Vodafone 2G — Vodafone net speed problem !!!! | |||
Vodafone net speed problem !!!! Today i had one problem about net speed of 2G plan i have.... And i called vodafone 3 times but i dont get any good answer of solving my speed problem and on last call they talked very rudely also... And thye told my customer care service will be closed for 45 days form now !!!!! I need my net speed or refund my money back in my account... So i have no other options to post it on consumer forum... Check details of 3 calls i did below : Name: Nainesh Kapadia Mobile: [protected] company:vodafone additional mobile number : [protected] (from which i called also 2 times) first call : [protected] date[protected] time-9:39am called from-[protected] call recievded-Mahendra patel [protected][protected] me: asked for low speed i got... customer care : Told me we have to manual setting of internet..call from some other number.. Second call : [protected] date[protected] time-9:43am called from-[protected] call recievded-some other person [protected][protected] me: asked for low speed and give me gprs setting... customer care: we have server problem today....So Every vodafone customer have to remove their battery and sim card and reboot phone to get speed !!!!And if still you get problem call us again Third call : [protected] date[protected] time-10:01am called from-[protected] call recieved- some rude person from start [protected][protected]-- me: asked about my problem that i have restart phone... customer care: no need to give detail about it to me....I know all your problems... Its in my system already...And this is your 3rd call and your customer care service will be closed for 45 days from now so get all the details you need in this call !!! Is this the way to talk with customer ? !!! It is customer care..... Customer dont know what is your internal company problem..... And you should told me in first call that your server is donw and it will be fine in few hours or tomorrow...!!!! So that person is very rude and my net speed is still very slow... Actaul-5kbpsx8 = 40 kbps.... Actually 40 kbps will be 2g speed when you exceed your fixed quata which is 1GB for me... And they provide is it from start !!!! can you check my speed problem...becuase i dont get any good answers from vodafone... If they cant refund my money back to my mobile account.... Thanks in advance, Nainesh Kapadia Was this information helpful? | |||
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This is Manas Kumar Raymandal from West-Bengal Circle, I live in Near about 40 Km from the capital of W.B (Kolkata). in the District of 24 Parganas (South). Joynagar Police station.I am using the Vodafone 2 G data pack through Micromax MMX353 modeld modem.My no is[protected]. in my house the net speed is so much slow( Rate is 0-0.45 KBPS). I have tried to contact with Customer care Executives in many times. but i did not get any type of help. when I use this Modem set in another place or another Dist. of W.B. circle. the speed is quite better than my home speed. Is their any system to increase the speed in my locality? then please help me. My home location is in between two nos. Vodafone Tower within 1 KM. Then Why i will face this type of speed problem????
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