[Resolved]  Vodafone — Number Permanently Disconnected

Address:

Mumbai City, Maharashtra

respected Sir/MAm

Kindly go through the email I had sent to Vodafone Nodal Officer and Appellate Officer and suggest what can be done and please let me know how could I see your suggestion or reply.

03/07/2010
The Laxmi.B (appellate Authority)
Vodafone Essar Ltd

Respected Sir/Mam

APPLICATION FOR RE-ACTIVATION OF PREPAID MOBILE SERVICE[protected]

I would like to share the mis happening faced by me from Vodafone prepaid services.

I was utilizing the postpaid connection of Vodafone since June 2009 and applied for conversion of post paid plan to prepaid connection on 15.05.2010 after paying all the outstanding due as on the application date and submitted the required documents as per the staff personnel, with a request to continue the same contact no. i.e.[protected].
The plan has been activated after 2 days and it was permanently closed/deactivated without my permission on 24.05.2010. The company had not informed me the reason of disconnection of the same, either by email, SMS or written letter. I would like to know, how the company has discontinued the services without sending the hard copy of intimation to the correspondence address?
I had consulted and activated the service from VASHI branch, Navi Mumbai and on the same day I personally met Mr. Washim (Branch In charge) for the same and signed all the documents as per the signature in the ID proof provided (Pan Card) which was acceptable by the branch and was signed as per the Pan Card signature proof. In fact Mr. Washim had consulted the back office operation team for some queries and after his confirmation he assured of service activated without any problem. Even than the connection has been permanently deactivated after a week without any intimation and now the branch persons are saying the number has been recycled and cannot be returned back. I need the justification for the same? I had contacted Mr. Vipul, Ms. Aarti and two more persons for solving this matter at Vashi branch.

At the mean time I was out of station from 17.05.2010 to 24.06.2010. Since 24.06.2010 I and one of my friend continuously approaching the branch but till date I did not have the number reactivated with remaining balances.

We had visited the Vashi Branch 4-5 days continuously since 24.6.2010 but are helpless to get the solution. No single person is having the solution for the same nor are they capable enough to solve the matter. In fact every person is saying they are forwarding the mails, but there are no satisfactory answers from their end.
I am suffering a lot because of this disconnection. I request you to look on to the matter. I remember there was balance left of around RS 120/- in my prepaid account. Which consist of following:

SIM Card Charge RS.29/-
Prepaid Voucher Rs.100/-
Additional recharge Voucher (from Delhi) Rs.100/-
Top up Voucher- to reduce tariff Rs. 61/-
_______________
Rs. 290/- + other if any
_______________

This is an unfair activity which the customer does not expect from the company. I request you to make activate my prepaid connection in the same number, without any paper formalities and without any charges to me with refund of my remaining balance as per your records.

Kindly do the needful at the earliest. For the time being you can contact me on following address:

Mobile [protected]Mr. Vivek)
Email [protected]@rediffmail.com


Thanking You


Yours Faithfully

Bhupendra Kumar Shijoria
[protected]