[Resolved] Vodafone — Deactivation of Service without Notification | |||
I have purchased a Vodafone SIM card with the number [protected] on January 2011 in my name by providing all necessary documents. Approximately six to seven months later I provided a second set of these documents upon request from the company. Now on last Thursday on 3rd of May my number was suddenly deactivated without any form of prior notifications. Upon inquiries to Vodafone I was provided with no details about the reasons for the occurrence of the problem. After more than 24 hours of further waiting and inquiries the people at the Vodafone store told me the reason was due to document mismatch and it was because they did not have my documents. Also they told me the number i was using was registered in another person's name and refused to explain any reasons for such an issue in a very unhelpful manner. They insisted that my only option was to provide another set of documents after 5 days and nothing else could be done. After inquiring further today I have been told that my number has been provided to another person. Any further attempts made by me to ask for further details was met with complete lack of cooperation and the only solution anyone in Vodafone is willing to provide is asking me to wait. Was this information helpful? | |||
Dec 21, 2016 Complaint marked as Resolved Verified Support May 08, 2012 Vodafone India Customer Care's response Hello Swathi, Thanks for writing to us. Kindly share your current and alternate contact number with us at http://bit.ly/IzNFIX so that we may assist you better. Regards, Vodafone Customer Care | |||
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Vodafone — Deactivation of Service without valid reasons
Dear Sir,Complaint 1 - related to Number [protected]
I have Vodafone postpaid number [protected] which I use since last 2 years.
However, since I am in Jakarta for the last 11 months, I converted the Postpaid Telephone to Prepaid connection on 13th April 09, and paid all the undue amounts + lifetime fee.
This change was done at the Vodafone outlet in Vile Parle Mumbai. New form was also filled up and the Original Passport was given, copy taken by them. Photograph was also affixed on the form and all was complete in all respect.
The Prepaid service was activated and all was fine.
The same day, I had my flight for Jakarta and within 2 days, I received SMS on the number in Indonesia to resubmit the documents.
Today, 15th May 09, when I called the Customer Care, they informed me that they have not received the papers. Where did the Vodafone Customer Care outlet send the papers??
I made the service into Prepaid and paid all the charges for the reason that I can receive the SMS in International roaming.
I make payments online and need to add new payee for which I get confirmation on my above vodafone number. Now since the service is deactivated, its a huge problem as sometime, there are defaults for payments for bills / creditcards etc.
Same thing happened when earlier I had purchased 1 more Prepaid card - number [protected].
They deactivated the service in 2 days saying that the signature on the Card does not tally with the signature of my passport.
Inspite paying the bills regularly for 2 years, the explanation is horrible and cannot be accepted.
Regards,
Raju Ashar
+62 [protected]