Whirlpool India Complaints & Reviews

Mr Natarajan

Why don't you get support from consumer forum? At least an advise can be seeked for redressal of your grievance. They definitely help.

Regards

Whirlpool Refrigerator — Very Very Poor Service

Hi,

I bought whirlpool refrigerator one and half years before with 5 years AMC.I have complaint one month before regarding door problem. Till now I'm not getting positive feed back from service center.

Kindly do the needful to get a prior service from whirlpool as soon as possible.


Service Center
[protected]
Mr.Srinivasan,
Chitlapakkam,
Chennai.
Mobile No: [protected]

Regards,
Kandasamy P
263, 3rd Main Road, Tamil Nadu Housing Board,
Valachery, chennai - 600 042
Mobile No: [protected]

I agree with Mr.Natarajan on the way Whirlpool service department handles service. Whirlpool has service association with M/s Sai Services, and i reached the call desk at[protected] for reporting the problem with My Washing machine..An Engineer turned up and inspected the product and start marketing about a cleansing agent powder. I asked him to prescribe the name of the washing machine cleansing powder, the engineer still forced me to but the stuff from him. I relented, and for the last two months i am struggling with Whirlpool in terms of service handling. In my opinion Please do not buy whirlpool, i do not know anything about how services are offered, but with whirlpool it is pathetic.

Whirlpool Refrigerator — Poor Cooling

Sir
I have purchased a 310Lit Whirpool Refrigerator from one of their authorised dealer in Ahmedabad about a year back and it was working OK. However recently we observe that there is irregularity in the cooling and the food products stored inside get spoiled.

I have made a complaint and in the first instance, I also have paid their engineers service charge and after a casual check up it has been reported that it is working and no apparent mistake is observed.

Again I experienced the problem of poor quality and Company's engineer made a casual visit and he has not done anything except feeling the temparature inside and promised to come again. All the while he was insisting for entering into an Annual Service Contract.

On a second instance also he visited and went back without doing anything. I have made three complaints on their centralised customer support centre ([protected]) and each time I got a nice talk of deputing engineer and setting right the problem, but in vain.

Now I dont know what to do? Is it a must that I should enter into an Annual Service Contract? Could you please enlighten me in the matter.

I PURCHASED A 180 LTR. WHIRPOOL GENIOUS REFRIGERATOR FOR TWO YEARS AGO. NOW WE OBSERVED THAT BODY OF THE LOWER PORTION RUSTED. IN THAT TIME WHAT WILL DO.

Sir,

Recently i have purchased both washing machine(automatic) and fridge(220 ltrs-double door). I might have made more than 20 calls and none have come for proper demonstration. Being a multinational Company product, the services should be apt and upto mark. We have paid a premium amount to purchase the product. The srvices to be provided shoul also be premium. But it is TOTALLY otherwise. Many of my calls have been recorded, what i understand from their internal system while lodging compliant/request for service, i kindly request the higher management to go through the same and undersstand the fact that how much harrassment your service station people have caused on me. It is really a very shamefull on the part of the Compnay if it is not aware of such instances.

Still i am waiting for proper demo for the products since i have put in my hard earned money to purchase the same and it is my right to have such demonstation as agrred.

Sridhar
[protected]

The refrigerator at my home is not working for last few days. I called their service center at least 10 times. Everytime I was told that someone will come within 24 hours to fix this.
So far nobody came and we are facing serious difficulty without a refrigerator. I expected better service from Whirlpool. But it looks like they are very insensitive to customer care.
So next time no whirlpool product purchase.

PLS DONT BUY ANY WHIRLPOOL PRODUCT - ITS THE WORST THING EVER YOU WILL GET INTO . I totally agree with with others, their service sucks - they have no consideration for the user and are busy only in promotional activities. I have had horrible experience when the engineer confirmed the time and then never turned up - when contacted after long wait - he sounded clueless and claimed he just forwards the complaint calls to his juniors. I contacted the custoemr care centre again and they assured that the engineer will be at my house in next 2 hrs. --but nobody turned up.

Our fridge is not working and we lodged complaint on[protected] after unable to contact them due to inaccessability of phone.Technician has come and changed the panel board and told it requires 24 hour to get cooled. But fridge did not work and again we contacted service centre the technician came removed the panel board fixed and told that there is compressor problem.But till date they are yet to repair. We have purchases in 3-2005. and warrenty exists.

Whirlpool Refrigerator — Whirlpool Refrigerator - Poor Service

Whirlpool India, Bangalore service is pathetic, I have been calling their service center since last three days regarding access cooling problem in my refrigerator. Everytime their executive tells me that engineer will visit today and no one has turned up till now. Earlier Apr 1, 2009 their engineer had came charged me which Rs. 280 and did some fan adjustment and said it will be ok. Again, the same problem existed so again their engineer visited on Apr 10 he changed the sensor and charged Rs 350. This did not solve the problem yet. Its 18th April 2009 and I have been calling their service center since last three days regarding access cooling problem in my refrigerator and every day they are telling engineer will come but no one turned up yet.

Whirlpool — poor cooling of refrigerator

Dear sir,
I have complain regarding Whirlpool refrigerator purchased in April, 2008. The detail of the same along with model no. is as given below.
My complain is that despite many visit by company's technical support group my refrigerator fails to work properly resulting in insufficient cooling of my system which result is spoiling cooked food, fruits and vegetables within 12 hours. The company even during the warranty period refused to address this problem. Many visits by the local vendor did not bring any change in the functioning of the refrigerator. I would request for replacement of my refrigerator or I will be forced to file a case against the company in the consumer court within a forthnight.
Detail.
Name- Prem Ranjan Sinha
C/o. Late Gorakh Nath Sinha
Gorak Nath Compound
Boring Canal Road
Patna-8000001
Mobile No. [protected]

Model Name : WHIR 310L Elite
Iceberg steel, Iceberg steel,
Invoice No.: AE/0066/2008
Model No.: 10919, serial no. INA[protected]

Regards,

Prem Ranjan Sinha

Hello Sir,
I am Modh Krushnakant Jayantilal, Live in 22, Shalin Society-1, Vavol, Gandhinagar( Gujarat ).
we have to complain for refrigerator cooling auto defrosh green switch.This switch is not working in altime and totaly switch is off. we had complain in Pravin Electronic ur Dealer. Pravin Electronic is Not a action in our complain. we have 4 time complain in ur Dealer. we have not a satisfaction in ur dealer and product. and last time complain in ur authorised service center in ahmedbad. but authorised person in my home is behaviour is very poor ur answer is very poor.ur person answer is we have dependent in ur company whirlpool . please sir we have a complain for cooling switch is replace and give me a new switch. we have a purchase a Refrigerator whirlpool 200 Ltr and Dated[protected].in ur Dealer Pravin Electronics, Gandhinagar.( Gujarat )

i have purchased washing machine and A .C. of wirpool from kapila electronics janak puri both of them, are defective peice and i have been very badly harassed by the company and the kapila ..

