[Resolved]  Whirlpool Washing Machine — Washing Machine not working properly

Whirlpool/Washing Machine — Non-receipt of washing machine (Sensation Elite 6.5Kg)

I am compelled to lodge a complaint against your poor customer service regarding non-receipt of washing machine (Sensation Elite 6.5Kg under exchange offer with existing AWM310 model) from your side after payment the exchange value. Last three/four months my family is severely suffering without machine, the u/s not getting any co-operation from your side. Mr. S. Mazumder of Kolkata office handles the case, till date the u/s not getting any help. Few days before he agreed to supply the machine on 24.12.2007, but he did not. Today, after query he responds that the good machine is not readily available, he took 7-10 days more to supply the machine. Please ask the Kolkata office to take it as urgent and arrange to send the machine within this week.

With regards,

Sadhan Chandra Das,
Sejuti, A-402, Santiban,
7, Uma Kanta Sen Lane, Kolkata-700030.
E-mail address [protected]@gmail.com
[protected](M).[protected](R).

Whirl Washing Machine (Sensational elite) — Machine is not working for past two months

i bought a Whirlpool wahsing machine (Sensation Elite - front lOaded) in pondicherry vasanth & co in 16th April 2007.Two months back my machine was not working. I logged the complient in the service centre(pondicherry). complient number is 16270. one of the service engineer(Mr.Mani) came and check the fault and he doubted that there was a problem some board. And he asked me to bring the machine to service centre by our own cost. Then i phoned to service centre and told the machine is still in warrenty period and why your are not take responsible for rectify the machine. then next day he came and removed the board from the machine and took it for repair. after a week i phoned and enquire about the fault. He said the board was not yet ready because parts are not available. Then i contacted one of the employee who is working in Thirubuvanai Whrilpool unit, Pondicherry and told my problem. He arranged one company employee to lookafter the fault. He identified Heater coils also go out, pend in the drum, etc. And he removed the heater coil and took it for service. By this way, two months is over. Last saturday i called the Service centre(pondicherry) and asked about the repair of the machine. One of the service engineer(Mr.Mani) and his supervisor said that the authority of servicing machine is taken by the Company (pondicherry unit) and said that they are not responsible for that. The way they repled, is very much hurted me. Till now my machine is not rectified.

I donot know why the service engineer people responding like this. If Whirlpool have a Brand vaule then 22days are too much for arrangement of any parts. Moreover the production unit is located in my home down itself(Pondicherry). For this case they are taking 2 months for identifying and repairing the parts, I am just wounder what about the people in the other parts of the india.

From this above, the whirlpool or service centre are not interested to continue the after sales service, so that company is harassing the customer.

I hope that you will look into this issue in another two days and rectify my problem.


Regards
Sundaramoorthy.

Whirlpool Washing Machine — Not Working Properly

Dear Sir,

I have purchased Whirlphool Washing Machine Model No F65 from Spencer hydeper MArket, Mursheedbad on 28/03/07. the machine is under warranty for 2 year and we are compalining to company from 14/05/08 complaint no. HD[protected], again complaint HD[protected] dated 07/06/08 as it was a manufacturing problem and company has not fitted balance weight in machine and it was vibreting like anything from the day first. there technician Mr. Srinivas visted my place 07/07/08 to attend complain dated 14/05/08 after almost 75 days and said that we are fitting the weight balance as it was missing and not fitted by the company. Mr. Srinivas Cell No. [protected]. due to delay is responce from company to attend the complaint the plastic part of the body got damage to due vibration and for the same again we have done compalint No. HD/[protected] dated 07/07/08 the same date when Mr srinivas visited us.

Again the same complaint was made on 02/08/08 HD[protected] and the same is still opened no one has atteneded the same.

Now issue is the machine is under warranty and it stoped working since 26-11-08 and we have complaint to call centre phone no.[protected] and discussed with Mr.Krishna and he assured me to solve the problem by 29-08-08 at any how but today till 1st Dec 2008 no one has turnup. Today morning also i called up AP Head service Mr. Naresh on his cell [protected] and he assured me to check and reply withing 15 minute but he also not reply me back. it seems that company doesn't want to provide after sales service to customer.

I request Deccan cronicle New paper to print this issue and help me out.

With warm regards

Juzer Madarwala
1-33-67/T2 Mohammed Manzil,
RTC Colony, Trimulgherry,
Opp. RTC Bus Stand
Secunderabad 500 015
Cell No. [protected]

Whirlpool - Washing m/c — Not working properly

sir,
I have telephoned my 1st complaint on 03/11/2008.The complaint for Customer ID BG/C/0807/32973 dated 26/11/2008 was attended on[protected] after lot of chasing the higherups.Again the washing machine failed on[protected] & I have telephoned 10-15 times from 26/11/08 to till .The machine stopped rotating and again.The service engineers come and go without resolving the failure.For want of a spare part the washing machine is not attended.
The service engineers are not presenting the copy of the service report whenever they come for attending the failures .This creates a doubt on the genuineness of the service personnel and the quality of the service rendered by the service agency.
It is really a horrible experiance of having a defective washing machine in the peak of the rainy season.I would request the concerned authorities to look into this matter and arrange for a replacement as my washing machine is frequently failing and the service personnel are not able to attend.
Expecting your early favourable action.

With regards,
Manjunath.L
Land mark - SRI MANJUNATHA HOLLOW BRICKS
#107, 1st floor Nilaganga Nilaya
Nagadevanahalli, kengeri Satellite Town
Near St.Peter school.

Whirlpool Washing Machine — Washing machine Imbalance problem

Sir,
I had purchased Whirlpool fully automatic washing machine from shiva enterprises, bathinda(Punjab). From the day one it had problem of imbalance during spin while running the full cycle. we had complained many times to the company service center. they were unable to solve the problem and started passing time of guarantee by saying that companies expert will come from chandigarh or delhi. now the machine has come out of guarantee period and they have turned deaf ear towards our complaint. now the machine has stopped working altogether and nobody is responding. please solve our problem at the earliest.

Whirlpool Washing Machine — Washing M/C not functioning

The Semi Automatic Whirlphool Machine Code: 10428 and Sl No: INB[protected] is not functioning due to non operative of washing blades i.e., drum is not rotating and not taking load. Hence, it is requested to attend the problem immediately. Call me back for the information.

My washing machine is not working, Fault in the control panel is suspected.Please send the concerned person to rectify the fault at address below

P.K.Dey
2C Parijat,
plot no. 6, RSC-21
L.T.Road
Gorai-1
Borivali(W)
Mumbai-400 091

Whirlpool/Washing Machine — not working properly

Sir,i have a purchase a washing machine dated on 31/7/2010 from more mega store at indore.i did a complain regarding box( affix in washing tub)on 28/8/2010, engineer came and see but complain is still stand,another problem was creat after some time related to washing and timing timer,again i registered a complain again engineer came and replace some parts but problem is still stand.now i did more than 6 complain but could not proper response.sir i have losses(destroy) many clothes during washing.irequest to more mega store kindly change the washing machine they reused.kindly help us and give the solution.

dear sir we are living in hyderabad.amberpet we bought a whirlpool washing machine in vishakapatnam one year ago.it worths {16, 500} after our shift to hyderabad we have a leakage problem. we purchased it in sonovision code:ABS PO1876035 can we get home service in hyderabad.