[Resolved]  Vodafone — SUB : 8 EXTRA ILLEGAL MOBILE CONNECTIONS PROVIDED AGAINST MY ID CARD

vodafone,cell — connection not given

i bought vodafone mobile fone in the last month which is cost about rs.1800, i submitted all the identity proofs for the 3 times, but the company not given outgoing calls, and also said, that there is no problem in identity proofs, but they did not give outgoing calls fecility.

why because ,i bought that mobile, they give 1800 minutes free vodafone to vodafone, i and my brother having vodafone mobiles, thatswhy i bought that mobile and present to my sister,till this date only this mobie is working for incoming, but not outgoing,

please feel my problem and give suggestion to me.
my mobile no.s [protected]

Vodafone India — New connection

I applied for a new mobile connection at Vodafone shop Sector - 18 NOIDA on 31 Jan 2008. I filled Customer Agreement Form (No[protected]. On the same form the company allotted me mobile telephone no [protected]. After taking my identification document and a photograph, the company official gave me a copy of the abovementioned form and told me that the connection would be activated in 5 to 24 hours. However this didnt happen. I kept on talking to the Customer Care Deptt on phone to inquire about the activation of the connection. As I didnt get any satisfactory answer I again went to the same Vodafone shop on 3rd Feb 2008. There I was told that the said mobile number has been given to somebody else and therfore I will have to take some other number. After a lot of argumets I had to agree to fill another Customer Agreement Form ( No[protected] and submit to them.them. I was then given the number [protected] on that form. The number has been since activated.
The omission of the company has following fallouts:
(a) I had already printed business cards indicating earliar mobile number.
(b) My documents including the photograph were not returned and I have my apprehension that those could be used wrongfully and I may therefore have to face the consequences later in future.
(c) My trips to company shop, interaction with customer care reps have caused mental stress.
I would therefore request the company to assure me that my identification documents are in no way wrongfully used which may put me in trouble or cause financial loss at a later date.
Thanking you.
A K Tiwari
05 Feb 2008

Vodafone — INTERNET CONNECTION IN MY MOBILE

i have not yet got internet connection activated in my mobile yet whereas i receive messages from vodafone customer care that We would like to confirm that as per your request your services has been refereshed for Vodafone Mobile Connect 199 at a monthly rental of Rs 199 on your Vodafone Number [protected].
i gave the first email for internet services on 11th AUG'08. In the mean time received calls for my handset model no etc but till date, didnt get it activated, some engineer is still busy in writing steps for procedure of internet connectivity.

all i would say worst services a vodafone offers.

New connection — Illegal New Connection

Dear Sir, H.NO. 12-2-298, Murad Nagar stands as only one house under the name of Sri Moujdar Khan, then how comes Electricity dept issue new meters under the name of Sri Abeed Khan and Sri Osman Khan? As per RTI act could you please justify and clarify the documents submitted to obtain new connection?

Need your immediate answer in this regard.

Best Regards,
Mohammad Khan

Dear Sir,

I am very sorry to inform you that even after submitting the ID proof within 12 hrs till now
my connection is not activated.([protected]). Today is the fifth day.

Please ddo the needful.

Vodafone — Services provided for my mobile phone

This is a complaint against the vodafone mobile phone services. Please check my scenario which I have mentioned & if you can, please provide me a solution.

Actually I was using a mobile phone number [protected] for 1 sometime. Around 6-9 months back, I called up customer services, asking them that I need another phone number & they gave me another number [protected]. First of all, the person I spoke quoted the wrong price & when I recieved the welcome letter from vodafone, the prices that i was being charged were more than what I was promised. I called customer care & they said they cannot help me in this case. I ignored that thing & accepted the prices.

After a month, I recieve a bill from vodafone for [protected] in the amount of Rs. 200.00, I go online to pay this bill & when I logged on to vodafone site, it tells me that the number is registered under someone else name(Mr. Narender). I call up customer care & am told to login after 24 hours & the details will be updated. I said fine, I'll Pay after 24 hours. After 24 hours when i login to website to pay the bill again, i get the same thing. The number is still registered under the same name (Mr. Narender). I again call up customer care & was told same thing to login after 24 hours. Again I login after 24 hours & get the same thing that the number is still under the same name(Mr. Narender). This same procedure happened with me for 7-10 time. Everytime i tried to pay the bill, the same thing happened.

