[Resolved] Vodafone — Non-Delivery of new postpaid sim card | |||
This complaint is in regards to a delay of more than '17 Days' in activating my new postpaid simcard connection and vodafone's ignorance in resolving our consistent complaints. I am highly disappointed to get victimized by this pathetic service from Vodafone and its marketing associate 'Systematic knowledge services Pvt. Ltd' located at Gr. Fl., Radha Silk Mills, 30 P.P. Rd., W.Exp. Highway, Andheri(E), Mumbai-69. On 3rd July 2012 , a firm named Systematic knowledge services Pvt. Ltd. contacted us on behalf of Vodafone to offer us a postpaid sim card with no. 98200XXXXX. We have carried out the formalities, submitted all the documents and paid the charges on 4th July 2012. It has been 17 days we have not received the micro sim card. Since 15 days we have been continuously trying to contact the company representative Mr. Rahul on no. [protected] or [protected], but without success. Our calls and messages are intentionally disconnected, avoided and carelessly diverted causing immense delay. We have already registered this compliant with Vodafone care thrice, with docket no.[protected],[protected] and via email dated 16 July 2012, but unfortunately have not received any response from Vodafone. When we contacted thru telephone on vodafone care, they diverted us to contact vodafone gallery. On which when we contacted Vodafone gallery they diverted our issue by asking us to email on vodafonecare.[protected]@vodafone.com. On this we emailed our complaint to vodafonecare.[protected]@vodafone.com but no one has bothered to answer/ resolve our query. This deliberate negligence from Vodafone and its associate Systematic knowledge services Pvt. Ltd. have caused us loss of time and money by making several complaint calls since past 17 days. Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Verified Support Mar 14, 2012 Vodafone India Customer Care's response Hello Harshad, We sincerely regret the inconvenience caused to you. Please note that the number 992*****45 has been activated effective 14/03/12. Kindly email us at vodafonecare.[protected]@vodafone.com for assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, Mumbai | |||
 3 Comments | |||
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Please May I Know Whether Print-Out of the online application is required at the time of Exam
VODAFONE TELEPHONE COMPANY LTD — NON ACTIVATING SIM CARD
Respected Sir,NON ACTIVATING CELL NO [protected]
Sir on 06th March 2012, i taken vodafone postpaid connection in SBI coporate plan, i also submiited all documents i e SBI id card, PAN card, election voting card and my photo. On 8 th march 2012, when i called vodafone for not activating my cell, they told me my signature on application card and PAN card doesnt match, Thefore on 9 th March 2012 i sumbitted all documents to vodafone company authorized agent, after inquiry on 12th march 2012 to voadfone executive told me on my mail id to submitt all documents to nearest vodafone store.
On 13th march 2012, whn i went to vodafone ghatkopar (e) customer center with all documets, i e Bank if, ration card, election card, electrcity bill, aadhar card, vodafone store manager didnt accept my documents, they talk with me rudle, i shown them e mail of vodafone, but they didnt listen me.
Sir today is 8 days after sumbiting all documets to vodafone, they are not activating my sim connection, thet are not giving reason for not activating connection, Sir i am working with State Bank of India, i cannt receive call from my customer and bank staff.
Sir please look at this matter as resplve my compliant. ( A copy of e mail from vodafone is attesh with this)
Dear Mr. Newgi,
Thank you for your email dated 10/03/12, regarding activation of your Vodafone mobile number [protected].
Further to our conversation dated 12/03/12 with Mr. P. Newgi on alternate mobile number [protected], we confirm that the above mentioned Vodafone mobile number will certainly get activated once you resubmit the Proof of identity documents at the nearest Vodafone store.
In order to know the nearest Vodafone store for document collection , kindly click on the below mentioned link:
http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum
Also, for a list of acceptable documents, kindly click on the below mentioned link:
http://www.vodafone.in/pages/idproof_mum.aspx
Mr. Newgi, given below is the Service Request reference number for your enquiry; in case you need to check for more details on the same , you can share this no along with your cell number with us.
Service Request Number:[protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Onkar Katavate
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in Dear Customer, Need a new postpaid connection ? Would you like to buy a USB connection? We are happy to Help. Simply send POST as an SMS to 111 or alternately you can write to us at [protected]@vodafone.com or call on [protected] between 9am to 7pm you will get a call within 1 working day and we will assist you in the convenience of your home.
Yours truly
Harshad P Newgi
E/4 shivai Society,
Chedda Nagar, Near E E highway
Chembur, MUmbai 400 089
my alternate conact no [protected]
e mail harshad.[protected]@sbi.co.in
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State Bank of India — Agent not traced. SIM not activated
Dear Sir,I got a Post paid SIM from your agent on 06.02.2008. I was paid Rs.600/-
Subscriber Enrolment Form : Serial No. B 222950
Subscriber Name : KOTA SATYA MALLESWARA RAO JILAGAM
But till now my SIM was not activated. I went to Goa on 09.02.2008 from
mumbai.
I consulted him on several occassions in this Phone
number. He attended my call also.
But after coming back from Goa, when I ring back
the mobile was temporarily out of service replied.
His Mobile No. is [protected]
Now he is not traced