[Resolved]  Vodafone — Vodafone Chennai - Disgusting service

Vodafone — Appalling service, Ucouth Senior Managers who floow Mark Twain's

How Burt Humburg, a euroscientist coined the word Egnorance (ignorance coupled with egotistical mindset) without meetig the senior managers at Vodafoe, Chennai, remais a mystery! The call ceter services are pathetic ad the response of their senior managers is indifferent - who-the-hell-cares being their attitude.

Many times, my phone did not work for hours (in some istances for a day) while roamig - mostly overseas. It is only after several calls to their profligate customer care department manned by dim-witted personnel; my phoe started working.

About six weeks back, I was in Bagalore for more than week, when I could not receive a call. I was first told by their self-proclaimed experts, with questionable competence, that my hadset (which I had bought from them and was still under warranty) had problems. After I changed the handset, problem still did exist and they found out, like finding possible existence of quarks, that there was an issue with their own switch. But that kept my phone down for over a week, when we were busy with a fairly large JV deal. They subsequently took my phone, but came back - as you can expect from someone of vodafone - without any answer.

Call drops continue. Networks are pathetic, congested; and there is no end to their problems. And mind you, the hapless call ceter officers have no aswers, and their corporate office in Chennai has a phone number which is never answered. If you lay your hand on numbers of one of the senior managers, loutish as they are, you would never get a meaningful reply. Even if you send emails, you would get read receipt, but no answers!!!

I have been using a handphone from the time they were introduced in India, and just for your information, my average monthly bill touches 20, 000INR frequently. So, for someone, who uses the phone so often, can you imagine the plight when it does not work??

This has been conveyed to their maagers repeatedly, but no concrete action has been taken by them. Even the lip service appears emanating from a poker-face!!!

As if it was ot enough, they employ collection agents. I had only heard about them on news as employed by some private banks for defaulters. I was aghast this moring when between 7 and 7.30 am, two of them kept banging on my door asking for someone who does not stay at my address (I even do not know where the person stays!!!) saying it was the second address the subscriber gave. How could they accept an address without cross checking? It is my own house, and I live all by myself with my cook and housekeeper. As I told them no such person lives or lived at my address, the person barges into my house and did not get out of my home and campus. I tried callig vodafone, and they refused to help. In the spar that followed, I could keep the ID of one of the collection agents. I brought it to the attentio of every one "supposed to be responsible" at vodafone. I am yet to even receive an apology for unauthorized entry by their agents to my residence and damage to my property.

As I thought of changing the provider, I felt, for the benefit of other subscribers, I would expose the shoddy practice of vodafone. I am a cardiologist, and head a Healthcare MNC.

worst network. bad customer service.

Vodafone guys are a bunch of scoundrels. They are only bothered about sending you a bill.

Vodafone — Vodafone Chennai - Disgusting Service

Appalling service, Uncouth Senior Managers who follow Mark Twain's satirical aphorism “Ignorance and Arrogance means success” characterizes Vodafone staff.

How Burt Humburg, a neuroscientist coined the word Egnorance (ignorance coupled with egotistical mindset) without meeting the senior managers at Vodafone, Chennai, remains a mystery! The call center services are pathetic ad the response of their senior managers is indifferent - who-the-hell-cares being their attitude.

Many times, my phone did not work for hours (in some instances for a day) while roaming - mostly overseas. It is only after several calls to their profligate customer care department manned by dim-witted personnel; my phone started working.

About six weeks back, I was in Bangalore for more than week, when I could not receive a call. I was first told by their self-proclaimed experts, with questionable competence, that my handset (which I had bought from them and was still under warranty) had problems. After I changed the handset, problem still did exist and they found out, like finding possible existence of quarks, that there was an issue with their own switch. But that kept my phone down for over a week, when we were busy with a fairly large JV deal. They subsequently took my phone, but came back - as you can expect from someone of vodafone - without any answer.

Call drops continue. Networks are pathetic, congested; and there is no end to their problems. And mind you, the hapless call center officers have no answers, and their corporate office in Chennai has a phone number which is never answered. If you lay your hand on numbers of one of the senior managers, loutish as they are, you would never get a meaningful reply. Even if you send emails, you would get read receipt, but no answers!!!

