[Resolved]  Vodafone — money refund

Nothing can be worst than this. I've got the connection cancelled one year back but so far my money has not been refund back.




[protected][protected][protected][protected]
From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, May 05, 2011 11:00 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request - [protected] [REF:[protected]]


Dear Mr. Nikhil,

Thank you for your email dated 04/05/11 regarding your mobile number [protected].

We would like to inform you that kindly provide the scan copy of written request with address mentioned on which you want to get the delivery of refund cheque at the earliest.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: [protected]@gmail.com
Sent: 04-May-2011 23:38:33
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

Can you please update if I am going to get my remaining amount ever?

Regards
Nikhil


_____

From: Nikhil [mailto:[protected]@gmail.com]
Sent: Saturday, April 16, 2011 2:46 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]


Hi,

Can you please update if I am going to get my remaining amount ever?

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, April 02, 2011 1:54 PM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 02/04/11 regarding your mobile number
[protected].

We would like to inform you that we have forwarded your concern regarding
refund to the concerned department and we will get back to you with in 72
working hours.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 02-Apr-2011 13:03:11
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected]

I don't want to change my address in vodafone account as I've already
requested for number portability to airtel.

Please send me the refund amount at -

Nikhil Agrawal
G-3 Lotus, Esteem Park Apartments
3/6 Rose Garden Road,
J P Nagar 5th Phase (Near Mom & Me/Kalyani Magnum IT Park)
Bangalore-560078
Karnataka
Ph- [protected]

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Friday, April 01, 2011 10:02 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 31/03/11 regarding your mobile number
[protected].

We would like to inform you that if you want to change the address, request
you to kindly visit nearest Vodafone Store with written request and latest
documents for the same.

We would also like to inform you that kindly provide your new address, so
that we can deliver the refund cheque at your new address.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 31-Mar-2011 22:27:20
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

There is no doubt that this thing has frustrated me a lot so I've
decided to port my vodafone Karnataka number to Airtel. I find so many funny
things with Vodafone service and one of them is certainly not being honest
with customer money and second is to not to allow the change of address even
when I requested on phone with customer rep. Now, I've to struggle to get my
check from my old company address; let me know if there is any possibility
of issuing new check at different address otherwise I am ready to forget
whole money.

I strongly feel that this was very unfair from Vodafone but I don't want to
continue to waste my time anymore. Thanks.

Regards
Nikhil
_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, March 31, 2011 10:37 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]




Dear Mr. Nikhil,

Thank you for your email dated 31/03/11 regarding your mobile number
[protected].

We appreciate your concern and thank you for bringing this to our notice. We
sincerely regret the inconvenience caused to you due to this unpleasant
experience.

We would like to inform you that we have analyzed your account details and
found that on the mail which was send by you on dated 31/07/2010 it was
informed to clear the pending billed amount of Rs 190 and then send a
request for disconnection was informed to you.

We would also like to inform you that billing cycle was 20 so again your
bill amount of Rs 432 got generated for unbilled usage on dated 20-aug-2010.

Also we would like to inform you that we have not received payment against
the 432 bill after disconnection so same was adjusted from you security and
refund of Rs 568 after adjustment with the bill was send to you at your
billing address via cheque number 592883 on dated 16/10/2010.

The docket number for your future correspondence is[protected].



We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
<http://www.vodafone.in/>




---- Original Message ----
From: [protected]@gmail.com
Sent: 31-Mar-2011 0:12:03
To: vodafonecare.[protected]@vodafone.com
Cc: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hello,

This is getting very frustrated from your side. I've been
telling you that I had sent an email to vodafonecare.[protected]@vodafone.com asking
my service to be disconnected on 31st Jul 2010 but you are not at all
considering that and just talking about your analysis. If you are telling me
that email can't be considered for service disconnection then I am going to
this matter up further.

Regards
Nikhil



_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday, March 30, 2011 11:44 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 30/03/11 regarding your mobile number
[protected].

We would like to inform you that we have analyzed your above mentioned
number and found that we have received the request for disconnection of
number on 20/08/10 and charges levied to you are absolutely correct. Hence,
we are unable to pass any adjustment in this regard.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 30-Mar-2011 10:11:15
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

My point is that when I've sent email on 31st July 2010 itself for
cancellation then why that is not being considered here. Why should I pay
for the duration between[protected] to[protected]; isn't it unfair?

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday, March 30, 2011 9:42 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 29/03/11 regarding your mobile number
[protected].

We would like to inform you that we have analyzed your above mentioned
number and found that there was no usage on your number after 31/07/10.

