[Resolved] Videocon D2H — Subscription Not Upgraded/ Recharge

[Resolved] Videocon D2H — Subscription Not Upgraded/ Recharge

S Somkant Pathak from Bhopal, Madhya Pradesh

I purchased DVD Videocon D2H from Vinayak Enterprises, Raj Mohalla, Indore MP, on 26 Sep 09. 2 Months Subscription was Free with it and I also paid for next 12 months subscription in advacnce after that free period. Now after 2 months, I am regularly getting SMS from Videcon to recharge my subscription and channels are blocked from 26 Nov 09. I called here in zonal office but alwasy same reply "we are checking it and let you know" nothing else. I am really disappointed by this behavior. My Customer ID is 464390. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

HARDESH KUMAR

from Ahmedabad, Gujarat

R/Sir,
I purchased SettliteDVDVideoconD2H5002 on 12 Oct 09. But my D2H installation was made on 28 Oct 09 after making 5 telephone complaints & one email complaint. My Customer ID is 1109851.
2 Months Subscription was Free with it. After using my free subscription i want to change my Diamond Pack to Gold Pack on 29 dec 09, but videocon said that ur billing cycle starts on 12 oct and your diamond pack to gold pack activation starts on 12/Jan/10 and from 29 Dec 09 to 12 Jan 10 appoximately 14 days, you will be charged as per Diamond Pack and after that your pack will be transferred to Gold.
But this is not fare, i requested that i made the request on 29 Dec 09 So how could you make me charged as per Diamond Pack (Rs. 9 daily) in place of Gold Pack(Rs 5 daily).
Their Customer Care replied me that we can't do anything as we know this is not fare to you...

HARDESH KUMAR

from Ahmedabad, Gujarat

sorry mr. 464390. i hav not read that this is comment box.. i thought that it is complaint box.

Himanshu Sagwaria

from Udaipur, Rajasthan

Please Stop My D2H Working for 60 days