I am also facing problems as I lodged complaint somany times since 24.9.09. The customercare at Bombay has only a recorded message "our executives are busy be ready with the complaint" and after a second says send SMS to so and so number. I am really fed up having purchased a refrigerator for Rs.35750/-. I do not know whom to approach.

whirlpool company services are very worst we still have warranty for 1 year
but they are asking service charge and spare parts charges
pls dont buy any whirlpool product in just 3 years our refridgerator not working properly not getting cooled .
very very worst service after service again it get problem with in 2 days
then servicers came and getting charges again and again i am having evidence for that it will going to become big issue. watch all

Refrigerator not working

Refrigerater not doing cooling

Customer ID:


454134






Complaints booking ref. 25087294

Complaints lodged on 20.05.2008 in your service center for fully automatic washing machine T-50. This machine is under AMS and Till date (22days passed), it is still pending. I am frequently calling in your service center for any updation. All service centre executives as well as seniors are passing the time and not giving proper reply. They are not serious to attend this machine. All are given always one slogan "Part is not available". If Whirlpool have a Brand vaule then 22days are too much for arrangement of any parts. Its means whirlpool or service centre are not interested to continue the after sales service, so that company is harassing the customer.


Regards
Ravindra Singh
Phone[protected], [protected]

To,
The Manager,
Whirlpool,
Chennai

Sir,
I brought a whirlpool fridge(model no.FF-350 Elite) in the year 2003 .we made an AMC also bcoz ur customer care people suggested us for better maintainence but i m very sorry to say that we are facing a lot of difficulties with d fridge.in 5 yrz time sum thing or the other is wrong.the modem has been replaced 3 times, and this month we had to replace the compressor.your customer care people attended us in time and took the fridge to there custody for the replacement.but now that they have already returned us our fridge back, we face a problem of water leaking from the back of the fridge.your people have attended us after 10 days of lodging complaint and now the problem still persists.inspite of so many complaints and call to ur head office and customer care, no body is responding.
My customer care numbers are BS [protected] .and BS[protected].we want a replacement of the fridge because we are facing so many problems since the time of purchase.so it is a request to kindly sort my problem else i will be bound to seek the help of other measures.
P.C.Senapati
([protected])

Dear Sir/Madam,
I have been a customer with your company for 4 years now and I'm sorry to say but my association with you has not been very pleasant.I had purchased a whirlpool refrigerator FF 450 Elite ICEMAGIC, double door in Sept 2004 and have already had numerous problems with the same.
Anyway that is not what my complaint is about.My complaint is about the very disgraceful and disgusting behaviour of your customer representatives and the service reps.
I had called up on the 20th to register a complaint about my fridge and called again on the 21st to follow-up since on talking to the rep on the 20th, I found him to have a very laid-back attitude.I was asked to speak with the service centre and when I posed my grievance, there was a Mr.Mukesh Upadhyay who started to yell at me.I even told him that he needed a crash-course customer relations.When I asked him to hand over the phone to some other service rep, he banged the phone on me.I then called the call centre and made a complaint which was again taken very lightly.I was finally put onto the manager Mr Akram who told me that he gets a thousand calls saying that their fridge work is urgent just like i told him.Now tell me sir, isn't that what he's sitting there for?Is he sitting there to solve a customer's problem or is he there to cause the customer a problem!According to me it's the latter.I would like to know if this is the way all your customers are treated.
The service reps are taught to tell the customer how they regret the inconvenience caused to the customer but don't take any steps towards the same.
Even the service rep who visited my home was very abrupt and curt with my maid.He called me to tell me that the compressor of the fridge was spoilt and that I should call the company and ask for a replacement.Now that, according to me, is not MY job to do but HIS!I regret my association with your company and would discourage my friends and family to invest in any of your products.
Anisha Advani
P.S.Please refrain from using any words of apologies if not followed by some concrete steps from your end

Im pleasantly surprised by the prompt reply by one Mr Mahesh Shetty from Whirlpool.He called me this afternoon after my immunerable and futile calls to the call centre and told me that my fridge will be attended to before 7pm tday.I'm glad to say that he has kept his word and the technician is here doing the job as we speak.
Thank you Mr Shetty

Whirphool Refrigerator Deluxe 230ltr — Refrigerator not working

Dear Sir,

I m ishwar kumar. address C-4/1, Yamuna Vihar Delhi-110053.
Refrigerater create cooling problem for one week. Pls provide the services And solve the problem ASAP. and give me SR. number.

Subject:- Regarding necessary action against my freeze.

Dear Sir,
I (Customer ID No. GB/C/0408/10018) is providing the following information regarding your product refrigerator 310 DLX Professional Titanium.

1. I was purchase your product on 24/04/08 by your registered dealer Fair Deal corporation Navyug market Ghaziabad201001.

o But it was observed by me that there is problem in both side wall of the freeze and I registered complain on 17/05/08
o Through the customer request no. GB[protected] I just made complain to Call center of whirlpool of India ltd, Ghaziabad regarding my problem but no action taken by the service man and higher authority and in this contest I meet and talk several time over mobile to the following members
o (Mr. S.K. Singh Mo no. [protected]
o Mr. Braj Mohan Mo. No. [protected], [protected]
o Narandra Sing Mo. No. [protected]
o Monaj Verma Mo. No.[protected]
Then after so many arguments my freeze is changed on 23/06/2008 through the invoice no. [protected].

2. After the replacement of the first the second product having the same problem observed by me and again I made complain through customer code no GB/C/0408/10018 on 09/07/2008 then through the necessary action finally product was replaced on 09/08/2008.

3. Now second replacement ok and it was conformed by the service man now you are not facing any problem with this product But the above said problem was again observed by me Then I registered complain on 26/09/2008 by the complain no. GB-[protected]only service engineer visited to my residence and say like that company engineer will see this matter.

4. My self and family are very busy so we are facing a lot of problem due to this freeze and on 22/ 11/2008 we again made complain through complain no. GB[protected] and finally talk to Mr. Shushil Singh according to him a company engineer will come and observe this case then any action to be considered.

5. Finally as on date no action taken by your company against my freeze so you kindly take necessary action either provide me good product or replace my money other wise I take help through the other medium.

For yours
Ruby Biswas
Mo. No. [protected], [protected].
Anirudha_biswas @ rediffmail. com

I had a problem in FAN issue Mastermind 220 L ref.Engineer visited site they said fan issue and would be 950 and charged 350 for visiting.When got material it shows MRP 504 .I asked eng why price difference.he didn't any answer ...why we are cheeted by whirpool. I called custumer care but know one responded properly...

09.07.2009

The Manager Customer Care
Air Conditioner Dept.
Whirlpool
Udaipur

Sub: Problem in my Split Mastermind Deluxe 1.5 ton A.C.
Ref: Four number air conditioner purchased from your authorized dealer M/s Chandra Landmark, Udaipur.

