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[Resolved]  Videocon D2H — Refrigerator

Sir,
I had got a Videocon Refrigerator in April. After that I am facing problems with the door. I have tried umpteen times calling their customer care. After about 2 weeks i finally could register my complaint. The person did not come after repetitive reminders. Then after a month or so he came and told us that the rubber coating of the door will be changed with a day. It's been a month for that too and again there is no response from them. It's the most pathetic company for buying your electronics.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  17 CommentsShareTweet

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Videocon — refregerator

No Cooling observed,
Kindly attend the problem in my vediocon referigerator which has required the rubber replacement .Due to loosy rubber, it could not be cool properly...

kindly suggest me to explore problems.

parvinder
c-608 curzon road hostel MS appartment
KG marg
New Delhi-110001
[protected]

videocon (Refrigerator) — videocon

Dear Sir,
videocon refrigerator is purchases on kedia & sons shop in jharsuguda.
the refergerator compressor is no work, i am complane to shop keeper but not lession my complane sence one month sending the mail.
my mo. no. [protected] (prathivi singh)
cox coloney (C/o. D.W. Lima) kali mandir road
Jharsuguda (Orissa)
There is a problem in our Refrigerator.(Refrigerator is not cooling)We have complain many times in customer care but their is no response details are given below:-GHA[protected],GHA[protected],GHA[protected],GHA[protected].

There technication came there three times and fill up the gas charge the amount but even then frezee is out of order.On lodging complaint again they are passing buck to each other and suffer is myself consumer.

Now at last i am knocking your door for redressal of my grievense.

Name:-Shilpa sharma
Phone:-[protected]
R/o-Plot No-23,Shivashish appartment,Vikram Enclave,Sahibabad,Ghaziabad,U.P

Videocon Refrigerator — Poor Product Poorest Service

We bought a vidoecon double door refrigrator in 2008. Just after 1 yrs when its warrenty got over, it started creating problems. Even after 2 recent service, in july it stopped cooling. On logging a complaint a very friendly service engineer came and told us that compressor needs to be repaired, we were wondering that how can compressor of a new refrigrator can go bad. still we gave him the cheque and he with a promise that compressor will be changed in max 1 week went away. that was the last time we heard a friendly voice for Videocon. 1 week passed by, 1 month paassed by and now it sep (almost 3 mnths) we havnt got our compressor. We are managing without a fridge since then, everyday my food, vegetable goes waste. We have contacted their Headoffice, customer service centre and every one possible, whenever we call them they say they will call us back but we never got a call back. Two days before when we called they told that compressor has come n gaureented us within that day they will come to fix the same. Still they have not come and our wait continous.
My suggestion to every one plz plz dnt buy any videocon appliance.... the product is really bad and more worse is their service.
I am also having somewhat same complaint...

I had cooling problem, i registered complaint and the technician changed the compressor gas and still after he went the fridge never cooled well.again cooling problem.
again complaint registered and then they changed the gas.
They charged me around 1200 or 1300 plus 225 service charge and nothing working
Now new technician came and saying that the freezer has to be changed and it will cost 1300

So the first time onwards the freezer was having problem, thats why the fridge never cooled even when the gas changed.
Now i dont want to pay for the gas and the freezer.
We have bought a Videocon Refrigerator on 8th April 2010. Within 2 months the main compartment door was bending downwards thereby the off switch of the bulb remaining on even after the door beig closed. The engineer has since then visited me 4 times and to no avail after every 2 months the door is again coming down. In my latest complaint on 10th March 2011 (Ref No: THA [protected]) I had requested them to replace my Piece with a new one to which they said their engineer will visit us in 24 hrs, it has been more than 48 hrs and no one has yet attended my complaint. Further I called the service centre 4 times today and was kept on hold by the executive every time for atleast 20 mins after which getting frustrated I disconnected the call.

Now that my warranty period is on the verge of expiring the company is just passing the time to wash off their hands so that I kwwp on using a defective piece.

Calls made to the consumer compalint desk in Aurangabad could not be connected as the numbers are out of service.

I am determined to take them to the court if my problem is not resolved by end of coming week.
I have also purchased the Videocon automatic washing machine in June 2010. It started giving me trouble from the very second day.

We firstly reported to the Dealer, he asked me to get the machine to the shop so that their engineers can test primarily, else they will call to the customer care.

Then i discussed the issue with the my friend then he she suggested me to register the complaint to Consumer Grievance Redressal Cell.

I want to know is that right to complaint at consumer voice? I have the contact details of consumer voice.

Their website is : consumer-voice.org/legal-advise.aspx

Tel No :[protected]D), 47331018,[protected],[protected]
i purchased a videocon refridgerator, 3 months back, but it is not working properly from the begining.... please rectify as soon as possible...

from
sheik Ali
[protected] vemulawada
jitendra bohra
videocon refrigertor
no cooling
no service

REFRIGERATOR VIDEOCON — POOR SERVICE

PURCHASED A FREEZE ON 02.11.2011 FROM SMART ELECTONICS, JACOM PURA, GURGAON (HR) AND THE SAME IS NOT FUNCTIONAL TILL DATE. TALK ABOUT THE PROBLEM TO THE DEALER AND HE ADVISED TO CONTACT TO THE CUSTMER CARE. MAKE COMPLAINT ABOUT THIS TO CUSTMER CARE NO. [protected] DATED 25.12.2011 BUT NO RESPONSE TILL DATE INSPITE OF RESPONSE OF COMPLAINT THAT THE COMPLAINT HAS BEEN FORWARDED TO SENIOR DEPARTMENT AND I AM SUFFERING TILL DATE. SO PLEASE HELP ME AS EARLY AS POSSIBLE OTHERWISE I WILL BE FORCED BY VIDEOCON TO APEAR TO CUNSUMER COURT.
I am having a videocon refrigerator.It is of the worst quality.I am in warenty but still the service from videocon is very very poor.
Please do not buy any videocon product.The product is bad and videocon service is the worst.
Please never ever buy videocone ..
I am having a videocon refrigerator.It is of the worst quality.I am in warenty but still the service from videocon is very very poor.
Please do not buy any videocon product.The product is bad and videocon service is the worst.
Please never ever buy videocone ..

still complaint is unsolved

Hi The worst service from videocon d2h. I have lodged a complaint on 17th November 2014 and till today no one has attend my complaint I am really very disappointed with the service of videocon dd2h. Dont buy it

ac complain pending from last 1 months

Complaint no-Bhu[protected] pending from last 1mont.no response from videocon.vrry very bad service provided by videocon.
Dear rosalin mohanty,


Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.

Thank You for your cooperation.


Regards,

Videocon Online Team
Dear rosalin mohanty,

Kindly share an alternate number with us in order to assist you in best possible way.

Regards,
Videocon Online Team

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