Vodafone — Unhappy with Migration Process of Prepaid to Postpaid of cell no [protected]

To
The Manager Customer Care
Vodaphone EssarSouth Ltd.
C-131, Industrial Area
Phase- 8, Mohali-16071
(Punjab)
Subject:- Unhappy with Migration Process of Prepaid to Postpaid of cell no [protected]

Dear Sir
My name is kamaldeep singh s/o Sh. Bishan singh. I have one prepaid cell number [protected] . Dated 29.03.2009 I request to Mr. Sanjeev of vodaphone on help line regarding new good plans of postpaid he suggest me RS.99 plan is very best for me in this plan 200 minutes are free in very friendly language at that moment I decided to convert my prepaid no in to post paid with Rs.99 monthly rent.

Sanjeev suggest me to visit Vodaphone mini store m/s Navroz Telecom old Nawan shahar road Phillaur- 144410 (cell no [protected]) with one photograph, photocopy of prepaid sim card residence proof and Rs.250 as security (Refundable) . When I visit your mini store with all documents your representative explain other many plans he was not interested giving me this Rs.99 monthly rental plan when I ask him regarding benefits of Rs 99 he say I don’t know about this plan if you want to know more about this plan go to mohali office or call to mohali office. I speak to your representative that Mr.Sanjeev of Vodaphone tell me go to our mini store with all documents for further enquire and process then he say Mr. Sanjeev is not his boss he is independent boss. I request him give me invoice with written Rs.250 is security whish is refundable he refuse me after very long discussion he phone to mohali office then he written Rs 250 as security money in invoice. When I say to him why you are not cooperate on this issue he say this is not his sale this sale of vodaphone online mohali office sale in future you want any help or enquiry go to mohali office or ludhiana office.That day(30.03.2009) he provide me one sim card next day he take back that sim after two days he provide me other sim I don’t under stand why he doing this all.

Conclusion is this that no sufficient cooperate providing from your phillur office.Now I suggest you some why not you giving full credit to local office for this type migrate connections from pre paid to post paid don’t pay full credit to online mohali office so in future no any customer fell this type problem.

After one day I have received daily two to three calls for address verifications. Dated 04.04.2009 I have received one call from ludhiana office in morning 9.30am he saying we are coming to you for address verification within one hours but till 2.00 pm nobody coming to my residence next day was Sunday & my plan was going to relative with my family on 4.4.2009 afternoon but I postponed my this program due to your representative coming for address verification on same day. At 2.15pm I call to ludhiana office he saying person going to your home at 10.00 am he provide me cell no of Mr. sachin (cell no [protected]) & tell me contact him When I contact him on his cell no [protected] he say today in phillaur ludhiana highway Punjab police naka is available & he has no any driving license also no any papers (RC) of his motorcycle he will come only when Punjab police naka will off from phillaur highway after this I have call him five to six time also call to ludhiana office but same reply full day I get back .

In the evening around 7.30 pm or 8.00 pm your representative coming to my residence with insurance agent Mr. Vikram sing (Relationship officer Kotak Direct 354, 3rd Floor Bhagwati Tower, Cheema Chock, Ludhiana 141003 cell no [protected] office no [protected]-50) after address verifications Mr Vikram sing offering me so many insurance policies I refuse him because I have all ready four policies with LIC INDIA. Please tell me is their tie-up between VODAPHONE & KOTAK DIRECT why you sending insurance agent to my home.I think I have refuge your insurance agent so you withdraw process of shifting or Migrating from pre paid to post paid.

If this is possible convert my prepaid into post paid otherwise kindly refund my documents, snaps & security RS 250 through courier to my residence address giving below. I am working with Friends Auto Industries as HEAD QA since 12 years we have approximate 067 mobile connections in cooperate scheme of Spice/Idea till date we have no facing any harassments but with Vodaphone I am unhappy with your origination behavior.
Regards


Kamaldeep Singh Date:- 09.04.2009
([protected]) Place :- Phillaur

House no DV8/87DV Ward No 12
Near Friends Auto Industries & Guruduwara Boali Sahib ji
Friends Marg Phillaur -144410(Jalandher) Punjab