Dear Sir

At the very out set i am very disappointingly inform you:

• We have bought 4 nos. of above mentioned AC from your authorized dealer (which reference is got from your website) in second fortnight of May 2009. The installation of AC is also got done through them.
• You would appreciate that we have bought the AC only looking to reputation of Whirlpool. Since the starting there was problem in AC and still one of my AC is not working.
• Here I would inform you that looking to HOT Temperature we have bought the AC and invest huge amount for it. And it is useful and necessary for us in this duration else it is not required, if we have to live without AC or have to do some alternative then why we invest such amount I hope you would understand the situation.
• We have regularly informed to your dealer some time he sent the person but no satisfactory outcome had come and no proper cooling were receive and some time water comes inside the room wall. We have again inform him on 10th June 2009 when one of my AC could not start too.
• On our daily follow up he told that "I will send authorize service centre person for rectification of fault" sorry to say but Mr. Ajay Khanna came to my house on 13th June at 15.00 Pm approx and after inspection he told that there is some lack of Gas etc. so I will come on Monday (15th June 2009) to rectify the fault properly; but again after our followup he comes on Tuesday (16th June 2009) and do the some work at my home and assured me that now there is no fault.
• on 17th June 2009 Evening that AC again became non working, we inform the dealer and service centre person but he came on 19th June 2009 (In hot it is the after sale service for newly bought AC?) and after checking he told that there is problem in Compressor hence the same shall be replace and it takes approx 7 days maximum. On subsequent discussion with him, dealer and Mr. Bhupendra of your company, looking to temperature Mr. Bhupendra and dealer assure us the Compressor would replace and reinstall at my home with in 2 to 3 days. We have even SMS to all of them regarding my problem.
• After 3 days when we talk to them they told that with day or two the replacement would done but disappointingly thereafter nothing is happen in this regard on 27th June 2009 I again SMS them and yet to wait for replacement of the compressor.
• Now I hope you would do the needful action for replacement of the same and proper checking of my all AC immediately without further delay. You would appreciate this type of problem in fresh product and bed after sale service would effect your company's reputation in market.
• Further if the same was not replace today than these AC are not useful for us and you have to return back our money because if we can not use the AC in summer than it is meaningless and we have to take further action for the same, please also confirm who will pay (company, dealer, service person) for this delay, problem to us, coloring of walls etc.
We are looking for your prompt action and also hope that you would take action on your dealer, Mr. Ajay and Mr. Bhupendra for their unprofessional attitude and services which gives negative effect on Whirlpool name.

Thanking you

Nitin Bolia
34, Samta Nagar (North)
H. M. Sector - 3
Udaipur – 313001
[protected]

Hello,

I am Avishek Kunwar. I have a Whirlpool mastermind refrigerator. My mobile no registered with Whirlpool is [protected]/[protected].
Last week my refrigerator stopped working. It's been just 15 months I had bought this refrigerator.
I lodged a request at whirlpool customer care. The day after a service engineer/mechanic visited my placed and declared that particular motor has stopped working because of electric fluctuations. His indecent and arrogant behavior was a woeful experience and he disappeared throwing words like "Theek karana hot to bula lena".
Nevetheless, I am more concirned about my product and the company's claim on the product. When I bought that refrigetrator, the dealer conveyed me that stabilizer is not required to run the refrigerator. It has the automatic protection. The same also is mention in bold on my product branding area as "Stabilizer is not required". So how come the refrigerator motor goes burnt because of electric fluctuations.
My refrigerator is still lying in the same condition, and have not received any response from whirlpool after sales service team.

Therefore I request for the clarificatioin on this issue and suggestion to get my product repaired.


Thanks & regards
Avishek Kunwar

Hello,

I am Avishek Kunwar. I have a Whirlpool mastermind refrigerator. My mobile no registered with Whirlpool is [protected]/[protected].
Last week my refrigerator stopped working. It's been just 15 months I had bought this refrigerator.
I lodged a request at whirlpool customer care. The day after a service engineer/mechanic visited my placed and declared that particular motor has stopped working because of electric fluctuations. His indecent and arrogant dehavior was a woeful experience and he disappeared throwing words like "Theek karana hot to bula lena".
Nevertheless, I am more concirned about my product and the company's claim on the product. When I bought that refrigetrator, the dealer conveyed me that "stabilizer is not required to run the refrigerator", it has the automatic protection. The same line is mention in bold on my product branding area also, as "Stabilizer is not required". So how come the refrigerator motor goes burnt because of electric fluctuations (which could be controlled by the inbuilt refrigerator).
My refrigerator is still lying in the same condition, and have not received any response from whirlpool after sales service team.

Therefore I request for the clarificatioin on this issue and suggestion to get my product repaired.


Thanks & regards
Avishek Kunwar

The Manager Customer Care
Refrigeration Dept.
Whirlpool
Pune

I Rhishikesh Wagh bought 265 Ltr. Fusion Single door conventional whirlpool fridge in 2006.
From last 20 days I am facing below severe problems of this fridge :
i) Though cooling is set on minimum, generation of ice in freezer at frequent interval and because of that tripping several times.
Due to this, several time in a day, the water get drain out in tray kept on compressor. Excess water of it gets spell over on floor daily across the room.
ii) Refridg. door hinge on bottom corner is offset from the alignment. So door is not getting properly closed.

I raised service call on 19th Sept09, till date there is no concrete resolution from whirlpool service team.
Their service Engineer ( Mr.Sangram) visited on 21st Sept09 in hurry and in a minute of his observation, he concluded that this is severe problem and he may need to visit again for detail check. On first hand he felt to replace the refridg.door ( Its like advise to cut your leg if your leg has small wound.). he never turned back after.

On 26th Sept.09, I personally visited Whirlpool’s nearest auth.service centre, Phoenix Enterprise ( On Pimpre-Chichwad Rd.). The service-incharge called Sangram to understand his feedback. Sangram suggested to replace the refridg.door. On detail enquiry he further suggested to send some one to check again the cause of problem.
On my request, the service In-charge assured me that he will send expert again in next hour or so to check the fridge.
No one came to my place after that (My flat is hardly 1 km away from this service centre.)
Again I raised a service call on their Pune service number. To which their other service engineer (Mr.K/Gawade from Phoenix Entrp.only ) visited my place after 2 days. After complete check-up, he suggested to replace only the fridgethermostat and assured us that door problem will get resolved by putting washer @ door hinge at the bottom alignment part.
I agreed to it and told him to repair it urgently. Again he also not turned back even after 2 days. So I called him on his given mobile no. To my shock he told me that he went thru’ first report ( Sangram’s report) and he feel now the need of replacement of door along with Thermostat.

I requested him to again check the fridge and give me the final plan of action to resolve my issue.

But neither he nor any service tech. reverted back. Today its already 15 days are over but still the service team is doing trial and error. My basic question to company is :

i) Are your so called service engineers works on trial and error every time.
ii) Are you looking your service arm to really serve your customers or making superfluous profit by cheating them.
iii) Will you called this a quality product or your commitment to deliver poor quality? Is this company aim to delivery such poor quality products which will start giving problems to customers in 2-3 yrs of purchase?
iv) Is their no mechanism in your organization to track the unclosed Customer’s service calls. Are their no reviews (by seniors service experts) o[censored]nclosed service calls?Are their no SLAs on closure of service calls ?
Is it a normal course of action by your service team not to work on customer calls even after 15-20 days of registering it.

Today, I regret on my decision to buy this pathetic product from such unprofessional company. For others, I suggest don’t go for purchase of consumer durables if they are not backed by professional service to support it.

