aap apna number dijiye,aapse hum tameej phone par seek lenge'.
My complaints are
1)They duped us with a damaged watch piece.
2)The guy with whom we dealt at the time of purchase didn't speak to us which cleary indicates that he was aware of our complaint & the damaged watch piece
3)His senior Mr.lekhan behaved very rudely & shouted at the top of his voice in the showroom although we were just requesting to exchange the watch with another one.
If at all we were on the wrong side,i wouldn't have gone to the showroom to exchange it.
My Request:
I want the damaged watch to be replaced at the earliest & a proper training be given to the guys in the showroom about the etiquetts of handling a customer.
Price of the Watch- Rs 1850/-
Name of the Shop: LABDHI(Watches & Premium)
Address : MPM mall (Big Bazar Location),4-1-833,Upper ground Floor,Abids Road,Hyderabad.
TIN No.[protected]
Recepit Number : 11893
Showroom Ph No:[protected]

Note: I also request this complaint to be forwarded to Titan whose reputation has always been good but due the stupid showroom owners like this are spoiling the brand name


Regards,
Navanita