In the meantime the due date passed & i was not able to pay & vodafone started charging me the late fee. I again called up customer care & was told that the late fee will be reversed & i will be able to pay online after 24 hours & I will find that the number will be registered under my name, I tried after 24 hours & nothing was changed. I called up customer care that nothing has happened yet & please get the changes made, so that I can start using my number [protected] because you have barred my services. They again said the same thing that i should try after 24 hours.

After 24 hours when nothing happened, I was totally fed up & i gave up. I stopped using that number & bought another phone.

In the meantime, i kept recieving the calls from vodafone telling me to pay the bill & everytime they called, I told them my problem & everytime they said to try after 24 hours; wheras after 24 hours nothing happened.

Now after 6 months, I find that the services to my other number([protected]) have also been barred & when i called customer care, I was told that since you never made the payment for your other number, the services to this number have been barred.

I really got frustrated & made a payment of $595.00 which included the late fees & penalties. Now when I call customer care, informing that i have made the payment for the number [protected] & please unbarr my services, I'am being told that the other number is still under the name of Mr. Narender & they had some balance & the amount I paid has been credited to their account & in case I want to resume my services, I need to pay another Rs. 800.00.

Please advise as to what am I suppose to do in this case.I can be contacted on my other phone number [protected].


Warm Regards
Kavita Batra

Vodafone — disconnecting phone illegally

Hi,
My Phone is post-paid with credit limit of Rs.2500/- the bill date was 2th June 2009. which was paid on 12th June by card payment at vasai(w) vodafone store.The same was not updated on 15h June 2009 and the phone was disconnected even though the bill is paid.Out going and Incoming both disconnected without any information by vodafone. HOW THE CONNECTION WAS CLOSED? ON WHAT GROUNDS?

During this when people contacted me, then it was connected to some other number [protected].HOW DID IT HAPPNED?

IS VODAFONE HARRASSING PEOPLE WIH POOR AND IRRESPONSIBLE SERVICE?

Rajesh Ingle

Should stop from sending the unwanted sms...

Vodafone India — Disconnect ph.

I already paid my ph. bill before due date and my bank has been debited the a/c 01.08.09 vide chq no. 365131 For Rs. 478/- but my ph. disconnected form 11 days.
I give so many time the detail to the customer care & vodafone store but he has not open my service from 11 days, sufferd my job.

Shankar Hari
[protected]

please send me duplicate bill of month june to august

Vodafone — deactivate my mail ID

last time i request in vodafone that deactivate my mail ID because i have problem to remburse my bill ammount in my company my company wants hard copy of bill but again i find my bill through email and again i loss my remburshment facility so i am not satisfy from vodafone billing srevice and i have decided to disconect from vodafone conection there is no customer care my mob no. is [protected]

My number has lossed . So I want to stop calling from that number. And disconnect the connection. Please disconnect the number so that no anybody can misuse of my number.

My number [protected] has lossed . So I want to disconnect my number from call. So that no any body can missuse my number. Please disconnect my number.

i am looking for a no, the no i cant connect

Hi Anoop,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Bill delivery has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Against Vodafone

These are my following emails in place of a complaint ---- > This the mail i sent to vodafone -----> This in regards with my Vodafone number **********, I have been with this service since orange till date , almost a year ago approx. i changed my prepaid service to post pay , now due to personal reasons I changed back to prepaid on the 26th Nov , I submitted my Doc. once again as suggested by the Vodafone customer care agent for a while all was well , lets say for a week or so my services were just fine , then suddenly my services got barred incoming / outgoing , I rushed back to the vodafone store where I submitted my doc. I spoke to a rep. of vodafone there named Anupam , he said that we don’t have any idea where your doc . Are and are unable to track it, fine after a long argument he got my services started again, I confirmed with this guy 3 times if this was temp. He said no SIR. Ok fine I went after a week or so once again the same thing happened with my services I came back to the Vodafone store and was very angry, I spoke to a vodafone rep. Mustakim... (cannot spell his name) he got me more angry I told him my query, instead of calming me down he said " What Can I do, Sir" i got more irate, your people have no courtesy at all, no ownership at all, after a long argument he asked me to submit my doc. once again, again I had no other choice but to submit my doc. again, this is ridicules, anyways your rep. said the same and assured of it. Again after a week or so, my services got barred, this time I wan damn angry , your people don’t even want to be courteous , no ownership nothing , in fact the guy Mustakim who earlier I submitted my doc. This time I spoke to another rep. but he was so blank, because this time he had to words to assist me because for once you could make out that yes you’ll were in fault. Mr.Mustakim the great acted liked nothing happened at all and he this what he said “where SIR your services are still active (after he activating my services from the managers cabin, the rep. who was assisting had seen and confirmed with me that the services had been barred, either they are not working for Vodafone or Vodafone have employed all liars. I also had to resubmitted my Doc. The 3rd time . This Vodafone Store is at HYPERCITY MALL AT MALAD NEXT TO INORBIT.
40 minutes ago · Delete Post

