Vodafone — Legal Notice Sent By Vodafone - Unnecessary phone billing and fraud by the agent
Papasha.firdous on Mar 13, 2013
Legal Notice Sent By Vodafone - Unnecessary phone billing and fraud by the agent
I had purchased a VODAFONE postpaid connection with corporate benefits in Month of September 2011. Initial days only, i felt VODAFONE service was miserable and pathetic. Bad service include unnecessary extra billing, bad network service at my place, no response from customer care when wanted to change my corporate plans.
Later i changed my It company and did want to update my official details to VODAFONE and update my corporate plan accordingly . Considering that i could not get any response from VODAFONE over phone support i had to visit a VODAFONE customer point (This happened in the month of October - probably by this time i had received my first bill of 239 Rs(Paid)) - here also the customer agent was pretty unfair in helping me and caused the mess i am now in.
I wanted to check if my new corporate will be supported for the same corporate plan to continue my connection or to disconnect my connection if my corporate does not come under the discount tree. the agent said that my company(Corporate) will not be supported by VODAFONE for current plan and i will have to upgrade it if have to continue or i will be charged with local plan. the Agent insisted that the local postpaid plan would charge more so he forcefully " misguided" opt a plan of his choice. after a month when i got the Vodafone bill, i was shocked to find that the call rates are unnecessarily charged more. I got a bill charging me 516 Rs which made me go totally baffled. To My notice the discount plan mentioned by the representative was no where applicable. I anyways had made my mind to close the connection after i saw the unfair billing for which i went to VODAFONE customer care and requested to cancel my connection immediately. But still found my connection active even after 10 days of the report. later i got the third bill which charged me 970. and i was just shocked to the core. I had to call the customer support and rage at them stating i will not be liable to pay the bill amount as i already had applied for disconnection about 20 days back. After which I started getting calls from VODAFONE representatives stating to clear the unfair billing which VODAFONE has held on me.
Now after a year i am getting a legal notice from VODAFONE for repayment. Now I am totally helpless; please help me.I will never ever recommend vodafone to anybody for such a bad experience. I really would not appreciate paying unnecessary money for a postpaid plan whch i never committed for.
Vodafone Connection : Mobile No: [protected]
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