[Resolved]  Vodafone — Request

Address:

North Delhi, Delhi

Sir,

Since last 3 years approx., I had been using a mobile number [protected] (Vodafone Pre-Paid) and due to some reason I had port this number to Airtel network (Post Paid) about 7-8 month back and had been satisfied with the service of Airtel.

In end of October, 2012, I have received a call from Vodafone Customer Care requesting that to port this number to Vodafone as they want to revive the old customers and for this they (Vodafone) have offered me a special plan. I have ported this number to Vodafone (activation date is 6.11.12).

After 10 days approx. of activation they have discontinued the service from my number due to Negative Verification. As advised by their customer care executive I have visited Vodafone Store, Nirman Vihar, Delhi-92 twice along with my original documents, who have assured me that they will arrange for a re-verification (Service/Request No’s are [protected], [protected] & [protected]) but nobody has reached to make re-verification.

On 08.12.12, I contacted to Vodafone Care to know the status my request and I’m shocked to hear that re-verification has already been done on 06.12.12 and a remark of verification team is “NOBODY AT HOME”. Which is unbelievable…………..???. I am also surprised that while registering my complaint I have given my alternative number enabling verification team to easily contact me during re-verification but same has not done....Why..??

I have also sent an e-mail to their Nodal Officer twice but in turn they sent a computer generated e-mail assuring that to contact within 2 days, but regret the same situation is there…nobody is willing to contact. needless to say…….. Useless service..??

Should I expect a immediate and positive response from VODAFONE?

Thanks & Regards
RAKESH KUMAR
(M): [protected], [protected]

Residence Addresses (Both are the Permanent Address):
a) H.N. 5017, B-BLOCK, STREET NO.113, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]

b) KHASRA NO. 835, B-BLOCK, STREET NO.1, UPKAR COLONY, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]