[Resolved]  Vodafone Blackberry Bold — Poor Customer Service for Blackberry Phones

Vodafone-Blackberry — Inadequate coverage

I have been using a vodafone connection with back berry for the last 4 months.I had complained to Vodafone the lack of signals in our premises which has been verified by their authorised person.The company says they will rcectify it but not given a time time limt for the same.

Which are the appelete athorities for complaints regarding the lack of service from the Mobile companies- please inform

I don't have signal in my house too. My house is just 5 KM from the heart of the city. Despite talking to the managers of Vodafone who give promises in the air - that too with committed dates, there was no action.

Vodafone is very bad with network, Reliance is a tragedy in customer care, Airtel stands as a brother to both.

For customer care response, you should probably call Virgin Mobile. On the spot they will analyse the issue and try to provide you with a solution. If there is a mis-selling, call virgin customer care, the agent will loop the call over to the vendor/seller and make them answer you.

Hi,

We can't trust Vodafone coz there executives never be on their words.

I have a Vodafone Blackberry 8700G and with in 3 months got problem in track wheel, when I submitted to vodafone office they said me sir you will get in the next 15 days and now it over a month and still they are saying it will take another 15 days. I don't know what your engineers sits and do there work on vodafone service centre.

I request to those who are reading this message please tell your friends and collegues not to use vodafone connection, as everyone know they come with a dog ad and dog won't do anything( That means all the customers are dogs).

Thanks

The Blackberry Bold is having a hell lot of problems.
The track wheel gets worse within 3 weeks o[censored]sage.
The handset gets blacked out and a complete white screen appears and remains the same for hour or more.

Vodafone Blackberry Bold — Poor Quality of Blackberry Bold

I purchased a Blackberry Bold from Vodafone Store in Kolkata, India on 27th October 2008. Within 6 months the steel frame of the Facia started rusting. When I took it to the store, I was informed that as Facia is not covered under warranty, I cannot make any claim. Soon after, the trackball started to stall. I was advised by helpline to re-boot the instrument to restore trackball movement.. On 20th of October the trackball stopped moving downwards and re-booting did not help.

I reported to Vodafone Store in Sarat Bose Rd & Southern Avenue crossing, Kolkata on 22 nd October 09 and demanded a replacement and was told to come next day as concerned technician was on leave. I reported again on 23rd October and the technician asked to produce purchase documents. On the 24 th, I took the purchase bills and demanded a new replacement but was told that Vodafone Store could only register complaints and send instrument to Bangalore for resolving hardware issues which would take 15 days.

I am shocked that Blackberry sells phones all over the country but does not offer service support even in Metro cities and instrument problems have to be referred to Bangalore. I demanded an Immediate replacement as the instrument was defective, within warranty and had a history of problems. The phone was purchased from a Vodafone Store for Rs 34900, yet Vodafone declined to take responsibility and passed the buck to Blavckberry in Bangaloe. I handed over the Blakberry Bold to Vodafone with a strong complaint demanding immediate replacement with a new set

Vodafone Blackberry Bold — Bad experience with Vodafone Blackberry Bold

I purchased a Blackberry Bold from Vodafone Store in Kolkata, India on 27th October 2008. Within 6 months the steel frame of the facia started rusting. I took it to the Vodafone store and learnt that facia is not covered under warranty. Soon after, the trackball started to stall. I was advised by helpline to re-boot the instrument to restore trackball movement.. The phone used hang frequently and had to be re-booted. On 20th of October the trackball stopped moving downwards and re-booting did not help.

I reported to Vodafone Store in Sarat Bose Rd & Southern Avenue crossing, Kolkata on 22 nd October 09 and was told to come next day as concerned technician was on leave. I reported again on 23rd October and the technician demanded purchase & warranty documents. On the 24 th, I took the purchase bills and demanded a new replacement under warranty but was told that Vodafone Store could only register complaints and send instrument to Bangalore for resolving hardware issues which would take 15 days.

I am shocked that Blackberry sells phones all over the country but does not offer service support even in Metro cities and instrument problems have to be referred to Bangalore. I demanded a replacement as the instrument was within warranty period, had a history of problems and was defective in many respects, The phone was purchased from a Vodafone Store for Rs 34900, yet Vodafone declined to take responsibility and passed the buck to Blackberry in Bangalore. I handed over the Blackberry Bold to Vodafone with a strong complaint demanding immediate replacement with a new set. I am yet to get a response and under compulsion.may have to move the consumer court for redressal.

Vodafone is a blunder by itself. Thier customer service sucks. Thier BlackBerry helpline sucks. I have had nothing but problems since i got the BB and they literally FORCED me to go billing saying BB services are not offered on pre paid. its amazing they still exist.

i have handheld 7230
i have network problem in it

Even they charge very heavy amount for internet access.