[Resolved] Vodafone — Vodafone recharge did not happen but amount get deducted from my bank account | |||
To Whomsoever receives this complaint I recharged my mobile through internet banking for an amount of 333. Though the transaction showed successfull recharge debitting my money, my mobile is not yet recharged. Following are my complaints 1. When I called up customer care (3 to 4 times), they asked me to wait for another hour (all the times) but still the recharge did not happen. 2. Some agent said he will register a complaint and I will get the complaint number in message. I did not get anything. 3. The same agent said someone from escalation level will call me and address the issue However,Its been17 hours but no one called me. 4. The most irritating is the vodafone IVR. They have an option to play with it. Means if they want to prevent customer reaching the customer care they can easily disable the option. I was trying to connect with an agent but the options were changed. I want either the money to be refunded or the recharge to happen. I am planning to move leagally with civil court of trivandrum as I have all the evidence of recharge and I have the conversation personally recorded in my samsung phone with the agent. If necessary I will employ my lawer and sue against vodafone for the loss of my money without service. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Vodafone — Recharge Not Happening
Dear Sir/Madam,I am a customer of Vodafone in netcruise, Black berry and cellphone. But Lat 72 Hours has been very torturing for me and I am writing this e-mail; if not resolved immediately, I have to think of other options.
Series of Facts:
1. I recharged my netcruise number on 6th April-2012. (Netcruise Number: [protected]) Transaction ID- MCIT[protected]
It is more than 96 hours (at 2pm on 10/APR/2012 my recharge is not effected.
2. I have raised two Service Tickets: APR-182 and APR-211. There was a promised time of 25 Hours and 16 Hours and none of them has been resolved.
3. In the process, I have interracted Saurabh Sadhukhan (Call Centre Exec), Rahul (Supervisor), Saikat Chakraborty (Supervisor). But all the responses I got is quite frustrating. Only answer, I got is "We have forwarded the matter to concerned department, and they will resolve the same, we will let you know."
I need the recharge to happen but No responses have come. My money has also not refunded.
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Vodafone — recharge not happened
i done recharge from icicibank through internet banking. Now the days its so long time for recharge.i did yesterday 11.30 am, but still now i didnot received any message from vodafone.pls take care about this i need immediate result for this and make internet recharging system fast.this is my humble request.
for the service only i switched to vodafone.
muralikrishnan.s