[Resolved] Www.futurebazaar.com — Future Bazaar Cheating (Product not delivered) | |||
Hello, I have ordered "Intex Computer M/m Headphone Artize [[protected]]" (Order ID: [protected]) on 26 Jul, 2012, the delivery stated was Before 02 Aug, 2012, but still the product is not been delivered!!, the courier service was ExpressIT. futurebazaar.com customer support is cheating customer by giving fraudulent promises, first they said by 14th it will delivered, that not happened and now they denies for refund also. I lost my money by dealing with www.futurebazaar.com Following are the email communicatins: reply 9 days after complaint: Dear Sujith, In regards to your order number [protected]. Please accept our sincere apologies for the inconvenience caused to you due to the delay. Please be rest assured that we are coordinating the same with our logistic partners and ensure that the order will be delivered to you on or before 14/08/2012. Let me assure you that we truly value your time and association with us and assure you that all actions will be taken by us to ensure delivery by the specified time frame. Your satisfaction is extremely important to us. Namaste, Amjad Khan reply 16 days after complaint: Dear Sujith, I understand that the ordered product has not delivered yet. I apologize in this regard. I am coordinating with our logistic team to deliver the product on priority. Further, we will unable to process the refund as the ordered product has already dispatched from our end. I will be very much grateful for your patience and co-operation in this matter. Namaste, Ajay Parekh Still the product is not delivered. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Futurebazaar.com — not deliver the product
I ordered a compaq laptop to futurebazaar.com on 29/10/2010.After continuous follow up , on 08/11/2010 i comes to know that compaq laptop has been finished Although they delivered the same laptop to the customer who order on 31/10/2010..Now they offered me that you can take samsung laptop. I refused their offer After that they offered that you can Acer laptop. I confirmed the same on 12/11/2010. After that only i will get the assurance that you will get the product in next 24 to 48 hrs but no delivery till date. Their customer services and logistics are very worst and not recommended to purchase any item from this websites Dear Mr. Gupta,
This is with reference to your order number [protected] for "Acer 4738LX.R5X01.009 Laptop".
I confirm that the said product has already been dispatched from our end via Aramex courier airway bill number: [protected].
As discussed, I am coordinating with our logistic partners to arrange the early delivery of the same. Let me assure you that the necessary action will be taken at my end to arrange the early delivery of the products at the earliest. I will keep you updated regarding the status of the shipment.
I will make sure that such inconvenience will not be repeated in the coming time. Your satisfaction is extremely important to us. Kindly accept our apologies for the inconvenience caused to you in this regard.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for "Acer 4738LX.R5X01.009 Laptop".
I confirm that the said product has already been dispatched from our end via Aramex courier airway bill number: [protected].
As discussed, I am coordinating with our logistic partners to arrange the early delivery of the same. Let me assure you that the necessary action will be taken at my end to arrange the early delivery of the products at the earliest. I will keep you updated regarding the status of the shipment.
I will make sure that such inconvenience will not be repeated in the coming time. Your satisfaction is extremely important to us. Kindly accept our apologies for the inconvenience caused to you in this regard.
Best Regards,
Aditya Pathak
Futurebazaar.com — unable to deliver
ordered one clothes dryer by phone thru futurebazaar.com vide their advt in mid-day.after several phone calls and attempts they said after 10 days that the order stood cancelled despite them having alloted me an order number.several excuses have been made about my telephone number being wrong etc.
since it was cod i was saved.let this be a warning to you folks out there who prepay them thru credit card etc.their sales dept sucks and i will never shop with them in future.
Dear Customer,
I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you.
I request you to kindly revert with your order number to enable us to communicate with you.
Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.
Thanks and Regards,
Aditya Pathak
I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you.
I request you to kindly revert with your order number to enable us to communicate with you.
Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.
Thanks and Regards,
Aditya Pathak
Dear Sujith,
This is with reference to your order number [protected] for "Intex Computer M/m Headphone Artize".
I am extremely sorry for the delay caused in delivering the ordered product. Let me confirm that the product was dispatched from our warehouse on 01.08.2012 via ExpressIt courier Airway bill number E[protected] however due to some unavoidable reasons our logistic partners were unable to deliver the same.
We have even coordinated with the logistic partners regarding the delivery of the same and have received a confirmation that the product will be delivered by 14.08.2012 and hence the same was communicated to you.
Let me confirm that we always make sure that the products are delivered to the customer within the time frame provided however in rare cases the delivery gets delayed as happened in your case. I am personally coordinating with the logistic partners to arrange the delivery on top priority and be assured that the product will be delivered at your shipping address within the next 48 hours.
I once again apologize for the inconvenience caused to you due to this delay and request you to give me a chance to bring a conclusion to your matter.
Regards
Aditya Pathak
This is with reference to your order number [protected] for "Intex Computer M/m Headphone Artize".
I am extremely sorry for the delay caused in delivering the ordered product. Let me confirm that the product was dispatched from our warehouse on 01.08.2012 via ExpressIt courier Airway bill number E[protected] however due to some unavoidable reasons our logistic partners were unable to deliver the same.
We have even coordinated with the logistic partners regarding the delivery of the same and have received a confirmation that the product will be delivered by 14.08.2012 and hence the same was communicated to you.
Let me confirm that we always make sure that the products are delivered to the customer within the time frame provided however in rare cases the delivery gets delayed as happened in your case. I am personally coordinating with the logistic partners to arrange the delivery on top priority and be assured that the product will be delivered at your shipping address within the next 48 hours.
I once again apologize for the inconvenience caused to you due to this delay and request you to give me a chance to bring a conclusion to your matter.
Regards
Aditya Pathak
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Intex computers — Cheating and fraud
Dear sir,I gave my intex desktop for servicing after it broke down within one year and six months from the purchase. Since my sub standard product was covered by warantee for three years i sent it to intex service centre.
I got mt machine back after few days. I was shocked to see the condition of my machine:
there were scratches all over the body of machine
the original mother board of intel was replaced by the motherboard of some substandard company due to which drivers failed to load and perform.
they replaced the DVD combo drive that came iwth the original machine by some old looking DVd rom.
they even replaced my UPS with some other UPS that is not fucntioning.
when i questioned them, i was harassed and intimidated. I dont know what to do. i called intex corporate office but nobody responded.
i am a poor guy. My studies are suffering as i am not able to use my machine for last fifteen days. there is no earning source in my family. I had raised money to buy this desktop with great difficulty. I feel cheated, depressed, harrased.
i hope someone will hear my plea and bring me justice.
regards
vikas sharma
[protected]