[Resolved]  Vodafone — Invalid SIM card given

Address:

Hyderabad, Andhra Pradesh

Hi,

I have been vodafone customer for nearly 4 years. I never had any problem with Vodafone and I am satisfied with your support.

However, recently I got a call from Mehidipatnam Vodafone Store, who offered an add on SIM card to me. I liked that offer so, I took the SIM Card.

The Vodafone representative whose name is 'Laskshmi Narayana', his mobile number is [protected] came to my office and gave the SIM card to me. I gave all the required documents to him. Later I sent a confirmation email to '[protected]@gmail.com'.

I did not use the SIM card immediately, because I wanted to gift that SIM card to my Mom. I went to my Hometown and gave the SIM card to my Mom. We came to know that the SIM card is an Invalid SIM card.

I called up Vodafone Customer Care and was told to visit the nearest vodafone store for assistance. Since, I was busy, I was not able to visit vodafone store.

A few days later, I received a Bill from Vodafone as show in the below email. I responded to the person(Gayatri) whose name was mentioned in the bill and she said that she will forward this issue to Sales Department. Next Day, I got a call from Pakistan and one person spoke with me in Hindi. Since I don't understand Hindi, I asked him who he was.. He said, he is calling from Vodafone Store but the number was from Pakistan.

Later, I sent an email to bill.[protected]@vodafone.com saying, I will give a police complaint. Then I received a call from Lakshmi Narayana and he spoke with me unprofessionally. He said, he will give a new SIM card to me. However, he never gave any SIM card to me. He is not responding to my calls.

I FEEL THAT VODAFONE HAS ISSUED A SIM CARD UNDER MY NAME, AND IT WAS MIS USED BY OTHER PEOPLE (POSSIBLY ANTI-SOCIAL ACTIVISTS).