Regards,
Rhishikesh Wagh
M.[protected]

The Manager Customer Care
Refrigeration Dept.
Whirlpool
south india

sir i am arun i purchased 230l fusion single door fridge as date on 07.010.09 george enterprices porur chennai. today itself fridge not installed because of service people not came for demo, several time i make a call to purchased end (george enterprices) still now nobody came for install your service and customer satisfication is not full fill...

The Manager Customer Care
Refrigeration Dept.
Whirlpool
south india

sir i am arun i purchased 230l fusion single door fridge as date on 07.010.09 george enterprices porur chennai. today itself fridge not installed because of service people not came for demo, several time i make a call to purchased end (george enterprices) still now nobody came for install your service and customer satisfication is not full fill... contact no[protected]

Whirlpool is the most pathetic service i have ever seen in my life, they send me a damaged AC 2 months back and they still dont have time to replace it even after calling them more than 100 times...Whirlpool...u suck big time... finally i have decided to launch a complaint in the consume court today... Dont ever by any whirlpool products, you will be in a big loss...

dear sir,
my complain no is AH[protected] of dated 9/8/2010. about unsetisfectory demostation and bulb of our m/w oven is not working after so many reminders on phone. i have force to complain about this writing.
so need full for my complain and chek about your service, we are not setisfied. your services are so reduculas.our m/v oven bulb work only 1st day when we brought it.
we are waiting for your possitive attitude with thanx... conact no([protected])
Dilip Shastri

I have a LG fridge(modelno.-WRNA228620).Unfortuanately its rear wall above the vegitabe wall is swelling.i want my problem to be checked immidiately.Plz send anyone to check it.My address is-LODIPUR FIREBRIGADE CAMPUS QUARTER NO.2 PATNA-800001.THANKU

Sorryyy...! My fridge is of WHIRLPOOL and i termed it as LG.

i need a whirlpool mechanic for my washing machine.no body is willing to listen.i bought a new machine but water is not getting in the inlet pipe.
pl ct me on [protected] urgntly
cyrus

I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]Mumbai). I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

this is th worst machine for washing which came into market.

My washing machine is not working, It is Whirlpool white Magic splash top loaded. I need to service person contact details. My location is Bangalore, Arekere. My number is [protected].

VERY POOR SERVICE AFTER SALES

Extremely poor service. To service my washing machine 3 times, but no one sorted it out. They will come only for inspection and afterwords they dont care about the customer at all. There is absolutely no tracking of complaints and goes in dust bin. Such a stupid service from Whirlpool (they call themselves as MNC)...

Sir,

I bought brand new whirlpool refrigerator of Fusion of 200 L from Thermoking, Central Market, Lajpat Nagar, New Delhi on dated 5 July, 2009 (copy of the bill enclosed).

From the day of delivery, I found it manufacturing defect. The drops of ice water continuously falling inside the refrigerator and also leakage from the back side of the refrigerator. When I kept a corrugated sweet box in the fridge it has completely soaked the water and all the sweet have become destroy. I complained two times to Show Room (Thermoking) as well as whirlpool Service Centre (Ph.No.[protected] with Complaint no. DL [protected] and DL [protected].

After a day whirlpool engineer (Ramesh [protected]) visited to my place and he himself observed and told that air is passing in the refrigerator. He had stuck electrical tape on the back side from where it is leakage but problems is remained same. I again informed the Service Centre and again they sent an engineer named Mohd. Abbas Ali (Ph No. [protected]). He also checked but unable to rectify the problem. I request him to replace the same so he told me that he would inform to the Company. I was waiting for response from Whirlpool but in vein. I again contacted to Service Centre and requested them for replacement but this time they again sent an engineer named Shankar ph. No.[protected] on 26.7.2009 but he was also unable to rectify and promised for reporting to the Cell of Quality Centre but no action has been taken so far. I contacted to the Service Centre repeatedly and another engineer named Zulfiqar visited my place and said that he would inform for placement. But no response has been received from whirlpool so I contacted to Mr. Zulfiqar asked him for forwarding the report so his has told me that the report has been forwarded to the Quality Centre. I am continuously calling to whirlpool Service Center and on 3rd August. Then I telephoned the Service Centre where a lady named Ms. Minakshi had spoken who has already aware of the defective fridge but she said that no report for the replacement of the refrigerator has been traced in her record so she can't do anything only informed the supervisor and he will contact to me. But no telephone call has been received from that side. On the next day evening I again telephonically contacted the Service Centre and a receptionist received she again promised to contact me to a supervisor. After two hours on the same day a supervisor named Sanjay had a telephonically talk and told that give him two days for delivery of new one. But no reply from the supervisor has been received till date (i.e. 10.08.2009). on 11th August at 4:40, I contacted Mr. Kapil Kothari (Mob.: [protected]) and he said that he would contact me after checking the record and the same day an engineer named (Sumeet or Sameer) visited and he said that if we report that the fridge is defective then some amount will be deducted from our salary because it is the responsibility of the quality control cell to check the items properly before sending any item into market.




I had again telephonically contacted to Service Centre and this time Engineer Mohd. Abbas Ali visited my palace. After re-checking the fridge he had a telephonically discussed with Supervisor Mr. Sanjay for the replacement and then asked me photocopy of the fridge bill. After handing over the copy of the bill I asked him when would we contact you or service Center for this purpose. His reply is that you need not contact and we should do everything for replacement and a new fridge will be delivered soon. We were waiting for 4 days but no action has been taken. On 18.08.2009 I again telephonically contacted Service Centre and that side a lady pick up the phone and gave me another complaint number ([protected]) and after one hour an engineer named Kamlesh also visited and check the fridge and admit that there is a moisture problems and he will report the service centre. When the engineers visited our place and we told reporting this defective fridge for replacement so their face become changed it seems that they are frightened to report that the piece is defective or any threaten such as amount deduction from their salary has been given to them .


It is, therefore, requested to please to look into the matter and instruct the concerned cell of your company to replace it as early as possible.

Thanking you,
Yours faithfully,


(Suhail Ahmad)
I-17/A, Thokar No. 4,
Gali Muqqaddas Girls’s School,
Abul Fazal Enclave Pt- I,
Jamia Nagar,
Okhla,
New Delhi - 110025

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

Dear Sir,
I am using Whirlpool Washing Machine Model : 9111 (S60Buzz) with the Serial No.INB[protected]. For last 2 months it is not working properly. I need a whirlpool mechanic for my washing machine. Please depute the technician. The Drain and Fill Button is not functioning. I tried to contact the service centres. But the telephone numbers, which previously given through a printed list are not working. I already log a complaint by making a phone call to[protected] on 3rd Ocotber, 2009. But i didn't able to get any response from your side. Pls. try to engage the service engineer to rectify the defect as early as possible. My name is Mahaboob Basha. My contact Number is [protected] or [protected]. Jammalamadugu of Kadapa District, Andhra Pradesh.

dear sir,
i need to lodge complain against my whirlpool washing machine model no.9111. it's drain pipe is continiously leaking while wasing also...i hav checked all the knobs and switches etc...a fast servicing is expected fron ur side.
shashi
[protected]
varanasi, up

NEW WHIRLPOOL WASING MACHINE SPINNER NOT WORKING

I HAVE PURCHASED A NEW WHIRLPOOL WASHING MACHINE 3 DAYS BEFORE. THE SPINNER IS NOT WORKING PROPERLY AND THE SOUND IS ABNORMAL, VERY HIGH HARIHAR TRIPATHY MOBILE-[protected] [protected]@yahoo.com

I have a SBI Credit card which is I have never use In spite of this their representative has given me a Super Suraksha Policy on discussion over phone for Rs.100, 000/- with a premium of Rs.2613.00.