We would also like to inform you that bill of Rs 432 generated was for the
period of 21/07/10 to 20/08/2010 and charges levied to you are correct.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 29-Mar-2011 22:42:32
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: Service termination Request - [protected]

Hi,

I would request you to review the below email, which was sent on
31st July, immedialy after I subscribed vodafone service in Bangalore and as
per the suggestion from vodafone customer rep at store in Chandigarh (Name-
Sandeep in 36C sector). She clearly told me to send email after reaching
Bangalore to vodafonecare.[protected]@vodafone.com, which I did and vodafone care
had responded back saying Rs 190 is due and my reply gone back immediatly.
So my original request should have been considered for cancellation.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> >> ---- Original Message ----
> >> From: [protected]@gmail.com
> >> Sent: 31-Jul-2010 23:01:37
> >> To: vodafonecare.[protected]@vodafone.com
> >> Subject: Service termination Request - [protected]
> >>
> >> Hi,
> >>
> >> My name is Nikhil Agrawal and I am holding Vodafone connection with
> >> number [protected], which was subscribed by me in Chandigarh in Feb
2010.
> >> Since I've moved to Bangalore permanantely, I would like you to cancel
> the
> >> service effective immediately. Below are the details, which might be
> >> helpful
> >> in validating the request -
> >>
> >> Name - Nikhil Kumar Agrawal
> >> Mobile- [protected]
> >> Relationship No. - 1.2015046
> >>
> >>
> >> Please let me know if any other details are required.
> >>
> >> Regards
> >> Nikhil
> >>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

You can also check the account details and confirm if there was any usage of
service from 31st July onwards to make sure that. I will again request you
to go through the whole email chain below and then respond back.


Regards
Nikhil



_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Tuesday, March 29, 2011 1:07 PM
To: [protected]@gmail.com
Subject: Re: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 29/03/11 regarding your mobile number
[protected].

We would like t inform you that we have analyzed your above mentioned number
and found that request for disconnection of above mentioned number received
from your side on 20/08/10 and on 21/08/10 bill got generated of Rs 432 and
same has been adjusted with security deposit and remaining amount will be
refunded to you.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 29-Mar-2011 8:12:41
To: vodafonecare.[protected]@vodafone.com
Subject: Re: RE: RE: Service termination Request - [protected]

Hi,

Can you please provide me the calculation on this amount because
as per this below email chain, I had requested to cancel the connection on
31st July itself via email and that time only 190 Rs was the due amount so
not sure where is remaining.

