[Resolved] Vodafone — caller tune activation charges were charged but not activated for more than 26 days... | |
Dear All, please read it ... From: "ashraf ali" <[protected]@yahoo.co.in> To: vodafonecare.[protected]@vodafone.com Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com... more Still its not been resolved... But i have received SMS yesterday from vodafone saying that the queries raised by me is resolved. its really funny thing... Still callertune is not been set to my number. then how can you say that it is resolved... pls reverse my activation charges of caller tune or activate my caller tune soon. Definetly i'll move to TRAI in two days as a next step. --- On Fri, 3/10/08, ashraf ali <[protected]@yahoo.co.in> wrote: From: ashraf ali <[protected]@yahoo.co.in> Subject: Complaint regarding my callertune activation([protected])... To: vodafonecare.[protected]@vodafone.com Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com Date: Friday, 3 October, 2008, 7:36 AM why still no one is responding? is Vodafone is working? --- On Wed, 1/10/08, ashraf ali <[protected]@yahoo.co.in> wrote: From: ashraf ali <[protected]@yahoo.co.in> Subject: Complaint regarding my callertune activation([protected])... To: vodafonecare.[protected]@vodafone.com Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com Date: Wednesday, 1 October, 2008, 3:09 PM Team, i am a prepaid customer of vodafone ( [protected] ). i have raised a request of callertune on 14th of september through 55655 for selecting and activating it... On 15th sep i checked with customer care they asked me to maintain balance more than Rs30... but on that day i have Rs158 exactly in my mobile balance. Finally customer care executive convienced me on saying that it will be activated in 42hours... i patiently waited... But even after 48hours it was not activated... i was irritated by this customer care executives... because they are always saying that system is slow... i dont know what can i do for their technical issue. Yesterday(30th Sep) night at 11.14 i called your vodafone care...i was tensed by their answer...again telling that system is down...then how did your system knows only to deduct my money from my balance ... Vodafone customer care executive says that my call is recorded...so please check my calls... check how many times i called... 16days have been passed still why this was not resolved by your end ...Did your system falls down completely? what is this customer care is doing? i totally dissappointed by this customer care. yesterday i called again they are picking i can able to hear that someone has attended my call instead of speaking they just holding it... again i tried, but no one is answering... Finally, one girl attended my call at 11pm yesterday, her name is also 'Abi' ... She also saying that system is not showing my information and asked me to be on hold for two mins... i waited . After two mins she told that i might took half an hour. so i requested her to check and call me after half an hour, , , She agreed. But failed to do so. I think this care is trying to fool me... Team, Please resolve my query...Because of this i am ready to change my network.check with my number which will tell you how many times i called vodafone care... ATLEAST DO THE NEEDFUL NOW... Regds, Ashraf. [protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
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sir, please deactivate 99rs 5000sms pack my name&address m.mahendran 50/4, south mada st, koyambedu, chennai-600107
Dear sir
I had called a friend, who had a caller tune. After disconnecting the line I received a msg from 56789 informing me that my caller tune has been activated. I immediately called the customer care of Vodafone, saying I don't want the caller tune and I've not requested for it. The customer care executive bluntly replied that I copied the caller tune by pressing a * button on my mobile (which I've not done), anyway first with the benefit of doubt I kept quite. And a balance of Rs. 45.00 was deducted from my account.
I called the same friends number after a week, but this time I've taken at most care not to press any buttons. As soon as I disconnected the line, the same msg from 56789. That my request for caller tune has been accepted and will be activated, again I have called customer care and complained but the same answer.
This shows that Vodafone is cheating people and taking away their prepaid balance on some pretext or the other. The customer care executive are not well trained, they do not use International morse codes like alpha, brovo, charlie for the alphabet. The customer care of Vodafone or Hutch is no customer care only it is customer looting and very rude customer care executives.
I had called a friend, who had a caller tune. After disconnecting the line I received a msg from 56789 informing me that my caller tune has been activated. I immediately called the customer care of Vodafone, saying I don't want the caller tune and I've not requested for it. The customer care executive bluntly replied that I copied the caller tune by pressing a * button on my mobile (which I've not done), anyway first with the benefit of doubt I kept quite. And a balance of Rs. 45.00 was deducted from my account.
I called the same friends number after a week, but this time I've taken at most care not to press any buttons. As soon as I disconnected the line, the same msg from 56789. That my request for caller tune has been accepted and will be activated, again I have called customer care and complained but the same answer.
This shows that Vodafone is cheating people and taking away their prepaid balance on some pretext or the other. The customer care executive are not well trained, they do not use International morse codes like alpha, brovo, charlie for the alphabet. The customer care of Vodafone or Hutch is no customer care only it is customer looting and very rude customer care executives.
i was having vodaphone post paid connection.paid advance rs.500.00.PC-RM 9489, CAF No.793426 dated, 21.3.2007. my cell phone no.at that time was [protected]. as i was to to go canada and us to visit my children i requested vodaphone to repay the deposit. my adress;m.kesavanno.60, arunachala street, shenoynagar, chennai, 600030.my internet id: [protected]@yahoo.com but so far i did not get the refund. kindly take action to send the amount by cheque to my adress as shown above.kindly reply to my internet id given above.thanking u.yurs sincerely, mkesavan.
sir i want to de-activate my mobile.bcoz my personal circumstances i have lots of problems this no([protected]) Lots o[censored]nwanted anonymous calls (3 Months) disturbing in my family (Me & Wife) ican't say Briefly, So Pls Understand & De-activate this Number. I Should pay the remaining Balance as soon as Pay our vodafone Billing centres. pls follow as my request & thank u.
from,
mohana.t
148 valluvar kottam high road,
nungambakkam Chennai 34
respected sir,
i want to deactivate my mobile number [protected] because the reason for the deactivation or cancel my number is the persons who is working in your esteemed company are talking very arrogantly and not in good manners especially women staffs from the number [protected] the continuous call from your office to my husband number[protected] and i dint want to continue the above mentioned number and i have cleared all my dues on 24/08/2012. receipt is CHN040C120824_8565420.in nungambakkam centre so please do the needful thanking you
yours truly
mohana.t
mohana.t
148 valluvar kottam high road,
nungambakkam Chennai 34
respected sir,
i want to deactivate my mobile number [protected] because the reason for the deactivation or cancel my number is the persons who is working in your esteemed company are talking very arrogantly and not in good manners especially women staffs from the number [protected] the continuous call from your office to my husband number[protected] and i dint want to continue the above mentioned number and i have cleared all my dues on 24/08/2012. receipt is CHN040C120824_8565420.in nungambakkam centre so please do the needful thanking you
yours truly
mohana.t
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S.Ramesh
new no:30 old no:52/2,
solaiyappan,
mylapore,
chennai 600004.
TO
Vodafone
chennai
sir/madam
i ramesh one of the vodafone post paid subscriber took two post paid connection 3 month before, Now i want to cancle one of my vodafone postpaid connection the number is([protected]),
becouse i use another number so i want to disconnect this number.
pls do the same as soon as possible.
Thanking you
YOURS FAITHFULLY,
S.RAMESH