[Resolved]  Vodafone Essar — misbehaving in customer care

Vodaphone customer customer — Regarding misbehave from customer care official

Hi

this is ashish. I am using vodaphone from quite a few months.
i tried to call the customer services lot of times and two times i was able to connect to them.
But these [censored] bullsheet guys put me on hold for a long lasting calls which i had to disconnect. The guys names are as these DIRTY HOLES told me are NITIN and RAVINDER.
I am not a fool that I am wasting my time regarding only connecting to customer care and after getting connected then to listen the BULLSHEET answers to these and if told to connect to supervisor they put a call on never ending hold.

I STRICTLY RECOMMAND TO NOT TO HAVE THESE HOLES ON JOB A THEY ARE ONLY FOOLING THE CUSTOMERS OF VODAPHONE AND CREATING A BAD IMAGE OF THE COMPANY IN FRONT OF THE PEOPLE TO RUIN THE ORGANIZATION.

PLEASE REMOVE ALL SUCH ( HOLES) GUYS/GALS WHO DON'T EVEN KNOW TO DEALT WITH THE CUSTOMERS AFTER KNOWING THAT CUSTOMER IS THE ONE WHO USE THE SERVICES AND PAY TO THE COMPANY AND ONLY AFTER THEY ARE GETTING SALARY.

Thanks and with BAD REGARDS

Ashish

Vodafone — Misbehave With Customer.

Vodafone Co. Sales Executive Mr. Somnath Shom of Burdwan Mobile No.[protected] misbehaved with customers and always using slang language .

Vodafone — Misbehave by customer care

Dear Sir,
I'm using Vodafone since last one year, my mobile No. is [protected].

Yesterday I contact your customer care for an assistance to get rid from unwanted SMS. Mr. Umesh Sutar talked to me and he explains me how to deactivate FLASH massages. After deactivating FLASH, I wanted to see the status of Missed call alert, when I enter the Missed Call alert to know the status of its service, automatically SMS was sent for activation of Missed call alert, which I do not want to activate, I was just thinking about its status only. I immediately resend the SMS for CAN MCI to deactivate the Mssed call SMS alert on my mobile.
After doing all these I talked to customer care, where Mr. Gautam was there who had responded very rudely, when I asked him that I do not want this service, but Rs. 30/- has been deducted from my account, I just wanted to know whether it can be waived or not, to whom should I talked, he stared convincing me in a very wronged way by giving an example of Hotel, sir if you go to a Hotel and bring food, it doesn't matter whether you eat or not, you have to pay first. You tell me why should I go to Hotel and pay for food if I'm not hungry. Mr. Gautam had responded in a very wrong manner, he don't know how to give customer service. He was talking as Owner of Vodafone. You may go though the conversation had with me. Being a customer I can little angry because I'm panelized by the service which I do not want. I shall be very happy if you credit the amount to my account.

Once again I could not express my view toward Mr. Gautam, how he responded.

Awaiting, your prompt reply.

Yours truly,

Rakesh Tripathi
[protected]

I have already sent this mail to your customer care but till date none of you turn up. This is your BEST service quality, how promptly you are serving your valued customers. You people don't have curtsy to call / mail for your confirmation. I'm using Airtel & Reliance also but they are much better than you...