Regards
Nikhil

On Mon, Mar 28, 2011 at 1:24 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Nikhil,
>
> Thank you for your email dated 27/03/11 regarding your mobile number
> [protected].
>
> We would like to inform you that refund cheque of amount Rs 568/- vide
> cheque number 592883 has been delivered at your billing address on
22/10/10.
>
>
> We would also like to inform you that if you have not received the refund
> cheque then kindly give written request with photo id proof at your
nearest
> Vodafone Store and we will re-dispatch the cheque at same store with in 30
> days.
>
> The docket number for your future correspondence is[protected].
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 27-Mar-2011 0:10:28
> To: vikram.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com;
> mandeep.[protected]@vodafone.com
> Subject: RE: RE: Service termination Request - [protected]
>
> This has been so frustrating to see that even nodal officer doesn't care
of
> customer complain. Monday, I am going to file a complain in consumer court
> and make it legal care.
>
> Regards
> Nikhil
>
>
> _____
>
> From: Nikhil [mailto:[protected]@gmail.com]
> Sent: Saturday, March 26, 2011 11:56 PM
> To: 'vodafonecare.[protected]@vodafone.com'
> Subject: RE: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
> Can you please let me know if there was any decision on my complain?
>
> Regards
> Nikhil
>
>
> _____
>
> From: Nikhil [mailto:[protected]@gmail.com]
> Sent: Thursday, October 07, 2010 7:56 AM
> To: 'vodafonecare.[protected]@vodafone.com'
> Subject: RE: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
> I don't understand why can't you check my account online for security
> deposit details? It clearly shows Rs 1000 under security deposit; is it
how
> vodafone serve its customer?
>
> Regards
> Nikhil
>
> _____
>
> From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
> Sent: Wednesday, October 06, 2010 11:57 AM
> To: [protected]@gmail.com
> Subject: Re: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
>
> Dear Sir/Madam,
>
> Thank you for your email dated 04/10/10 regarding Mobile number
[protected].
>
> We regret to understand that you have been left with a feeling of
> dissatisfaction during the course of your recent interaction with us. We
> wish to assure you that your experience has sensitized us to introspect
and
> improve our efforts in providing excellent service to our valued
customers.
>
> You are requested to provide us the detail of amount of security deposited
> and also provide us the scan copy of receipt which shows security
deposited
> of this amount so that we can expedite further.
>
> The Docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
> <http://www.vodafone.in/>
>
>
>
>
> ---- Original Message ----
> From: mandeep.[protected]@vodafone.com
> Sent: 04-Oct-2010 11:13:24
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: RE: Service termination Request - [protected]
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 03-Oct-2010 13:11:10
> To: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com;
> vodafonecare.[protected]@vodafone.com
> Cc: [protected]@cagchandigargh.org
> Subject: RE: Service termination Request - [protected]
>
> Can someone respond to me and let me know when will I get my remaining
> security deposit back? Do you guys have any conscience?
>
> Regards
> Nikhil
> _____
>
> From: Nikhil Agarwal [mailto:[protected]@gmail.com]
> Sent: Sunday, August 22, 2010 9:08 AM
> To: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com
> Cc: vodafonecare.[protected]@vodafone.com; [protected]@cagchandigargh.org
> Subject: Re: Service termination Request - [protected] [REF:[protected]]
>
>
> Vikram, Mandeep,
>
> I had to shift to Bangalore from Chandigarh so taken new
> vodafone connecction in Bangalore. However, the closing of Chandigarh
> connection has been nightmare for me; I've been sending mails to
disconnect
> the connection and adjust the remaining balance but so far the response
has
> been quite disappointing.
>
> It is quite funny that vodafone is not integreted across states but
atleast
> they should be able to respond to e-mail and take timely action..Also,
they
> says, the security deposit check will be processed after 45 days....isn't
> joke on the name of service? It has already been 20 days already and more
> 45
> days only if they take action to disconnect my service today..
>
> Please help.
>
> Regards
> Nikhil
>
>
> On Sun, Aug 22, 2010 at 8:57 AM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
>
> Next time I am going to take my issue to TRAI with below proofs.
>
>
> Regards
> Nikhil
>
>
> On Wed, Aug 18, 2010 at 8:24 PM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
>
> I've been communicating from last 10 days but till now no action has been
> taken; please note that I am not liable for any monthly rental since the
> day original request was placed. Also, please contact me at [protected] for
> further communication.
>
>
> On Wed, Aug 18, 2010 at 9:24 AM, Vodafone Care
> <vodafonecare.[protected]@vodafone.com> wrote:
>
>
>
> Dear Mr.Nikhil,
>
> Thank you for your email dated 14/08/2010 regarding mobile number
> [protected]
>
> Your decision to discontinue your subscription is of great concern to us.
>
> If you however, you choose to discontinue your number we will process your
> request.
>
> Our executive would contact you on your mentioned alternate number in
48-72
> working hours to address to your concern at the earliest.
>
> Security amount will be refunde to you in 45 to 60 days after the
> deactivation of your vodafone account.
>
> The docket number for your future correspondence is [protected].
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
> <http://www.vodafone.in/>
>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 14-Aug-2010 17:04:37
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Service termination Request - [protected]
>
> Please update on this request and my refund process.
>
> Regards
> Nikhil
>
> On Wed, Aug 4, 2010 at 8:11 PM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
> > Hi,
> >
> > I've deposit amount of Rs 1000 so please deduct the due from that and
> > pay back me the remaining due.
> >
> > Thanks
> > Nikhil
> >
> > On Wed, Aug 4, 2010 at 6:26 PM, Vodafone Care <
> > vodafonecare.[protected]@vodafone.com> wrote:
> >
> >> Dear Mr.Aggarwal,
> >>
> >> Thank you for your email dated 31/07/2010 regarding mobile number
> >> [protected]
> >>
> >> Your decision to discontinue your subscription is of great concern to
> us.
> >>
> >> We would like to confirm you that there is billed outstanding of Rs 190
> >> standing against your aforesaid mobile numbers [protected]
> >>
> >> You are requested to clear the said billed and unbilled amount of Rs
190
> >> and send a fresh request for suspension, so that we can expedite the
> matter.
> >>
> >>
> >> The service request numbers for your future reference are[protected]
> >>
> >> We hope, we have been able to resolve your concern to your
satisfaction.
> >> However, in case you need further assistance, do call or email us.
We'll
> do
> >> our best to help you.
> >>
> >> Happy to help,
> >>
> >>
> >> Vodafone Care
> >>
> >> Contact numbers
> >> Vodafone Care : 111 or +91-[protected]
> >> For complaints/requests : 198 (toll free)
> >> Fax number : +91-[protected]
> >> E-mail :
> >> vodafonecare.[protected]@vodafone.com
> >> Website : www.vodafone.in <http://www.vodafone.in/>
> >>
> >>
> >>
> >>
> >> ---- Original Message ----
> >> From: [protected]@gmail.com
> >> Sent: 31-Jul-2010 23:01:37
> >> To: vodafonecare.[protected]@vodafone.com
> >> Subject: Service termination Request - [protected]
> >>
> >> Hi,
> >>
> >> My name is Nikhil Agrawal and I am holding Vodafone connection with
> >> number [protected], which was subscribed by me in Chandigarh in Feb
2010.
> >> Since I've moved to Bangalore permanantely, I would like you to cancel
> the
> >> service effective immediately. Below are the details, which might be
> >> helpful
> >> in validating the request -
> >>
> >> Name - Nikhil Kumar Agrawal
> >> Mobile- [protected]
> >> Relationship No. - 1.2015046
> >>
> >>
> >> Please let me know if any other details are required.
> >>
> >> Regards
> >> Nikhil
> >>
> >
> >
> >
> > --
> > Regards
> > Nikhil
> >
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>


--
Regards
Nikhil