[Resolved]  Vodafone — billing and misbehaviour

This is the detail of all the mails that i have put in to get my issue resolved but nothing was done instead i recieved legal notice for a bill of which due ate was yet to arrive...i want the email address of md of vodafone essar india so that i can let him know how their customers are being treated



Dear Vikram, Sudipto,

I have not seen any progress in my case i am without any number for more than ten days now for which i will be charged rent plus the hrassing calls at my home everyday for non payment of bill but the truth of the matter is that i have recieved the bill just a day before and i my number is not working for the past 11 days for non payment of bill of which due date is yet to arrive ...i want the compensation for the inconvience and harrasement at your hands that i have to go through and QUICK RESOLUTION OF MY PROBLEM other wise i am going to lodge a complain at TRAI and CONSUMER FORUM.



----- Forwarded Message ----
From: manik bajaj <[protected]@yahoo.co.in>
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Sent: Friday, 15 August, 2008 2:21:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Vikram,



I know that the creidt for RS 1400 is not recieved because it is not showing up on my statement but my concern is that it was your mistake and how could you chang my billing amount in the middle of the month my last bill was 791 which i paid in full and if you came to know about that rs 1400 charge charge it in my next bill and let me see it my bill and i should have the time to pay the same as i have for all my normal bill how could you stop the services of my phone as my last bill was bill was paid in full and how you make cals at my home saying that my bill is not paid for the bill which i have not recieved yet and what about the lossand the inconvience i had to face for the discontinuation of my services it was the FAULT AT YOUR END and not at my endso why i have to suffer for it.I am a manger at a leading bank and know the importance of customer nor one of employees said a word sorry for their mistake instead kep on blaming me for non payment of bill how could i make payment when i have not recieved the bill for the same my payment due date is 26 of every month and i should have given time for the same.



Dear Sudipto,

PLZ look into the same at the earliest

----- Original Message ----
From: Vikram Bains <vikram.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 14 August, 2008 1:54:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Mr. Bajaj,

Thank you for your email dated 13/08/08 regarding mobile number [protected].

We sincerely regret the inconvenience caused to you. And will ensure that necessary action is taken to prevent the same.

We would like to confirm you that, the credit for the payment of Rs. 1400/- made on 25/03/08 via credit card has not been received from your banker.

Hence, you are requested to provide us the scanned copy of your credit card statement for the last 6 months, so that we can check the same and proceed further.

The docket number for your future reference is [protected].

However, in case you need further assistance, do call or email us. We'll do our best to help you.


Happy to help,


Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +91-[protected]-99
Fax number : +91-[protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 13-Aug-2008 21:19:47
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com
Subject: customer complaint


Dear Vikram,
I am a customer of vodafone my no is [protected] which i am using for the past 9 months.
My no at this point is not working with outgoing and incoming calls being barred due to a dispute for which i m not at all responsible.it all started in month of march when i went to make a payment in vodafone store my bill was around 550 and i paid it with credit card.your representative by mistake made apyment of 1400 rs which when i informed her was reversed and correct payment made.But when i recieved my bill next month it was in negative and i informed about it to customer care and their answer was sab theek hai.after that 2 months i recieved my bill which was in negative and therafter 2 more bills for which the payment was made in full but when i made my last payment for 800rs on 26july for the bill amount 791 which i had recieved after 2 days i started to recieve calls from your office to make payment for bill mount 1394 i informed that i had made the payment for the last bill i had recieved and after that i had not recieved any bill and i will make payments only after i recieve my bill.From the past 8 days my calls are barred and i am recieving humilating calls to make nmy payment nobody is ready to listen to me they are just humilating me for a mistake that was committed at your end for which i m suffering for the past few days.I want this issue to resolved at the earliest otherwise i can go to consumer forum and file an appeal.HOW CAN I MAKE A PAYMENT FOR A BILL WHICH I HAVE NOT RECIEVED AND I AM NOT BEING TIME TO MAKE A PAYMENT ...MISTAKE WAS YOURS NOT MINE SO I SHOULD BE GIVEN TIME TO MAKE PAYMENT AS I GET FOR EVERY BILL MY DUTY WAS TO INFORM ABOUT THE MISTAKE WHICH I DULY DID I HAVE BEEN RUNNING AROUND HERE AND THERE FOR WHICH I REALLY DONT HAVE TIME LOSING MY BUSINESS ALL BECOZ OF YOUR PATHETIC SERVICE.i want this issue to resolved at the earliest