I have been using a handphone from the time they were introduced in India, and just for your information, my average monthly bill touches 20, 000INR frequently. So, for someone, who uses the phone so often, can you imagine the plight when it does not work??

This has been conveyed to their managers repeatedly, but no concrete action has been taken by them.

I was shocked to see my voice mail does not work, a service for which I have been paying for ever!! I have lodged complaint to the Vodafone officers by phone and mail. But they are a part of NATO (NO Action Talk Only)!

As if it was not enough, they employ collection agents. I had only heard about them on news as employed by some private banks for defaulters. I was aghast this morning when between 7 and 7.30 am, two of them kept banging on my door asking for someone who does not stay at my address (I even do not know where the person stays!!!) saying it was the second address the subscriber gave. How could they accept an address without cross checking? It is my own house, and I live all by myself with my cook and housekeeper. As I told them no such person lives or lived at my address, the person barges into my house and did not get out of my home and campus. I tried calling vodafone, and they refused to help. In the spar that followed, I could keep the ID of one of the collection agents. I brought it to the attention of every one "supposed to be responsible" at vodafone. I am yet to even receive an apology for unauthorized entry by their agents to my residence and damage to my property.

As I thought of changing the provider, I felt, for the benefit of other subscribers, I would expose the shoddy practice of vodafone. I am a cardiologist, and head a Healthcare MNC.

Vodafone staff are thick skinned and do not have self-respect. Such message posts will have no impact on them. But, yes. Their service is the WORST you can have!

Do not go by advertisements. Choose Airtel or BSNL which have better network and coverage. Airtel services are far better. But servicewise, Aircel is the best i Chennai. I am not sure about their network now.

Down the line, the staff are very unprofessional. Call center is useless.

They never respond at the time they promise you while receiving your complaint. That is an usual practice.

Vodafone services are very bad. Their customer care is even worse.

I received an sms saying my problem (Voicemail) has been resolved. I called up Vodafone customer care, and Ms Saranya told me it has been reset and to use a different passoword. But when I tried my number from another phone, and left my handphone unanswered, despite the call divert setting being ticked on divert when not answered, the call did not go to voice mail!! It does not work like the staff at Vodafone!!!

Ghatiya service. Useless customer care.

Vodafone — Service, Hooliganism

Appalling service, Uncouth Senior Managers who follow Mark Twain's satirical aphorism “Ignorance and Arrogance means success”

How Burt Humburg, a neuroscientist coined the word Egnorance (ignorance coupled with egotistical mindset) without meeting the senior managers at Vodafone, Chennai, remains a mystery! The call center services are pathetic ad the response of their senior managers is indifferent - who-the-hell-cares being their attitude.

Many times, my phone did not work for hours (in some instances for a day) while roaming - mostly overseas. It is only after several calls to their profligate customer care department manned by dim-witted personnel; my phone started working.

About six weeks back, I was in Bangalore for more than week, when I could not receive a call. I was first told by their self-proclaimed experts, with questionable competence, that my handset (which I had bought from them and was still under warranty) had problems. After I changed the handset, problem still did exist and they found out, like finding possible existence of quarks, that there was an issue with their own switch. But that kept my phone down for over a week, when we were busy with a fairly large JV deal. They subsequently took my phone, but came back - as you can expect from someone of vodafone - without any answer.

Call drops continue. Networks are pathetic, congested; and there is no end to their problems. And mind you, the hapless call center officers have no answers, and their corporate office in Chennai has a phone number which is never answered. If you lay your hand on numbers of one of the senior managers, loutish as they are, you would never get a meaningful reply. Even if you send emails, you would get read receipt, but no answers!!!

I have been using a handphone from the time they were introduced in India, and just for your information, my average monthly bill touches 20, 000INR frequently. So, for someone, who uses the phone so often, can you imagine the plight when it does not work??

This has been conveyed to their managers repeatedly, but no concrete action has been taken by them. Even the lip service appears emanating from a poker-face!!!

