[Resolved]  Vodafone Essar Mobile Services Ltd — Excess amount charged (Postpaid)

Address:

South Delhi, Delhi

Hi,

Please go through the trail mail for comple info. In brief :- I also had raised complaint with appellate.[protected]@vodafone.com and from there I was requested to pay INR500/- only and they assured me the disputed amount would get reversed in next billing cycly which didnt happen and they also charged late payment fee. When I called today(20Mar130 to Mr Kunal ([protected] -officer appellate) for clarification he simply denied for any such commitment for reversal of amount.

They confirmed every thing in telephonic conversation with me on/after 22Feb2013 before this I was also exchanging mail with them.

Thanks,
Manish Sharma
Mb.[protected], [protected] (Vodafone post paid)


Please refer to trail mail below:-


SHARMA MANISH <[protected]@gmail.com>

Feb-22

to appellate.delhi, corporatecare..

Respected Sir/Madam,

Please go through the trail mail, I have been raising my issues with vodafone through mail but every time they are just coping and pasting the same revert that they replied in the first mail, it is rediculous...



Can you please help me out with this:-





I have been using vodofone postpaid services ([protected]) for couple of years.



1) On 16Feb2013 I got to know that my amount due for the current bill period was INR 706.74/- which was very unusual because usually it remains around 200/-.



2) when I raised a query with customer care (Vodafone) and also got e-bill statement on 18Feb2013 I found that INR 448.31/- (399+S.Tax) was additional charged againstBlackBerry Prosumer ULD 399 (15.02.13 to 14.03.13) which I never used.




3) I raised the query with customer care (Vodafone) many times till 19Feb2013 and asked them to waive off the over charged amount (INR 448.31) in the same billing period and I was also ready to pay the balance due (INR 258.43) on the very same day which they simply rejected.



4) Therefor I decided to switch to new service provider and requested for PORT on 19Feb13 evening.



5) Again I called their call center on 20Feb13 to resolve the issue but found no positive response.



6) then I asked them to stop services with immdiate effect and told them to get me the full/final settlement, so that i can pay off by today evening (20Feb2013), but again they simply denied to do it.



7) They started blackmailing me having said that I had to pay the entire billing amount (INR 706.74/-) by 20Feb13 (Due Date 05.03.13), else they will reject my PORT request which I need to switch to other service provider.







8) I am ready to pay the billing amount (excluding over charged amount) or even full/final settlement amount by today evening so that i can switch to other mobile service provider.





Please assist me to resolve this issue or suggest me how can I approach to Consumer Court for this.



Thanks,

Manish Sharma



Mb.[protected], [protected] (Vodafone post paid)















[protected] Forwarded message[protected]
From: CORPORATECAREDEL (DEL-NE), Vodafone India <Corporatecare.[protected]@vodafone.com>
Date: Fri, Feb 22, 2013 at 3:19 PM
Subject: complaint against Vodafone Mobile Services Limited - [protected]






To: "[protected]@gmail.com" <[protected]@gmail.com>




Dear Mr. Sharma,

Thank you for your email dated 22/02/13 regarding the service for your mobile number [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account on dated 13/12/2013 as per your request with reference number [protected] without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Further, we would like to inform you that you can also update your official e-mail Id by sending an SMS "EMAIL<space> official email Id" to 111(Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Vikram Singh

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


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-----Original Message-----
From:[[protected]@gmail.com]
Sent:Friday, February 22, 2013 7:26 AM
To:[corporatecare.[protected]@vodafone.com]
Subject:Re: complaint against Vodafone Mobile Services Limited - [protected]


Dont u guys read the complete mail and what are the queries that have been raised in the mail. You are just coping and pasting the same thing again and again irrespective of the questions have been asked.

Can I get TRAI mail id so that I can approach them to get some solution for this and please dont copy the same format.