As, I had paid the entire premium in two Installments, after discussion with their executive over phone

Now their total Bill comes, as on date 10.05.2008 is Rs.7468.10 Which is totally wrong

I have many time complaint through e-mail but they says that you have to paid above mentioned amount .

Brief given facts only point out that you are aggrieved and there is deficiency of good and services and hence, it is difficult to advice properly. However, generally speaking, presuming you have lodged complaint and you were not attended adequately to your satisfaction and that 6 ACs still at malfunctioning stage, you may seek legal recourse. To start with, send legal notice thru your lawyer for deficiency of goods & services. Then course will follow.

I have purcahsed a fully automatic Whirlpool washing machine on 19.12.2008 till date Technicians have not come for the Demo.

My cal lno is 27664. Request you to please send your technicians at the earliest as it has crossed already 5 days

Regards,
Mohamed Ishaque Sheriff
N.no 122, Old No.17/2 Seeyalam St Ist Lane
Villivakkam,
Chennai 600 049
Mobile:[protected]

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Yesterday dt. 25/5/2008 I purchase Whirlpool Washing Machine White Magic Splash from Aarifi & Co Pvt Ltd, Opp.TSR Complex, Station Road, Visakhapatnam, Andhra Pradesh - 5300160.
Yesterday dt. 25/5/2008 Aarifi & Co Pvt Ltd delivered me seal pack said washing machine.
Can You sent today your technitian for Demo and Intall said washing machine becz today
Please Reply as early as possible.

Please Sent your Technitian my home Today
Thanking you sir

Regards,
B.Nagaraju,
D.No - 11-206,
Ramakrishna Nagar,
Gopalapatnam,
Visakhapatnam,
AP-530016

fully automatice demo camplent

model 450 dlx pr0f carbon 5s
cost31000 aprox
dop14-09-09
friz malfuctioning reported on toll free no on 14-08-13
told that sensor, pcb is to be replaced
still waiting for the service person to come and change parts
highly dissatisfied with the response recd from whirlpool
feel bad

Whirlpool India — fridge with manufacturing defect

I purchased a 310 litre deluxe iceberg Whirpool refrigerator from Hypercity, Mumbai on 13-apr -2008.

- The installation engineer (upon delivery on 19-apr-2008), who opened the packaging found the ice tray broken and the insides covered with dirt.

- On our protests on replacing the defective piece, the technician left without completing installation formalities (leveling the fridge, demo etc), promising to return with a replacement the next day.

- After repeated enquires over the last 6 days, which included specific timelines given by the service centre for technician visit that were dishonored, the Whirlpool service centre informed us today that the spare part is not available.

- Whirlpool and its customer service cell have caused me and my family great mental anguish (which includes calling up during office hours for service and not turning up). The service quality has been dismally poor and caused immense stress to my family.

- We have been delivered a defective piece and would like the refrigerator to be replaced. I request you to kindly look into this matter at the earliest.

My refrigerator has not been repaired by the service engineer Vishal Sonar on one pretext or another. Today I contacted him and he says the parts are not available. Earlier he said that he was in a training programme and could not attend the complaint. Even earlier he said that the Model Number is not recognisable. Earlier than that he said I supplied him a funny Model Number.
He is intelligent thats why the Company is paying him to avoid the trouble of attending to the complaints. Shall I buy another Whirlpool product? Shall I tell my friends how the Whirlpool treats its customers? Obvious.

Can I get Whirlpool Kolkata Sercice Center / helpline number ?
Thanks.

My whirlpool refrigerator model mastermind elitte delux gathering huge ice causing problem. how can i contact service centre as given nos. not working.

I purchased a whirlpool refrigerator professional 32 elite from great eastern electronics in uttarpara branch on 13th december.Firstly there was a wheel missing in the bottom of the refrigerator.The serviceman told me that he will replace that within one day.But still now he don't come to replace the wheel.I also see there were several racks such as cane racks, egg racks, a racks in the freezer portion are missing.I request the customer service of whirlpool that they should take proper action as soon as possible against the konnagar customer care or i will go to consumer court for complaints against you.

whirlpool/refrigerator — Manufacturing Defect

I had purchased a refrigerator on 24th Aug'08 (Whirlpool Ref 340DLX Professional Titanium).

The said refrigerator had problem of water deposit in the lower component since beginning and the company service representative had been visiting regularly.

A month back a service person had put black tapes in the freezer component to stop water flow as if I had purchased a second hand defective piece. Later a service man came and told that the piece has manufacturing defect and he will have to rectify the same after opening the back of the freezer.

The company has supplied a defective piece and does not bother to replace the same. I had been calling the service center and have not received a positive response.

I have been under mental torture and harassment by the company .

bought a Whirlpool refrigerator of model 310l Iceberg on month of May 2009 from a well known dealer in Jamshedpur (Jharkhand). Next day after Installation I find that foods inside the fridge not getting cold enough as it should be and the entire body heating to much.
I informed the our saler and explained this defect. After That no service person come for inspection the refrigerator.
I am in problem, can you help me ?

freidge — taken my fridge

My refrigetor was taken for repair by electrolex staff on 20/5/2009 and today is 28/6/2009 no response from them. I doubt some mischief and foulplay.

Job no. DEL[protected] dated 20/5/2009

professional 32Elite refrigerator — fridge not working.

Sir/Madam,

We purchased 310Elite model on 29th August '08, right from the beginning we were facing problems with the cooling- none of the vegetables or fruits kept in the special compartments used to remain fresh.
A complaint was registered and the service men came and stuffed some cardboard pieces between the freezer door beading, saying that this would solve the problem but to no avail.
Finally, by the first week of May '09 the freezer door gave way, complaint was filed again.But this time we had to wait for weeks for a service man to come and see the problem, they said the freezer door just needed to be changed.Even this simple suggestion took weeks and numerous phone calls to get through.
But since the company has stopped production of this model and hence no spares available, they finally agreed to replace it with a new fridge.

This took another three weeks to happen. So finally on 25th of June '09, they delivered Professional 32Elite Model.The fridge worked well for 3weeks but on 20th July '09 suddenly its cooling stopped and all the things in the freezer compartment got spoiled.All the display lights and LED was working but NO COOLING.

A complaint was registered immediately but luckily this time they were quick to respond.
Before the service men came the fridge started working as usual and so they couldnot find out what the problem is.The same evening again the fridge went dead but started working the next moring i.e 24th.
But since the afternoon it stopped working completely and is dead till now though the lights are still functioning all this while.The problem was reported again and the service people said they required a module to rectify the problem, which will take atleast three days.

And so we are left in cold with a dead fridge for the next few days... or weeks... or months...

