[Resolved]  Vodafone — prepaid converstion vodafone-Punjab

Vodafone Essar — poor customer service

This compliant is regarding the poor customer service provided by tVodafone Essar company in activating a replaced sim.

I had struggled for five days with out out-going service from my mobile for the replaced sim.

The customer care number is the worst process to contact regarding such issues, which i have ever seen. But some how i could manage to lodge the complaint for Ten times of 50 trials.

Inspite of lodging complaints to the customer care, i never received solution for my problem for five days.

And finally i personally went to the vodafone customer care office where i took a new replaced sim (secunderabad, AP INDIA) and got the out-going service activated.

The way the staff has responded to my problem was very very unprofessional.


Arun Kumar
Secunderabad, Andhra Pradesh,
INDIA - 500 061

To
The CEO,
Vodafone Punjab,
Respected Sir,
My name is Navdeep, I m dealer of Airtel my address is Village Kalsna, P.O Mallehwal, Teh Nabha, Dist Patiala
Sir, in our area No network coverage o[censored]r Company, without ur's company all Mobile Company's (AIRTEL, SPICE, BSNL, etc) network coverage is full. Coustmers of our area need ur network coverage. So It's humble request from me & coustmers of our area to improve ur network coverage. we are very thankful to you.

vodafone essar south limited — poor customer service

Hi,

i had to cancel my vodafone connection and went to vodafone center in perambur.The customer care person refused to take cancellation letter but your hutch care says thats the best way to cancel the connection.This kind of service will not help your customers in anyways.

New Vodafone Unhappy to help

Hi
This is Hansraj using vodafone’s connection for a long time
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
This is second time happing with me when Vodafone stops getting calls form me why Vodafone stops getting calls form customer?
I am trying to connect with customer care by dialing (111) throw my mobile no but you have stopped my customer care services. I think you should say UNHAPPY TO HELP.
Not only this had even I got a message on 2nd Feb. 2008 from Vodafone that you are getting 200mint. Free from Vodafone to Vodafone on this Sunday. But when I gets my bill there was no discount. I tried to connect with customer care for this but they stop taking calls from my no. then I went to Vodafone’s store and saw them that message which I got from Vodafone they promised me that this time you will get this discount. But again I did not get discount. Just for the sake of 203 Rs. I had to come Vodafone’s store many time. I spend more than 203 Rs. for getting this amount.

Presently I am using china’s hand set I wanted to use GPRS services for this when I tried to connect with customer care they said we don’t have this information we can’t help you for this you have to go Vodafone’s store where you will 100% get this solution again I went there for this but even the lady who were attending me did not have experience for this and said that I can’t help you again they start bothering me.

I paid advance for a year in the expectation of getting good service from Vodafone but due to there bad service now I would like to take my advance back from Vodafone what ever I paid in the advance for this plane not only this amount I want to compensate for my hassles also.

And now I want my same mobile no from Vodafone I would like to go for other service provider with the same mobile no. And really I’ll strongly advice every one that they should not take Vodafone’s connection

Really I never face any kind of problems with Hutch
But Vodafone is a bundle of problems. I can’t explain every thing in this email but I know one day Vodafone will defiantly loose there all valuable customers like me.
Because of there bad customer care services

hi
My name is Saurabh and i am using the vodafone prepaid earlier hutch and i am very much upset and frustated with the service provider . i am getting the sales and promotion calls like anything . and when i try to customer care i am unable to contact and cust care agent . i am so much upset of these calls from vodafone, they call me anytime it does not matter whether its early morning or late at night . I can't disconnect this number because i had circulated this number to so many people and this the only way to contact . so plz help me out . i m so much Frustated and upset i dont know wat to do . one day i was going to throw my mobile into the dustbin but unable to that also . Seeking for assistance and thanking yuo in Anticipation ...

with regards

Saurabh Gupta
Resolution Expert
DIS MOHALI
+91-[protected]
[protected]@dell.com

i not lik the cce servies...thy not confm abt servies & well they not properly lisen our side...

Vodafone — Caller tune activation and deduction of rentals on the same without consent.And horrible network experience.

My grandfather is using a Vodafone number :[protected]. Where since last how many months some sick caller tune is activated .He is 90 years old and has no intent to activate caller tune . H hardly uses a mobile phone . Somehow after several trial to get connected to call center have finally got rid of the caller tune . However unnecessarily the 30 /- that has got deducted from account so far not been credited .
Apart from that he lives in J 1947 CR PARK (GF) NEW DELHI :110019 .Network is pathetic ...

