[Resolved]  Videocon d2h Dish — Poor Response & Service

I had placed order for the Set top box from Videocon on 16th Jan and I received the Settop box only from the dealer the next day and I paid in full with 10 months subscription. I was happy as I was promised the installation by evening of 17th. I receive a call from the Installation Engineer that they are not permitted to instal the set top box as per Company policy, because I am living in Kharghar (Navi Mumbai) as the Engineers are physically abused by local cable operators. Pursuing the matter that there are many other installtions in our area of different cable Co's, it can be dealt if required with law enforcement.
However till date they did not chnage the stand and neither ready to clarify about my full refund or second alternate of getting the Dish Antenna and installing myself.
However the Dealer is ready to refund but at his place not to my residence. I am just wondering why they at first place deliver the product which they cannot handle and Blissfully the Call Center and Dealers are not aware of such policy, nor the website provides such area restrictions (God knows how many there could be in our free India).
The Co' seniors hide behind the Call center as it is not possible to reach them however hard you try.
My advice to all consumers pl. check out with Co' who claim to delight consumer can be immune to consumer and treat complaints as irritant and not bother to call or apologise and go out of way to correct the error.