Kevin Clive Ferreira My Second email -------> This in regards with my Vodafone number ************, I have been with this service since orange till date , this is not the first unhappy experience with Vodafone , i got back to post pay once again as for some reason i find your pre-paid too expensive , so i went to a mini store at malad w evershine , your guy was all entu. to help me get to post pay , WOW that's nothing new with indians on the time of sale they will be like so nice and good with you but time to services very much not promising i must say , so we go once again ......... i take the 199 plan with a add on of 49 monthly to one special number which I can talk unlimited , however your back end dept. who submitted my doc. activated a Fnf plan for 15p to that one special number, now the name of your rep. at the vodafone store is Rajendra (don't know how is name is spelt , yea but that's his name for sure) , now he acts all helpful , but his help is of no use at all
he assures me that i will get my reversal on my second bill which i did not , he say's he did inform his TL , now when my second bill comes the reversal is not done I AGAIN GO BACK TO THE MINI STORE which is of no help as the guy is not there , some other rep. was there but of no use as he says he's unaware of what the other rep. promised me about the reversal and also the TL forgot to do the reversal.......... Let me tell you all YOU ALL ARE BIG TIME THIEVES ............... if this persists i am going to the CONSUMER COURT TO SUE VODAFONE............. :|
P.S. your vodafone customer care also sucks as every1 has a different answer or better their answer is as good as saying that they can't HELP, that's not all ........ your mini store guy accepts its a fault from your end...

Kindly share this with your seniors if possible..........
VODAFONE THE WORST EXPERIENCE I HAVE HAD OR STILL HAVE..................................

VODAFONE LTD. — request

dear sir/madam

i am a user of your services since it has launched in our state. i am happy with the services.
but now i am facing an issue to get the call details of a prepaid number. as it is a personal issue so please suggest me the way or solve my issue.

regards
akash
[protected]@gmail.com

Vodafone India — unnecessary subscriber amount

sir,
i am recharge through EC Rs 98 for GPRS pack but the company has failure to activate this scheme in this reason my mobile balance is Rs -508 company is stop the out going calls from 2/4/2011 to till date many times complaint above this matter vodofone india Fairlie to solve this problem

Vodafone — vodafone mobile connect

i am unable to speak to customer care either at 111 or 198 , since many months, i have tried many times.i have a problem regarding vodafone mobile connect. i had a 97 rupees recharge for one month of vmc. and when this plan ended, i used vmc, unknowingly that my plan has ended. logically it should not connect once my plan is over. the problem which i am facing is ,some amount isdeducted from my balance. i want to know why, since i do not use vodafone live.this hapenned to me this month also and previously on many occasions. i think someone from vodafone should call me, and solve my problem.


regards,

NISHANT VARMA
mobile no . [protected]

Vodafone — non provision of Connection

MAS Callnet India Pvt Ltd, Okhala, New Delhi the tele marketing associate of Vodafone, collected from me Rs. 250/- for number portability and a new post paid vodafone connectioion on 13.06.2011.M/s.MAS CAllnet India Pvt Ltd.issued their Receipt No.MAS/10325 dated 13.06.2011 for the cash collected and told the connection will be activated in 3-4 days after verification of address/ ID, for which they have collected documents from me.

Now after 10 days the connection is not activated. Nobody is giving the status updation.Even Vodafone customer care is saying that they have NO INFORMATIOM. The only contact number of MAS Callnet is[protected] and from there the only answer is that they will arrange a CALL BACK within 2 HRS. But even after days NO CONFIRMATION.

Prior to collection of payment, they were contacting fromNos.[protected], 610,626 & 628.

My request is to direct the concerned to confirm the connection or RETURN the payment collected and DONT CHEAT CUSTOMERS.

VENUGOPAL
NEW DELHI
[protected]@rediffmail.com
Tel.:91 [protected]