To
The CEO,
Vodafone Punjab,
Respected Sir,
My name is AMRIT i talk abt the caller song servies which is act in my number [protected] .i talk to sunita, jyoti. & T-L they not confurm how the service is act on my number now thay told if any kind of serv act on u, s no u can call within 72hors plzz tell how i know which service is act on my no kindy regarding this i wont good rezion plzz call back my number becs at custmer care thay not help me kindy solve my problam... my email id is www.[protected]@yahoo.com...i am very thankful to you...i[censored] slove my problam...

sir
THIS IS AMIT GAMBHIR I USED UR NUMBER [protected] BEOFRE IT WAS PREPAID
AND I SWITCH OVER TO POST PAID BUT WHEN I WAS ON POST PAID EVERY 3 DAYS MINE NUMBER IS BARRIED SO FOR THAT I CONTACT TO THE SEC TOR 19 STORE OVER THERE I MET WITH UR RE DHRIAJ HE TOLD U CANT SWITCH OVER AGAIN TO PREPAID
AND HE WAS NOTABLE TO SLOVED OUT MINE QUERY IM HARRSED BY UR COMPANY AND STAFF SO I NEED TO DISCONNTED THE NUMBER SO DUE TO UR COMPANY I HAD FACE HUGE LOST AND EMBARSSMNET I M GOING TO COURT
THIS MINE DUTY TO TELL U ABOUT THAT BCZ NO ONE IS GOOD IN TO DEAL WITH CUSTOMER . AND UR ASST MANPREET IS ABLE TO SOLVE THAT MATTER IWUD LIKE OT AGAIN GO FOR PREPAID I[censored]R NOT ABLE TO DO THAT SAME U NEED TO
SHOW ME THE IN WRITTEN IN COURT THAT I CANT GO FOR AGAIN PREPAID
SO THAT MINE DUTY TO TELL BCZ IM GNG TO PRESS AND MEDIA ALSO
AND COURT BCZ U GUYS
AMIT GAMBHIR
[protected]
A

go to vodafone store and ask them to do that

To
The CEO/VODAFONE
Sir,
ur vodafone employee from Jalandhar whose no. is [protected] & [protected] threatened my family and me on my mobile. I lodge my complaint in front o[censored] first and what action u have taken Pl. intimate on mobile no. [protected].Pl. contact
and i want some information from u whether ur vodafone company deposit double security for single connection or not as per the TRAI instructions and disconnet any person's phone without any prior intimation or not.
Thanks
Rajesh

To
The CEO
Vodafone
Respected sir
I have a Vodafone prepaid connection, bearing ph # [protected] but yesterday on 18/12/08 there was a deduction of Rs. 99.00 from my prepaid account which i'm never aware of cos as per the conversation with the customer care agent Mr. Manish Kumar which was a horrible experience on part such a professional organisation . He said that there was a Hungama pack downloaded from website which i never did, this is just a simple phone for just having contacts & i don't even know how to surf internet over the phone i have checked with everyone about the surfing issue at my home but there is noone who has accessed it moreover i work in an organisation where internet is 24* 7. It's stupid to have access internet over the phone which your company is claiming. Please do the needful to refund my money other wise i'll seek legal recourse against your company.
Please do not take it as a threat & revert to this query within 48 hrs which is enough timeframe for any complaint to have a look at as it is the standard in telecom industry .
Thank you
Regards
Munish Gupta

To
The CEO
Vodafone
Respected sir
I have a Vodafone prepaid connection [protected]
I m a dealer and this is my demo number,
Many times callertune be activated by company on my number, , when i complaint about it they said this is activated because u press star(*)...but i did not press & i suffered that problem four times..i lost 45 rupees many times.
Please solve my problem
My alternate Number is[protected]...

Respecetd sir,
I m using vodafone in Panchkula. My balance was deducted on 20th feb for the services MCI that I have never opted? I dont know even about this service MCI, then why i will opt this service. My number is [protected]. I had regestered a complaint for claiming my balance back on 21st feb. Vodafone customer care executive told me that my balance will be back with in 24 hours and my complaint number is [protected] . Now 3 days has passed, still i havnt get my balance back. After that i went to vodafone store manimajra. They said that my complaint was not regestered and yesterday my contact to customer care was also disconnected. Now i m not able to contact customer care. Vodafone is a big company, then why are they behaving like this with there customers. Its not the matter of only getting my balance back. But its the matter how you behave with your customers. So its my request to vodafone to give me my balance back, so that my trust on vadafone shall always remain.

