[Resolved]  Vodafone — Refused to change my mobile no from postpaid to prepaid

Hi,

This is with regards to my mobile no-[protected] which I took while I was working with Convergys, Gurgaon in August'05.

Now I would like to change it over to a prepaid connection from a post paid connection due to excessive & incorrect billing, I visited the Vodafone store at D-27, Cannaught Place a number of times in the past couple of months regarding this issue but they are making all kinds of excuses one after another & virtually refused to do the needful.The last time I visited the store they told me that this is a corporate connection & I need to get a NOC from Convergys before they can change it to a prepaid connection or to get in touch with the relationship manager.

At this point I would like to clarify that this is not a corporate number at all because when I took this number my previous employer Convergys was not involved at any point of time & all the documents that I had submitted while applying for the connection was my own & all the bills for this number has been borne by me till date, I have already spoken with the HR team at Convergys & they are also of the same opinion that there are many employees who have taken such connections from Hutch/Vodafone, Airtel etc & this has got nothing to do with Convergys & they cannot go about issuing NOC to each & every employee.

The people at the Vodafone store seem to be under the impression that this number was subscribed to by Convergys & provided to me for use at that time which is absolutely false.

It does happen under certain circumstances wherein an organisation might subscribe to certain numbers for the use of its employees & those numbers are specific to such positions as in a transport or a HR helpline number, if in case that partcular employee leaves the number is given to the next person & those numbers are specific to that position & is being maintained & paid for by the company itself.

Now I would request you to go through the details for this number & either send me a letter in writing or put relevant notes on the account for my number so that I can change it to a prepaid number & get rid of the excessive billing problem which I have been facing for a long time now.

I just hope that someone is going to look into this issue & get it resolved shortly.

Regards,
Vivek Mitra
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