As if it was ot enough, they employ collection agents. I had only heard about them on news as employed by some private banks for defaulters. I was aghast this moring when between 7 and 7.30 am, two of them kept banging on my door asking for someone who does not stay at my address (I even do not know where the person stays!!!) saying it was the second address the subscriber gave. How could they accept an address without cross checking? It is my own house, and I live all by myself with my cook and housekeeper. As I told them no such person lives or lived at my address, the person barges into my house and did not get out of my home and campus. I tried calling vodafone, and they refused to help. In the spar that followed, I could keep the ID of one of the collection agents. I brought it to the attention of every one "supposed to be responsible" at vodafone. I am yet to even receive an apology for unauthorized entry by their agents to my residence and damage to my property.

As I thought of changing the provider, I felt, for the benefit of other subscribers, I would expose the shoddy practice of vodafone. I am a cardiologist, and head a Healthcare MNC.

Yes, I Agree with the complaints posted by the cosumers.
Vodafone is the worst service provider in India so far

Being a customer with vodafone in Chennai, I am facing hell lot of problems and loosing my business.

Recently I recharged with WCC(world calling card with 550) and when I try to call a STD or ISD number with the procedure mentioned, the call is getting disconnected and when I contacted customer care center in Vodafone about 25 times, I got 25 different answers from each call center guy from vodafone.

Only god knows what the problem with WCC 550, I guess it is a cheap trick vodafone is playing on customers to increase their revenue at the end of the year.

Still My problem is existing and I strongly Suggest the new customers to not to go for Vodafone. DO NOT WASTE YOUR TIME IN HUNTING THE CUSTOMER CARE PEOPLE IN FUTURE FOR YOUR HARD EARNED MONEY.

If you need any references, I can show them live with my vodafone number [protected]

Thanks and Regards
Suresh

Sir,

Sub: Cancellation of my phone no. [protected]

Please cancell my phone no. [protected] a/c with immediately or settle a/c upto 30.08.2009.

Please do the needful.


V. LAKSHMI NARAYANAN

Vodafone provides the worst service that I have never experienced in my life time with anyother consumer products. Recently I have received a message stating that my request for the caller tune has been activated and the amount has been deducted for that. To my surprise I have never opted for the caller tune and it is not necessary for me too. I have called the customer care and informed about this. They told that on the particular date a promotional call has been received by me and with my confirmation only they have charged for the called tune. I have told them very clearly that I didnt attend any cal from vodafone on that particular date and also never confirmed anyone for this caller tune. But the customer care person repeatedly says that I have only opted for this, I was very much irritated and asked for the supervisor. The person who spoke to me was really not a supervisor as i can understand the way he spoke. He was very rude and told that the money wil not be refund back and disconnected the call. This vodafone is really cheating the customers by sending this useless promotional offer calls. Mostly village side peoples are the victims for these types of promotional calls as they play a song and asking to press some keys to want that song and peoples who are not educated really falls into the trap and really not knows what happens to the amount they have in their account. Please dont waste your valuable money in future. Customers are treated like animals by the vodafone customer care people. Even the educated peoples are getting cheated by like this but just think what will be the position of the uneducated peoples. Lets keep our fingers crosseddddddddddddddddddddddddddddddddddddddd...

vodafone has also started indulging in cheap ways to loot money from its customers.Last nov 15 2010 i recharged for 224 that gives 18000 naTIONAL and local sms free.along with v to v 10p and other nos 50p.dec 26 2010 when i called up the customer caRE, the first person said my 18000 sms got over in 42 days!..How could this be possible when am workin for six days a week? and when i dont send forwards, the fact is i am so damn lazy to send a messaGE and i cal my frends to contact them.The second time i called them on the same day, another guy tells me that my 224 rc got over! how dumb! when i have written down the date of my recharge in my diary.When i went to the vodafone care by person, he says some service problem and asks for 48 hrs.

Now the same problem happenned to me last year and it wasnt solved and i had to get another rate cutter.So guys beware..Am just waiting for this mobile portability