vodafone essar south Ltd. — conversion of connection from prepaid to postpaid

I am using prepaid connection([protected]) of vodafone since last three years, few days back I received call from company that there are very good post paid plans and I can convert my existing prepaid mobile number in to post paid. on 23 febuary 2009 Mr. Raj Kumar, employ of vodafone company came to me for necessary formalities which I completed by providing necessary documents and Rs. 500(Rupees Five Hundred only) to the concerned employee, he handed over a temporary cash receipt and duplicate sim for the connection and assured me that the connection will be active within 24 hrs.
I waited for the same but after not seeing my connection is activated I called on customer care but every time customer care executive told me that it wil be activated within next 24 hrs, but they did not done anything. when I find my grivence is not resolved I visted vodafone office at Mall road Ludhiana on 4th March 2009 but nobody given damm to my complaint. its more than 13 days now my connection is still not activated. phone no. given by employee Mr. Raj Kumar([protected] & [protected]) and cust care of my prepaid no is also not working.
Its been mere harrasment of a genuine customer. I will be thankful i[censored] will resolve my complaint.

To
The Manager,
Vodafone Essar South Ltd.,
C-131, Ph. 8, S.A.S. Nagar,
Ind. Area, Mohali.

Dear Sir,
On 06.09.2008 at evenging, as per telephonic discussion with your customer care executive
regarding prepaid to postpaid connection[protected] this number.

Your customer care executive told me the following package:
1. Package : Rs. 299/-
2. Talk time : 399 minutes Local or STD
3. Rental : Zero
And he also told me you cove 399 minutes then the charge
1. Local : 040 paisa to vodafone, 60 paisa to other GSM and 1.20 paisa to landline
2. STD : Rs.1.30 paisa.
Again, he told me you can interest to cheap STD then you pay addition
Rs. 31/- for one month, your STD will be Re. 1.00.

So, I am agree their proposal and I am interest to prepaid to postpaid connection above
said number. I deposit the security money Rs. 500/- Receipt No. CHD 670 Dated 06.09.2008.

After two days your other representative come to my house for final verification and
he told me package are following:
1. Rental : Zero
2. Rental of cellertone : Rs. 50/- per month and call rate too high from my
prepaid connection. So, I am not activate the connection.
I inform and application to your branch office sector 19 of Ms. Kavita
two times. But she con't replay.

Therefore, humble request to you kindly look into the matter and refund the
above Rs. 500/- security money at the earliest.

Thanking you.
Yours obdently.
Mahadeb Halder.
M.:[protected].
# 67, Khuda Lohara Colony
Chandigarh.

To
The Manager,
Vodafone Essar South Ltd.,
C-131, Ph. 8, S.A.S. Nagar,
Ind. Area, Mohali.

Dear Sir,
Im ur vodafone regular customer, but due to few reason i got worry
there is one man he is disturbng us whose number is[protected]
kindly u suggest me and take a n.a.

thanks

+[protected] my no.

To
The Manager,
Vodafone Essar North(Punjab) Ltd.,
India

Dear Sir,
Im ur vodafone regular customer. I am having a BSNL no. also .but due to few reason i got worry
there is one man he is disturbng us on my bsnl no. whose number is [protected]. I somehow enquired about the no. from one of vodafone center.(details below)
kindly u suggest me and take a strict action.

thanks

my BSNL no.------ [protected]
my vodafone no.------ if required ask me on my email id.

details about the disturbing no.
Name[protected][protected] Amit sharma
Address[protected][protected]H.N.O 158 BST no. 3 new bishan nagar, patiala
Email id[protected][protected] [protected]@yahoo.com

As per the enquiry the person is having the postpaid no. with dealer plan.

To
The Manager,
Vodafone Essar North(Punjab) Ltd.,
India

Dear Sir,
Im ur vodafone regular customer. I am having a BSNL no. also .but due to few reason i got worry
there is one man he is disturbng us on my bsnl no. whose number is [protected]. I somehow enquired about the no. from one of vodafone center.(details below)
kindly u suggest me and take a strict action.

thanks

my BSNL no.------ [protected]
my vodafone no.------ if required ask me on my email id.

details about the disturbing no.
Name[protected][protected] Amit sharma
Address[protected][protected]H.N.O 158 BST no. 3 new bishan nagar, patiala
Email id[protected][protected] [protected]@yahoo.com

As per the enquiry the person is having the postpaid no. with dealer plan

Sir
I am running [protected] Vodafone in Pau corporate plan. I wish to have another no in new PAU corp. plan "TALK SUPER SAVER 149". I am told that I have to deposit Rs. 250/ as security. But in my earlier no. ([protected]) no securoty was deposited by me. I request you to kindly waive off the security to the PAU/GADVASU employees. With Regards
Yours Sincerely

Dr. SSSikka
Deptt. Animal Nutrition
PAU/GADVASU
Ludhiana