[Resolved]  Vodafone — Fraud with respect to corporate plan sim

Vodafone — wrong way of sales

The following incidence has taken place while by dealing with vodafone.

I was prepaid customer of vodafone and then I have received a call from their marketing department regarding pre-paid to post paid migration. my prepaid call charges were as follows.
1) 1 rs STD
2) 0.30 local sms charges
3) 0.30 local vodafone to vodafone call charges..

The marketing executive has informed me that my call charges will be as follows and plan will be 299 mm plan . (i.e corporate 299 plan)

1) 200 msgs free all over india after that local messages will be charged as 0.30 RS
2) 600 vodafone to vodafone free minutes and after that 0.30 RS call charges
3) STD charges will be 1 rs.

So i have pain 400 rs deposite and i have activated that 299 mm plan. and for this plan i got the confirmation from agent, the sales executive and from the person who has given confirmation of my address.

4 days later their customer care has called me for and they said there is no plan as such as 299 MM plan and they have inquired about who was that sales executive etc. and then i have received following mail from them I am attaching that mail also.

>>>>>>>>>>>>>>>>>>>>...⇄
Dear Mr.Arpit Patel,

Thank you for your email dated 12/04/2008 about tariff plan.

We regret to inform you that we will not be able to activate the tariff TALK CORPORATE 299 on your Vodafone account as the same is not applicable on your account.

We would like to inorm you that on going through the details it was noticed that the company your working for has no tie up with vodafone hence we will not be able to provide the corporate plans.

In case you need further assistance, please do call or email us. We'll do our best to assist you.

>>>>>>>>>>>>>>>>>>>>...⇄

After activation this plan assuming that i got the correct plan i was making calls and that has costed me a lot . moreover the process of communicating same is time consuming and stressfull for me. especially this i can take liberty of saying that this is cheating to me. they are trying to sell something which they dont have it. my pain is now i can not go back to the prepaid by having same number. The fact is that i have my mobile number and which is spread across the globe so i dont want to change. is there a way using which i can take any legal action.

In India there is any provision that i really can raise my voice and i can save many people . (This incidence is a real pain) because i have lots of things to do other then doing interaction with the customer care department.

money is not a matter this is matter of freedom, trust and commitments. when someone is not doing their job properly then why should i pay for that . why should i got throght all the pain.

take this as an exaple . you go to some shop you pay for car and instead of having new car some one gives you cycle and say this is what we have . we dont have facility of selling cars so we are giving you cycle.

same this has happened with me a prepaid customer who has managable bill and low call rates . marketing team came and said we will give you cheper rate and then after paying for it i got wrong plan and now i m paying a lot and can not go back to prepaid with same number.

Who is responsible for my trouble who will pay for the pain and mentale stress that i am going through.

If any one who is reading this has any suggestion then please write to me at arpit.[protected]@gmail.com.

I am ready to go by law in this case if this can really help other people or save other people. and i can give you some more details and if i can publish this case to media and i can raise my voice then it will be the great.

one more thing i want to add here, i am tring to get wots the local call rates of Vodafone but they havnt puted that information anywhere. tehy are just trying to make us fooool.

Vodafone — fraud plan

dear sir,
few months before i have got the vodafone connection. later on the bill amt has been increased.i complain the same to vodafone gallery borivali(w) n they gave me zero rental plan for 3 mts. but have not got the same.when again went for complain they say to contact customer care. no response from there also. i didnt pay the bill and got the notice from advocate.while solving the problem they were rude.pl take the strict action against them.
thanking you,
amit mirani [protected]

Vodafone — Fraud sales

Hi Team,

This is to inform you that the inconvenience I faced due to appalling services of Vodafone.

The first incident :- The sales team chased me to sell one more post paid connection. I explain them that I would not require as I am already using two connections.

The person Mr. Misra said that the connection will be automatically deactivated within 2 months and all plans will be transferred to the old phone number. Somehow I got convenience and agree for new connection.

The new connection (I do not remember the correct no for that) not got deactivated as suggested and recovery people keep on asking for the bill. I explained them the situation and inform that I will not be paying the rental as I have not used the connection. Also so many false promises were made while sales. Vodafone should agree that I do not have any wrong intentions because I never used that connection up to core. While the connection was active, I also used other two regular connections and made regular payments for them. In past I paid late payment fee so many times without calling in customer care to get that wave off. I am well aware that can be waved off.


Today Vodafone disconnected my phone for which I make regular payments, without any prior information. They stop incoming and outgoing of this number. On previous so many occasions I declare that my wife is using this phone number. She works in remote area hence this connection should not be disconnected at any cost. Today due to no means of communications with my wife, today my kids has to suffer a lot, they were almost missing.

I am sure no company would like to lose 8 years old customer who keep on making payments without any argument.

Changing phone number might be painful after such a long time but not impossible. I wish someone at higher rank within Vodafone should be aware that how people at front end playing with image of Vodafone.

I write an e-mail and look below what I got response.



_____________________________________________
From: System Administrator
Sent: Tuesday, November 02, 2010 6:25 PM
To: Plawat, Amit
Subject: Undeliverable: Complaint -

Your message did not reach some or all of the intended recipients.

Subject: Complaint - Sent: 11/2/2010 6:24 PM

The following recipient(s) cannot be reached:

Wcomm.[protected]@vodafone.com on 11/2/2010 6:24 PM
The message could not be delivered because the recipient's mailbox is full.
<int.vodafone.in #5.2.2 smtp;550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:C0000000, 17.27161:[protected]C[protected]F[protected], 255.23226:0F010480, 255.27962:FE000000, 255.17082:DD040000, 0.26937:08000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:0F010480, 0.26849:0F010480, 255.21817:DD040000, 0.26297:DD040000, 4.16585:DD040000, 0.32441:DD040000, 4.1706:DD040000, 0.24761:71040000, 4.20665:DD040000, 0.25785:DD040000, 4.29881:DD040000".>


Seems like they do not want to receive any complaint