We had opted for your company simply because we thought you were the best and had faith in your products.But what happened and is still happening is absurd and unacceptable.So out of this disappointment, the only way out is to wait for your quick reponse or else we would be forced to take matters into our hands and to think about the legal options.


Thanking you,

Dr.Biju Pothen
Mavelikara, Kerala.

Mob : [protected]
Home :[protected]
Office:[protected].
Email Addresses : beena.[protected]@gmail.com ; [protected]@gmail.com

Whirlpool — Post-purchase Service for Refrigerator 310L ELITE

i am an dissatisified owner of whirlpool refregirator 310L ELITE
...I don't know whether the problem lies with whirlpool or Kevin serivces - your authorized service agents who seem to be inadequately trained i am sorry to say that i am dissatisified with your service ... the story goes like this...
1) We bought refrigerator replacing my good old godrej refregirator which hardly gave me any problems ( still being used by one of my relatives as a back-up option) on 04th Jan 2008 ...

2) Was happy with the refregirator for an year aand half... two months back there was a problem with my refg. the problem was that the led lights of "6th sense, eco, Alarm Reset" were blinking continuously.

3) So i called up the dealer(Tirumala Musci Centre) from whom i bought the refg. came and inspected and tried to rectify the problem and he couldn't do it ... so he advised us to call whirpool cust. care

4) The representative from kevin services came and he replaced some parts like sensor etc and left saying that it would rectify the problem but the problem persisted

5) After contacting whirpool again another representative came and changes the PCB board which controls sensor and toher logics(as told by the service technician)... he waited for half hour and left as the problem seemed to be rectified... and the problem reappeard on the same day and i called the customer care centre and asked them to rectify asap and i do not have response until now...

6) I called up the cust. care centre again and tried to escalate the problem today ...

Can anyone please guide me to the right person to escalate this matter...

Can upload proofs if required..

dear sir
I also have worst experience with the quality of service.the technicians have filled the gas, replaced the compressor and still the fridge doesnot cool.Their work quality is so poor the gas escapes within three months, causing lots of hardship to the consumers and they donot under stand how important fridge is in hot Chennai.I feel that they donot value the costomers or they are not capable of handling the work.

may God save the consumers

Dear Sir(s)

I am very much aggrieved after purchasing a Whirlpool Refrigerator from M/s Ashoka Trading Co., Sector 16, Faridabad Vide Bill No. 2754 dated 14.08.2009. Model No. is 250 Classic Plus 706641. I have observed the following problems in my Whirlpool Refrigerator :-

1. All of a sudden, the refrigerator is switched off in running condition and hence cooling is stopped without our knowlege. Consequently, off and on our costly food items are destroyed line milk, paneer, sweets.
2. One of the base wheels is broken.

For this defect, I lodged complaint immediately to Whirlpool Call/Service Centre to Miss Pooja and received Complaint No. HR[protected] and 16 on 23.09.2009 when my refrigerator began defective. But the concerned persons of Whirlpool are not at all bothered for its repair properly. One of the person, Mr. Kamal Jeet Singh, Sr. Engineer from Whirlpool posted at Delhi attended twice for its repair but of no invain. First time he could not detect the fault and on his second visit, he replaced a part but the position is still as it is.

I am now fed up, my refrigerator may please be replaced with another new one otherwise I am making my mood to go to the Consumer Court very shortly. Neither the behaviour of the persons of M/s Ashoka Trading nor the service of Whirlpool concerned person is satisfactory. I have no trust now in this refrigerator. Day-by-day lot of my costly food items have spoiled. For this, Whirlpool is fully responsible for such mental harrasment to us.

Ajeet Gupta/ Mrs. Sarita Gupta
H.No. 811, Sector 18, Housing Board Colony, Faridabad
Mobile [protected], [protected]
[protected]@yahoo.co.in

Refrigerator Whirlpool — LEVELLING PROBLEM

We bought a whirlpool fridge double door and after buying we observed that it has got levelling problem.after some persuasion and regular complaints the technician came and said that this problem cannot be resolved and we need to change the fridge.he will fill the formality forms and will get back to us soon.but the technician never turned backnor any complaints forms were filled.again by regular complaints technician came took the photographs and asked us to visit us the zonal office or service center and contact the zonal head.we went and contacted the zonal head and he assured us that problem will be resolved within two or three working days.but nobody turned up yet.till now the problem has not been resolved.

Whirlpool Refrigerator — manufacturing defect

I have brought a refrigerator from shri ram electronics [ authorized dealer of whirlpool electronics products] on 04-April-2010. but after delivery of product , I saw inside the refrigerator there are having some cracks in ice cube container & thermo-sate bucket.
Then I did inform to product dealer and company also. But they didn't take any action and still they haven't replaced. And whenever i call to whirpool customer care , they always make excuses.
So, I am requested to you, please help me.

Amresh Gupta
[protected]
7/30, Jyoti Apartment, F-2, Sector -2 , Rajender Nagar, Shahibabad, (Gaziabad )

they are bloody thugs they only agree to repair the piece but not replace it so, why should any person purchase the product from such a company i had also purchase a refrigerator "whirpool" mastermind professional 370lt double door and it gave me the same problem no proper cooling and water leakage from the back so i m asking the govt. of india help me out with this problem that i am facing i had made complain regarding this 4 times but there is no solution to this !! so please help me out today is 9 august and today i have registered the 4th complain so please help me out if any confirmation required than my latest complaint no. is DL[protected]
PLEASE TAKE ANY ACTIONS AGAINST IT !! AS I AM REQUESTING THE GOVT. OF INDIA DELEBRATELY PLEASE DO SOMEHING REGARDING WHIRPOOL !!! THEY ARE THUGS

from
jagpreet singh ([protected])

Whirlpool Refrigerator — Manufacturing defect in refrigerator

Hi,

I am writing this mail after facing lot of hassle from your product what I we have purchased 1.5 years back,
We purchased refrigerator -450litre Deluxe, Titanium Model-INEO91600521, within 6month of purchasing water started leaking in the fridge, After complaining this to your survive centre they made some shabby job and it again started leaking within 1 month of the service , in last 1.5 years we have faced 4~5 times the same problem, I don’t know why you people sell defective fridge to innocent customer, Now your service people are telling me that this defect can’t be rectified so its better to replace the fridge with 15% cost to be given by me, Why should I pay for something for which I have nothing to do, It’s a manufacturing defect and needs to be replaced as repair is not working….
I don’t understand why this kind of customer care is done, If my problem is not resolved urgently I will take this up with consumer court,
Below are the details

Last complaint No-DL[protected]

Date of purchase- 30/6/2009
Place of purchase- New Barco Electricals,
Sector-6, Dwarka,
New Delhi-75
Subhabrata Banerjee
Mobile: +91 [protected]
subhabrata.[protected]@honeywell.com

Whirlpool Refrigerator — MANUFACTURING DEFECT

IHAD PURCHASED AREFRIGERATOR (MODEL NO-FF2659) FOM WHIRLPOOL ON 29/04/2011 THRU THEIR DEALER KHOSLA ELECTRONICS AT BT ROAD . DUE TO UNEVEN COOLING INSIDE THE REFRIGERATOR THERE WAS A ICE DEPOSITATION OVER THE VEGETABLE TRAY &AFTER SEVERAL COMPLAINTS THE WHIRLPOOL CHANGE THE THERMOSTAT CONTROL SWITCH . BUT THE PROBLEM WAS NOT RECTIFIED. AGAIN IMADE ACOMPLAIN ON THEIR TOLL FREE NO[protected] ON 12/09//2011 VIDE COMPLAIN NO-KL[protected]. &PRVIOUS TO THESE IMADE COMPLAIN KL-05100, KL[protected],KL[protected],KL[protected]. IAM FED UP WITH THE WHIRLPOOL REFRIGERATOR &REQUEST TO MY ALL INDIAN FREINDS NOT TO BUY ANY PRODUCT FROM WHIRLPOOL.

