[Resolved] Vodafone — Regarding Service and amount deduction

subhashsharma87

from New Delhi, Delhi

Address:

West Delhi, Delhi

Hello Sir,

As you can see i am trying to get in touch with Vodafone since 4 days back but unable to do so my sim balance is increasing automatically and i am also not getting proper response pls find the below conversation and resolve my issue.

Regards,
Subhash Sharma

Dear Mr. Sharma,

Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].

We would like to inform you that as per the process we are unable to arrange a call back to you hence we regret for the same.

As per earlier communication, we would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.

Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .

We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.

Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.

Further, we regret to inform you that we are unable to arrange any call back.

Assuring you with best of our services and we value your association with us.

Happy to help,

Roshy.M.Varghese

Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 08-Apr-2012 15:53
To: [protected]@vodafone.com
CC:
Subject: Re: Services on Vodafone mobile number [protected]

Hello now my vodafone bill is showing more then 2100 i will not pay the amount. Arrange a call from cc depTmnt. I can not wait 2days
Reg.
Subhash
On Apr 8, 2012 10:48 AM, "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com> wrote:

Dear Mr. Sharma,

Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].

As per earlier communication, we would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.

Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .

We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.

Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.

Assuring you with best of our services and we value your association with us.

Happy to help,

Umesh Pandey

Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 07-Apr-2012 10:28
To: [protected]@vodafone.com
CC:
Subject: Re: Services on Vodafone mobile number [protected]

Dear Mr. Vishal,

Thanks for your Reply.

I would like to inform you that without any downloading, calls my unfilled amount is increasing pls arrange a call from right person. Because i want say many things to him i am very upset.

I sow my unbiled amount 931 and i have done only 4 or 5 calls with duration of max 15 minutes as per my observation and now showing 1432.00 it means 1432-931=501, 501 which is my one day salary why should i pay the amount.

Regards,
Subhash Sharma
[protected]/[protected]

On Sat, Apr 7, 2012 at 12:53 AM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:

Dear Mr. Sharma,

Thank you for writing to Vodafone regarding services on your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.

Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .

We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.

Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.

Assuring you with best of our services and we value your association with us.

Happy to help

Vishal Saluja

Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 06-Apr-2012 10:28
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[protected]@vodafone.com
CC:
Subject: Complaint against you.

Hello Vodafone Team,

This is subhash Sharma and i am a user of Vodafone postpaid connection.

My complaint is below:-

I have called your toll free no on dated 04.04.2012 between 1Pm to 1:30 Pm somebody picked up my phone and i spoken to him regarding internet connection on my phone he explained me about your scheme and i have chosen {198 plan 3GB} after one day i have got a massage that 2G plan activated on your this no [protected] i was happy but i don't have GPRS setting on my phone because i am using Samsung Android then again i have called then she told me we can not send GPRS Setting to you because of android but we will set it manually but nothing happened i have called more then 5 times. finally somebody of your customer care told me tick on use packet data i have clicked and my internet was again working good but same i could used before but my query is my Sim balance should not be deduct he told me don't worry now 198 plan is activated on your phone your Sim balance will not deduct. i was happy
But i have checked my balance before go to bed in the night ans found 931INR again i have checked in the morning and found 1073.63

I don't know what is happening over there which kind of software you have fixed. we don't have time to call u again and again because i am also working with a company i am besting my time and money but not getting proper service.

Its my last mail to you if i will get good response from you then well and good but if not then will switch the brand. and i will also not pay the extra amount at any cost.

Awaiting for your swift reply
--
Thanks & Regards
Subhash Sharma

[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

nitin shukla

from Jaipur, Rajasthan

Vodafone Live — An Additional Deduction of Amount without informing

hello sir'
this is Bipin shukla using Vodafone services since last 3 yrs. but right now i'm having a problem of overcharged billing.My mobile no. is [protected] and resident of Kanpur,Uttar pradesh. and when i subscribed Unlimited net facility with a charge of 97 Rs. then i got an unwanted reduction of 20 Rs. then i asked to the customer regarding the same then they couldn't give me any satisfactory answer . and in spite of telling me any solution they told me to try another number for the rectification . but now today the result is that I've lost an amount of 99 rs. and for that i got only 1 SMS that ":your MMS services for your mobile has been deactivated". then suddenly I've checked that my mobile balance (From Main Balance)has been reduced and it's now -65 Rs(negative Amount of Sixty Five rupees). then again i asked to customer care regarding the same then they told me that while surfing on net you have selected an option but when i asked them what kind of option that was then they were unable to tell me because i've not selected any kind of option. basically m,u problem is that once when i've subscribed a scheme and when i've been charged of 97 Rs for the same scheme then why they are deducting the balance continuously. pls solve this problem and inform me accordingly. otherwise i'll have to inform TRAI regardin this cheating

mkannanmani

Vodafone — Without informing deduct the amount

I having Vodafone prepaid connection for last 10 months no. was [protected], since I am getting good service from them,
But on[protected], they deduct sum of Rs.30/- from my balance for job alert, though I didn’t activate that service I called the customer care there was no proper response, I am really getting disappoint with the below guys with their answer.
1) Mr. Srinivasan said “call after some time now our superior busy with other work “(he forget that they are there for work for us)
2) Mr. Sathish – while talking disconnect the phone
3) Mr. Ranga – “call tomorrow our superior already left(I don’t want to speak their superior I want reason that why they deduct the amount)
4) Mr. Rani Priya said that “pls stay on the line” ( I have wait 20 mints then but there were no response so I disconnect the call)
5) Mr. Sakthivel (Floor Supervisor) – I asked “why u deduct” but he said sorry “we can’t do anything we will not deduct again”.
Read their responsible answer. See how they are treating the customer. Rs. 30/- not a big money but I wont allow any one the deceive me. So I through out the sim card and I refer to my relation and family circle to avoid to us VODAFONE net work.