[Resolved]  Vodafone — FAULTY BLACKBERRY

Dear Sirs,

This is Prakash Srinivasan, working for WNS Global Services, Perungudi, Chennai writing to you a complaint against VODAFONE. I have purchased a Blackberry from Vodafone bearing following details:-

Model: 8310
Date of Purchase:25-Oct-2009
Cheque #: 508971, Axis Bank, Adyar
Amount: Rs. 9,990/-
Mobile Number:[protected]
Blackberry plan: Rs. 299/-

Actual problem:- I had regular issues with the battery not getting charged even if it is charged for hours. It showed indication for charging but never charged. Checking a message would bring down the battery charge by 50%

This was reported on the 20th day from date of purchase to Ramaswamy, Vodafone coordinator allocated for our Organization. I got a commitment from Ram that there would not be any issues replacing the phone. Since I did not hear from him for the next 1 week, I had complaint it on the 29th day (still within warranty) demanding for a replacement. 2 days later, I was asked to submit a complaint to VODAFONE email address by which the replacement warranty was over.

As per warranty conditions, replacement should have been made.immediately after the problem was reported as I as a Customer paying Rs. 9990 did not want a faulty set to be given as there are a lot of sentiments attached to this.

I have handed over my blackberry to Mr. Ravindran as advised by VODAFONE staff to Ram on 24th November – NO acknowledgement from anyone so far on the replacement till 30th.

Last communication I received was on 7th Dec stating that they are looking at the issue and would get back once they receive information - Still waiting for a proper communication.

I want a replacement - a brand new blackberry to be dispatched to my house with all the accessories clearly listed.

People involved :-

a) Ramaswamy - Sales Executive
b) Ravindran - Collection agent - Mobile collected from my office without acknowlegement letter
b) Anirudh - Relationship Manager - Corporate, Vodafone Essar South Limited
c) Prabhu Joshua
d) Vikas Soundararajan

Now, I receive a bill from them asking to pay them the monthly charges for Rs. 500 odd. The only good thing that has happened when asked for my bill payment, Vikas was ready to waive that off as the phone is lying with Vodafone and I am not responsible!

I have been cheated, disrespected all through. I have gone through a big turmoil of calling many people many times unnecessarily spending a wholesum from my pocket. I urge for JUSTICE.

Note: I am trying to copy this to vodafone customer care for any answers as a written complaint

Thanking you

Yours sincerely
Prakash Srinivasan