[Resolved]  Vodafone Ltd. — REPEATED TERMINATION OF MOBILE PHONE SERVICES

Address:

Mumbai Suburban, Maharashtra

Dear Sir,
I am serving as a doctor in the Indian Navy since the last 28 years and presently posted as Senior Advisor in Paediatric & Liver Transplant Anaesthesia at Army Hospital ( Research & Referral), Delhi Cantt, New Delhi.
My daughter, Janine Chatterjee, who is 17 years old ( and a minor) has joined NIFT, Kharghar, Navi Mumbai as a student in BF Tech (Apparel Production) course since last month and is staying at the hostel accommodation there.
On 23rd July 2010, I had applied for a Vodafone SIM card at Kharghar for mobile phone services for my daughter’s use , Mobile no.- [protected] on submitting a self attested photocopy of my PAN card as proof and, having no local residence at Kharghar/Mumbai ( since I am posted at New Delhi) , I gave the attested photocopy of the electricity bill of my cousin, Mr Gautam Chowdhury who stays at Kharghar.
The mobile connection services were terminated by the provider after 2 weeks.
Since we had come back to New Delhi after settling her, my daughter applied for a new SIM card at Kharghar’s Vodafone showroom on 15th August 2010 submitting photocopies of her college identity card from NIFT and a bonafide certificate duly stamped provided by NIFT and her photograph. Mobile no. – [protected]. This connection was again terminated after 3 days.
She reapplied for a new SIM card at Vodafone shop in Sector -4 , Kharghar submitting photocopies of her college identity card from NIFT and a bonafide certificate duly stamped provided by NIFT and her photograph again on 25th August 2010. Mobile no. – [protected]. This connection has been terminated since this morning.
On each occasion, the Vodafone mobile connection outlet had reassured that this time the services would be continuous and would not be terminated.
This has been repeatedly causing extreme and undue distress and an intense feeling of insecurity to a minor child who is staying alone away from home in a new city and unfamiliar environment for the first time.
I would like to appeal for due redressal of this case and that justice may please be granted to helpless and innocent citizens who are made scapegoats by callous, indifferent and apathetic attitude of M/s Vodafone Ltd.
I would like to ask M/s Vodafone Ltd. as to how a minor child can be expected to possess a voter card / driving license / PAN card .
M/s Vodafone Ltd. should explain this uncalled for attitude, apologise for their uncalled for behaviour and take immediate steps to rectify/ redeem expenditure incurred in purchase of multiple SIM Cards, restore the mobile connectivity as promised by their outlets and take steps so that innocent citizens are not harassed in the name of stringent security measures.
Thank you,
Yours sincerely,
Joy Chatterjee
Surgeon Captain
Indian Navy
Tele :[protected]
Mob : [protected]
Email : [protected]@gmail.com