[Resolved]  Vodafone — Service issue

My mobile number has been held by me since 2006. On the 11th of November I approached your Vodafone shop at four bunglows near Kamdhenu . I was asked to clear my unbilled amount and pay a deposit of Rs.500/-. At this time I, did not even bother to enquire about my existing deposit lying with you of Rs.250/- which I had paid at the time of taking the SIM.The photo id I had was my PAN card whose signature was not matching as it was an old signature.I still tried to sign in the same way and I was told by your customer service associate that it was ok. Assuming that all was in place I left the shop knowing that you would get in touch with me in case of any problems. The next month the bill again was generated in my name. Around the 21st of December I once again visited the same Vodafone shop and they told me that there was a signature mismatch. This time I cleared the accrued bill and offered to sign again and the concerned customer service exec confirmed that now there will be no problems. However, this was still not done and now another bill was generated. This time also I did not get any call from the customer service centre regarding the issue.I even offered them a new photo id (my passport) whose signature would surely match but I was told that there will be no issue this time. After this when I had to check again with the same customer service centre I got the same feedback that there was a signature mismatch. This time I told the person attending me that i will not remit the payment and that the deposit I had paid should be adjusted against the outstanding bill and that I would not pay any late payment charges as you have been failed in delivering the service requested.


Today I have received 3 phone calls from your collections department to whom I have narrated the entire saga 3 times. After this again went to the customer service centre to sort out the entire issue. I spoke to the concerned person and told him the I had a deposit of rs.250/- already lying with you against the first subcription. I have applied for the transfer of the name by paying Rs.500 as deposit, hence I would like to adjust the deposit of Rs.500/- against the pending bills ( minus the late charges of Rs.50)

And I would make a payment of the balance overdue amount immediately by my credit card and then I would also like to apply for the direct debit facility through my credit card so that my further payments can be made smoothly.

I have been told that I will get the refund only through your process which will take 20 days (on priority). I would like to know that if this was the case should have in the first place got a refund of my earlier deposit of Rs.250/- within 20 days from 11th November 2008.