[Resolved]  Vodafone — Vodafone not doing MNP

Address:

Mumbai Suburban, Maharashtra

My phone number is [protected][Mumbai circle]. 10-12 days back I have placed port in request to Reliance from Vodafone. after few days Vodafone rejected Port out stating contractual obligation. I visited vodafone store, they said since mine was corporate postpaid plan i can not move out of vodafone, you will first have to move individual plan then only you will be able to move out of vodafone. so i moved to normal vodafone plan. After that also, MNP was not happend. I contacted reliance customer care, they said its in progress. I contacted vodafone customer care, they have given funny answers. when i called first time vodafone customer care on 11th Feb, they said your ISD, GPRS service are active so you will not be able to move out of Vodafone, you must first deactivate it. I deactivated that. I again called again vodafone customer care on same day, this time some differenet story. They said you are still showing as a corporate customer in vodafone system, hence you will not be able to port out of vodafone. I argued with them for some time but no luck. finally they said you call retentaion department of vodafone and ask them the MNP status. so I again call them and asked them for transferring call to retentaion dept., but customer care guy said there is a technical difficulty in retenation dept. so he is not able to connect. They will call me in 24 hrs. Next day 12th Feb i visited nearest vodafone store[Kharghar] and asked about my MNP status, this time also different answer. They said you will have to submit fresh application to vodafone. I can clealry see a harasment from Vodafone. I have paid all my bills also, but vodafone is not releasing my number to Reliance.

From
Bhavesh Lad
[protected]