[Resolved]  Vodafone — GPRS & customer care unavailability.

Address:

Assam

Hello Sir/Madam,

This is Adil Hassan from Sivasagar, Assam.
I have a prepaid mobile connection from your esteem company, bearing the number [protected] and for this same number I tried to get the internet connection in my phone (NOKIA C2-03) by putting the monthly pack of Rs.98 (2nd Nov. 2011, at about 9 pm) and called your customer helpline number 198 where I was said to send 'ACT VL' to 144 & also I was sent the GPRS settings to be saved in my phone & was said to switch off the phone, which I did but even after 24 hours of doing that I was unable to connect my phone through GPRS for which I have called your consumer helpline number 198 again & explained the fact & I was then advised to bring out the SIM card & put it again in the phone & I did that accordingly to get no any positive result. I had a very good impression about Vodafone Essar before this experience & for that very reason I have even done MNP (Mobile Number Portability) from Reliance Telecom and as I assumed myself about your company which has high technical & network grip, it gives me utmost setback for the pitiable failure from your network to get a consumer his/her GPRS connectivity after 3 days of persistence.

My next grievance is about your helpline number for GPRS (198). Previously, when I used to call this number for GPRS connectivity then I was told to press '2' to connect to customer executive to convey the problem. But since yesterday when I am trying to connect to your customer care personnel after pressing '2' I get the message from the IVR like this- " SORRY, WE ARE UNABLE TO PROCESS YOUR REQUEST". Till the time I was writing to you this long essay the situation is same here. So, where shall I go now to tell my problem/grievance? Sir, does your esteem company block a consumer from getting the customer care line when his/her problem is not solved & he/she is thought of doing too much calls for the same unsolved problem? Also, I have got one call from [protected] of your company while I was writing this to you telling me that my problem will be resolved soon.

I, hereby round up my explanation thanking you overwhelmingly to waste your valuable time to go through this unwanted lines of a consumer from Assam & I think that my net connection & my pack of Rs.98 have gone in vain. Hope, you may intervene into the matter as its a matter of reputatin of a popular company all over India. May be, I am a single consumer for you now but others may follow when they will try GPRS connection from Vodafone. I wish all the good & prosperous & advanced future of Vodafone.

Thanking you

Adil Hassan
[protected]
M.I. Bora Road, Jengonikotia,
Sivasagar, Assam, 785640.