[Resolved]  UniverCell — SAMSUNG ACE PLUS ISSUE - NEED REPLACEMENT Very Critical

Address:

Chennai, Tamil Nadu

Dear Concern,



Had bought a new Samsung ACE Plus mobile at Univercell Velachery Branch worth RS of 15500 on 18th July 2012 [18:54:22].



The very next day from the date of purchase I noticed that there is a SIGNAL ISSUE with mobile wherein signal bar is full but when am making outgoing getting an error msg as “MOBILE NETWORK NOT AVAILABLE” and most of the incoming calls are not reachable.



I Just made a cal to univercell showroom said the issue for which I got response as to choose the network manually and use the phone.



After manual network issue was there again I called and informed to showroom then the 2nd solution was provided by showroom is this may be a sim card issue please change the same to new one and use.



I did that even though issue persists then I went showroom directly and asked for the reason they have instructed me to visit service centre “SIVA COMMUNICATION VELACHERY” the following suggestion was given by service centre. After this setting also if issue is there then get back the mobile to service centre.





Setting -> Wireless and Networks -> Mobile Network Setting -> Network Mode -> GSM/WCDMA (Auto Mode) to be chosen



But still my issue is not resolved I called service centre Gopi he is not picking up my call. Next day I approached service centre agai,n at last finally service centre told that will upgrade new software for your mobile if issue still there then we will change the motherboard by claming.



Why should I have to upgrade new software & mother board change for my new mobile?



Again I went to showroom, they said CRO is not available for the day please come by tomorrow.



Next day went there he is not available again have returned back to home.



Next day he was in meeting so unable to reach so I have surrendered all my kit and mobile to person to whom I have bought my mobile on 3rd Aug. Finally CRO called me and suggested to speak with Zonal Head Mr. Parameswaran, Spoke to him but he told me get in touch with shop where I bought my mobile



Daily getting same response will call u back, will call u back but so far no solution for me.





Since there is a issue with mobile why you guys not ready to replace the same, did I asked money why cant you replace or this is the new way to cheat the customers, how long I need to wait for an solution. I wasted my 15500 RS money in buying mobile at univercell.



Have enclosed my details below



Mob Model: Samsung S 7500 Ace Plus



DOP: 18th July 2012



UTN No: 4252626



TIN No: P. VEL/6326



Sales Person: Sabari.



At the time of purchase itself there was a problem I have given my ICICI credit card for payment with EMI of 3 months but full payment taken as normal transaction.



Again they have swiped my card and put on EMI option, the previous transaction was void by univercell, for the void transaction I spoke to ICICI credit card department and did scanning of void receipt followed more than a week of time and got my money back.



This is the way to treat your customers need immediate response, or I have all proofs in my hand will take it up further level.



Regards,
Raja .S
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