[Resolved] Whirlpool Refrigerator — Manufacturing Defects
I bought a Whirlpool refrigerator of model 310l Iceberg on 30.12.07 from a well known dealer in south Kolkata. Within few days after Installation I find that foods inside the fridge not getting cold enough as it should be. For few weeks it was neglected because due to cold climatic condition during winter.
From end February 2008 the situation became worst day by day, the fridge is not getting cold. Immediately I informed the service center and explained this defect. The service person came and inspected the refrigerator and said that there is some problem/jam in the cooling compressor pipe. The Refrigerator has to be taken to their service centre because it cannot be repaired in my residence and it would take two to three days to get it repaired. I asked them for a replacement because it is a new refrigerator, about 3 months old and why should I get my new refrigerator repaired?. The service person said that Replacement is not their Company's policy, they can repair it cannot replace it. However I agreed and asked them for a substitute as I need to store baby food, milk for my baby, medicine for my mother etc... The Company denied my request and promised that they will return my refrigerator within two days. I agree with them because I find there is no need to keep a refrigerator which is not functioning. I called the service centre and requested them to take my refrigerator for repair. Today is May 14, 2008 still the service centre has not taken my refrigerator nor they contacted me. I am in problem, can you help me ?
Complaint marked as Resolved Aug 14, 2020