Whirlpool — Manufacturing defect

Dear Sir,

I had buy refrigerator Model REF 300L PRTN LDX WN on 14/06/2010 from Coroma 12/7 Mathura road Faridabad with extended warrnaty. In Feb 2012 found that outside door biding is breaking wihtout any reason I had make complain to Whirlpool customer care in Feb Req no HR 021200 but problem not resolve after that i had make so many complains as given below but problem is not resvolve till that. I want say that whirlpool has very very wrost services.

Compalin no HR 021200 in Feb 2012
Compalin no HR[protected] on 11th June 2012
Complain no HR[protected] on 19th June 2012
Complain no HR [protected] on 26th June 2012

For last four five months in spite of my several complain ( as given above) no action has been taken. It is really surprising that such reputed Company has turned deaf ear to my complaints.

I am quite hopeful that you will take a prompt action and oblige.

Best Regards
Abhimanyu
[protected]

I dont get any service for my whirlpool ac model number WAGB151G21. & wHEN WE SWITCH ON AC it throw the thermocol peaces

hallo sir
I m complainting regarding my ac is not working from last five days, which I purchased from the M/s Rimpy Radios jalandhar
but still today i would not received any feedback from ur service center.
when I call they simply said that the boy will be come before 8:pm today, this thing they tell from last friday.
kindly take a satisfactory step against my complaint
my complaint number is CH[protected]
with regards,

mukesh gupta

I purchased Wirlpool washing machine on 18.07.2007. After two years warranty, I came across a problem in my washing mahine. As per the srvice agent advice, I agreed for a two years Annual Maintenance Contract by paying Rs. 2800 and he gave me the bill. S.S.AIR FRIDGE & ELECTRONICS, kANCHIPURAM dated 26.06.09. All of a sudden they told that they are cancelling my AMC and asked me to take back tha money. I did not agree as my washing machine was under repair and after seeing the problem he refused to take the AMC. He is playing with me and did a fraud business. So many complaints were given and nothing happened. Henceforth do not go for AMC as they are fooling us and doing fraud.

whirlpool india/air conditioner — MENTIONED BELOW

THIS IS TO BRING TO THE KIND NOTICE OF M/S WHIRLPOOL INDIA,I HAD PURCHASED A WINDOW AIRCONDITIONER IN THE MONTH OF 30/05/2007 VIDE BILL NO.307 FROM M/S KANWAL ELECTRONICS,A.T.I. ROAD,LUDHIANA.THE AMPERES TO BE CONSUMED BY THE AC AS PROVIDED BY THE COMPANY WAS 8.9 AMPERES OF ELECTRICITY,BUT ON USING THE SAID PRODUCT THE AMPERE UTILISATION CAME OUT TO BE 14.THE SAME COMPLAINT WAS LODGED BEFORE VIDE COMPLAINT NUMBER CH[protected] DTD10/06/2007 TO MR.RAVINDER AND CH[protected] DTD.14/6/2007 TO MR.PUNEET SINGH AND CH[protected] DTD02/11/2007 TO MISS MEGHA.NO ACTION HAS BEEN TAKEN YET BY THE OFFICIALS DESPITE OF ALL SUCH COMPLAINTS.PLEASE HELP ME IN THIS REGARD AS THE DELAY HAS BEEN BEYOND MY PATIENCE TO RESIST.THANKING YOU
SANJAY SOOD
C/O SANJAY INTERNATIONAL
MILLERGANJ,SEWAKPURA
LUDHIANA.
[protected]
[protected]

Whirlpool — Pathetic performane

Dear Sir,
This is Ullas staying in Trivandrum.
I am writing this letter to express my dissatisfaction and disappointment after buying a whirlpool product last year on 26/12/2007 from a showroom in Trivandrum..
I bought a whirlpool Microwave oven on 26/12/2007 . I stared using it according to the information given by company representatives as well as the company specifications.
The oven went totally out of order 5 times till date all these time. I have given the company service centre. I was totally annoyed by the performance of the product.
Today I am in a state of mind that I should not use any whirlpool product in my life as well as I will not recommend any of my friends to use this product even I am in a state of mind that I should go for any further action.
I thought its my duty to make this Scenario into notice of concerned people before coming into conclusion. This is my last ray of hope before I blast out of control.
So please take my complaint seriously.

Truly
Ullas

i am also planning to purchase whirlpool 1.5 ton split ac, but after knowing this type of problem particular model having a have rethink about it. i want to know what steps whirlpool company has take after this.

whirlpool 1 TR Split ac — Pathetic Performance and bad customer service

I had purchased a 1 TR split ac in Pune from ANTARTICA- Shop No.54, Parmar Nagar, Fatima Nagar, Pune-411013.[protected] Invoice/Service Report No. 4152 on 31/10/2007.
Mr. Lawrence had installed the ac and exchanged the remote control which stopped working within a couple of days time from purchase of the ac. Since installation till today, no one has come or contacted for any servicing inspite of our requests.
The performance of the ac has been pathetic with very ineffecient cooling effect. Finally, today we got a chance to speak with Mr.Fahim from Antartice and reported the issue once again.
Now, they are saying that the warranty period is over and Mr.Lawrence is no more working with them.
We also got to know that ANTARTICA is not an authorised dealer in Whirlpool products????????

However, would like to know that WHirlpool being such a reputed and esteemed brand which is globally recognised, is this the customer service provided to the consumers??
You are requested to kindly intervene and investigate in the above matter by getting in touch with ANTARTICA and request to get back to us.
Awaiting your response.

dear sir,
i purchaged one 1.5 ton window whirlpool ac from similiguda.i an staying at damanjodi, koraput orissa.my ac is not cooling.plz let me know where to cintcat to get the service done.my cell no [protected].plz do advice.

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

whirlpool A.C. 1.5TON WindowDLX — Poor after sales service

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

To

M/S whirlpool India

Subject: No service is given to me even after promissing me for 4 free services.

we purchased a 1.5 ton window dlx ac from maya sales, 5-6-7 flamingo market on 14/05/09, hisar . the refrences of ac are given as:

make: whirlpool
model : window dlx, 1.5 ton
sr. no.[protected]


observation and conplaint:

i observed that A/c was consuming more light and sounding much . even it was giving less cooling. i complaint at the maya sales regarding the ac .when i purchased the A/C, maya sales promised me that they will provide me 4 free service in 1st year and i have been there 5 times regarding my problem and they only said we will come and no service was given to me.
this is very shameful for maya sales and even for whirlpool that they only sale the product and dont care about costmeres.

hope i will get response soon from whirlpool regarding my problem or i have to throw the ac in waste things and i am never gonna suggest anyone for whirlpool A/C.

