[Resolved]  Vodafone Broadband Service — Vodafone Miss-selling NetCruise (3G/Broadband) services and offering pathetic customer service and cheating on payments recharge

Address:

Bangalore, Karnataka

Dear New Buyers/ Existing Users / Vodafone Team

Hope someone from Vodafone is listening and taking corrective actions

Please think 100 time before you are planning to buy a broadband/internet based service. The service is sub-contracted to MTS where Vodafone have absolutely no control. I have purchased a dongle from Vodafone store in Koramanagla (near Rejeh. They are mis-selling the product. They insisted on buying the prepaid dongle citing few problems with the postpaid plans. Also indicated that in near future one can easily switch to post paid plans with 24 hours lead time without any issues. They also indicated the facility of onlines recharge within Karnataka circle for prepaid dongle.

I started facing problems with the Dongle service with respect to no facility to recharge online. The store person in Koramangala indicated that they
have no clue on online recharge as it is MTS related issues. I requested him to switch me to the postpaid plan, the surpise item is the store is now saying there is no such facility. Why the hell you tell something and switch your statement and misell things.
The bigger problems is cheating with the customer in terms of mis-selling the products that does not support either online payment nor does the ability to switch to post paid plans. Another frustration is telling the aspect of MTS problem and not Vodafone problem. Why the hell, your had a tie up with MTS if you don’t know how to manage business sub-contracting. And why the end consumer has to suffer for your problems??????

For the Vodafone team, my Netcruine number is [protected].

Bigger issue is ongoing cheating with respect to no action on recharge even after accepting the payment. I had done my online recharge of the above netcrusie (after the store told me that the online payment service is up and running and I need not come to store for simple recharge). I had done the recharge for INR 801 using the online banking service. The details are as folows
ref no. MCIT[protected]… payment date 25-Mar, Payment amount = 801, Mode= Citibank credit card

Even after payment, the recharge of net cruise dongle has not happened. Tried calling helping several times, as expected the standard answer, it is problem at MTS end and will resolved asap. Even after 15 days, neither my dongle got recharged…nor my money got refunded. The bigger surpise is no one os even bothered to call back (even after refistering the complaints..the helpline just talks staanrds lingo saying someone will reach you in next 24 hours, your money will get refuneded in 7 days, your connection will be activated soon…. etc etc what the hell is happening with Vodafone?????????

If this is what is customer service, and customer treatment, I would doubt how many loyal customers you will retain. I had 3 other postpaid connections with Vodafone, and based on my experience, I am thinking of switching to another provider.
Hope someone is listening. New buyers, please be cautious before buying NetCruise or any internet service.

Regards
-GJ