Thanks
Manish Sharma
[protected]


On 22 Feb 2013 03:00, "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com> wrote:



Dear Mr. Sharma,

Thank you for your email dated 21/02/13 regarding the services for your mobile number [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Still if you wish to port out kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that you can update your official e-mail Id by sending an SMS ???EMAIL<space>email Id??? to 111 (Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Ajay Kumar Sharma

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


3G Mobile Internet Data bonanza offer now extended*??????!!!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[[protected]@gmail.com]
Sent:Thursday, February 21, 2013 4:06 PM
To:[corporatecare.[protected]@vodafone.com]
Subject:Re: complaint against Vodafone Mobile Services Limited - [protected]


Dear Preeti,



Greetings!!!



with reference to trail, please find my comment below:-



1) BB Prosumer service:- When I did not raise any request for this, why this was activated in my account. I never wanted this and never used this service. I am using your post paid plan which means the bill should be raised in the next month but BB Prosumer Rental was raised in advance, Why? (i.e.the paid service started from 15Feb13)



2) Post Deactivation of the Plan:- Yes, please deactive this plan, if this is still active in my account as I have already raised so many request/queries for the deactivation of the plan.



Please do let me know, as I want to pay only the actual usage amount (INR 258,43) now and the remaining disputed balance (INR 448.31) can be adjusted in the next billing cycle.



3) Calling/SMS - I have never raised any query against calling details or SMS usages, therefor I am not doubting on your integrity or reliability.



My only concern is all about the BBP service that was activated in my account which i never wanted and asking for advance rental of the services which i never used.

4) wish to Port out - I called so many times to your call center to resolve this issue but never got any positive feedback from their end and observed that they never wanted to retain their old customer. Therefor I decided switch to and it would be great if you could help me out for this as I am ready to pay all the actual usage amount till dated excluding disputed balance (INR 448.31).



Looking for a positive response from your end and thank you very much for your kind revert.





Thanks,

Manish Sharma




Mb.[protected], [protected] (Vodafone post paid)










On Wed, Feb 20, 2013 at 5:33 PM, CORPORATECAREDEL (DEL-NE), Vodafone India<Corporatecare.[protected]@vodafone.com> wrote:



Dear Mr. Sharma,

Thank you for your email dated 20/02/2013 regarding the services for your mobile numbers [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that the appended numbers in your e-mail relate to our server numbers. The time duration mentioned in the bill co-relates with the time monitored at our Switch.

Please be assured that we can never charge you for calls or SMS which are not initiated on your SIM card, as our switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Still if you wish to port out kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that you can update your official e-mail Id by sending an SMS ???EMAIL<space>email Id??? to 111 (Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Preeti Yadav

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


3G Mobile Internet Data bonanza offer now extended*??????!!!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[[protected]@gmail.com]
Sent:Wednesday, February 20, 2013 1:22 PM
To:[corporatecare.[protected]@vodafone.com]
Subject:complaint against Vodafone Mobile Services Limited - [protected]


Respected Sir/Madam,



I have been using vodofone postpaid services ([protected]) for couple of years.



1) On 16Feb2013 I got to know that my amount due for the current bill period was INR 706.74/- which was very unusual because usually it remains around 200/-.



2) when I raised a query with customer care (Vodafone) and also got e-bill statement on 18Feb2013 I found that INR 448.31/- (399+S.Tax) was additional charged againstBlackBerry Prosumer ULD 399 (15.02.13 to 14.03.13) which I never used.



3) I raised the query with customer care (Vodafone) many times till 19Feb2013 and asked them to waive off the over charged amount (INR 448.31) in the same billing period and I was also ready to pay the balance due (INR 258.43) on the very same day which they simply rejected.



4) Therefor I decided to switch to new service provider and requested for PORT on 19Feb13 evening.



5) Again I called their call center on 20Feb13 to resolve the issue but found no positive response.



6) then I asked them to stop services with immdiate effect and told them to get me the full/final settlement, so that i can pay off by today evening (20Feb2013), but again they simply denied to do it.



7) Now they are blackmailing me having said that I have to pay the entire billing amount (INR 706.74/-) by today evening(Due Date 05.03.13), else they will reject my PORT request which I need to switch to other service provider.



8) I am ready to pay the billing amount (excluding over charged amount) or even full/final settlement amount by today evening so that i can switch to other mobile service provider.





Please assist me to resolve this issue or suggest me how can I approach to Consumer Court for this.



Thanks,

Manish Sharma



Mb.[protected], [protected] (Vodafone post paid)