Yours Truly

Manoj Kumar,
V.P.O. Manglai ( Mohobat)
Near Shanti Niketan Vidyapeet,
Hisar, Haryana.
Ph. +91-[protected]
and +91-[protected]

whirlpool air conditioners — poor customer response

Sir,

I am writing this complaint to bring light on the poor customer response from whirlpool India ltd. I've lodged a complaint regarding my air-conditioner on the 12th of march 2010, the agent has already taken the photocopy of the bill on the 14th of march, but no action has been taken since then and is causing a great amount of inconvenience. We've called the customer care regularly and the only response we get is that they will send a person to repair it. After urging them to repair it as soon as possible, now they've come up with a new excuse that they don't have the required compressor for repairing the A/C. its 29th of april today and 1 and half months have passed but still the sir conditioner is non functional.

I'd like to request you to see into the matter and take the strictest measures possible, my complaint number is lko[protected]. Your help would be highly appreciated.

thanking you,
Preshit Jaiswal
mob:- [protected]

I lodged a complaint vide complaint no DL [protected] at the Whirlpool customer care number on 29th for the airconditioner and the engineer visited us the same day and said that the fan motor needed to be changed. We have an AMC and the company is to replace the old one with the new one. The engineer told us that he'd call us on 30th at 10am to tell his time of visit with the fan motor the same day. No calls came and we called him the next day to learn that he's on leave and advised us to get in touch with the customer care centre. Since then, we have been calling the customer care centres everyday and the executives on the line are saying that the engineer will visit the same day/ Today, when I called the engineer, he informed me that the parts were not available at the service centre and that's the reason the engineer could not visit earlier. He also informed that the spare parts have come and that the engineer will visit us by 1pm today. It is now 5.30pm and there is neither any call from the engineer not any one has visited us.

We wonder how many more days we have to wait to get the airconditioner to the running condition. Why the complaints are not attended to urgently.

This is to request this forum to take up the matter with the right authority and get the issue resolved.

Mamata Dash
New Delhi

whirlpool/1.5 T window AC — No service within warranty period

Purchased the AC on 12/07/2010 from a recognized whirlpool noida dealer ACE Technomark Noida . Now the AC is not working properly. Lodged complaint on 03/05/2011( Complain no GB[protected] ) through companies complaint registration system ( Noida tel no 6000855 ). Till date the problem not solved and none from Whirlpool service center visited to check the AC. Sent several e mails to different registered Whirlpool offices located at Delhi and Gurgaon but the company do not have the courtesy to acknowledge or reply the mails.

Whirlpool India Mastermind Window 1.5 TON ac — Poor Service and Quality

Dear Sir,

I have been going through lot of harassment and experiencing poor quality of service from Whirlpool Service Centre AM COOL Engineers.
I had got gas filled up in May after lot of hue and cry as there was shortage at that point of time.
Within 2 months I have experienced another leakage and now they say I have to pay 2150/ approx. I am helpless and they even suggest that I should take AMC of 2000 to protect myself from such expenses.

Poor service and fleecing customers has become an habit of companies like Whirlpool.

I AM COMPLETE AGREE WITH MANOJ KUMAR THE MAYA SALE DEALER ONLY PROMISE BUT NEVER COMPLETE IT I THINK THE COMPANY SHOULD TAKE A STRICT ACTION AGAINST HIM

refrigrator 450 ltr

not cooling

to change the refrigerator

Sir. I have purchase 165 lit frige from dombivli Door of that frige is collaps du to rust Now doors are seprated

Hi,

I purchased Whirlpool 6th sense-Sensation-Elite Model(Front Loading Machine) on June 26th 2008.I would like to share my experience regarding Whirlpool service.On the first demo of the machine we found that the door lock LED was not glowing after 15 min of starting the machine.I told about that problem to the service man.By calling him on phone for 15 days, he told us that we want to change the entire panel board.He took upto 1 month to change the panel.After that change, the problem was not vanished.Then i called to the senior service man and informed about the worst service and the problem.Then he came for a solution to repalce the machine, It took 2 months from the date of purchase to replace it.After that struggle, we used the machine for just one month, again we got another major problem-Outlet water leakage in the machine.I had lodged a complaint with their customer care about water leakage (Outlet water was leaking outside of the machine). 25days and still no being has attended the call or bothered to inform. I have till date followed it upto 25-30 times with the customer care centre(this is the only face they have for service, no local service centre contact details are available anywhere). The customer care executives promptly utter what has been taught to them and add another counter to the already registed call. They commit that some of their "SENIORS" will communicate back but that commitment is never fulfilled. I can name few of the customer care executives and their seniors but it will be of no use as it is not their fault. They are victims of a bigger corporate policies and strategies.Still i didn't get the good reply from the service man.


My strong suggestion is dont go for any Whirlpool products.

Whirlpool Washing Machine — Leakage of water

Dear Sir/Madam,

When I am putting water in wash tub 25% of water is flowing in spinner tub instead of wash tub & when i am putting water in spinner tub the same ratio of water is flowing in wash tub & the Washing Machine is in warranty period.

Lots of complaint i have given but still i did not get any type of result (Two times) engineer of company has come to see it but there is no changes in above cited complain.

So please do the needful

Thanking you.

JAMILA N. SIDDIQUI

I have given a complaint to the Chennai WHIRLPOOL Service Centre for water leakage of washing machine. The technician who has attended the machine has damaged it!!!!!! instead of solving the leakage problem. The service of WHIRLPOOL washing machine at Chennai is not proper. Also with in two years the WHITE MAGIC washing machine starts leaking....

whirlpool/whirlpool elite — water leakage

i bought whirlpool refrigertor in 2006 n from last two years, i have been facing the problem of water leakage from the deodrizer of the fridge.. n the service providers are not well trained to overcome this problem.. more than 4 times i have registerd the complaints but i havnt got any satisfactory results ...i still face the same problem . according to me one should never purchase the whirlpool product in order to save their hard earned money ........ itz a big wastage to buy whirlpool product,,
the company doesnt provide the products upto the mark...!!!
the services providers are not technicallly skilled
moreover the customer dealing is worst.
no respect for consumers ....

i strongly agree ..
their customer dealing is worrrrssssst..

Whirlpool — poor response of complaint

We have bought a 310L maxigerator new dark grey 3s and its product code is 11086. Several times we have repaired it as it want some thing or other after every few months.We have complaint against it a few times earlier also ,but no serious reply uptill.Even now the body of the refrigerator is also deteriorating .

Dealer details :
Address - c/0 ADARSH MARKETING ,PLOT #69,SEC - 25 ,FARIDABAD.
Kindly response this email at the earliest as customer satisfaction is your aim.Hope for an early reply.

Whirlpool AC — leaking water in indoor unit

I bought Whirlpool 1.5 ton 2 star AC a month ago from Adeswar showroom, Karkhana, Secunderabad. water is leaking from the indoor unit heavily. I complained to thecompany and the service engineer came but there was no use. indoor unit is leaking water