[Resolved] Reliance Digital — Issue with Delivery of Yamaha home Theater | |||
I bought home Thetre YHT292 from Reliance Digital Axis Mall on 3rd Apr. The production was delivered to me on 6th Apr’11. Engineers from reliance came for installation on 7th Apr’11, the person was not familiar with the model and he took 3 days to install the same, and during installation set became dead. I requested reliance to either replace the home theater system or issue a credit note as I have not used the system at all. But all the persons I have been talking (CSR, Service head, store head etc) from the store was telling me that it’s up to Yamaha, whether they will replace or fix it, Reliance can’t do anything about it. If Yamaha agrees to replace then only Reliance can replace it, otherwise they will repair it. Since then I have been following up with all these people for almost 3 weeks and finally the set was replaced on 29th May. This time Engineers from Yamaha came for installation on 30th May evening. After that the home theatre ran for half an hour and again it became dead on the very same day. The same thing happened with previous system. I called reliance service on Sunday, 30th Apr’11 and log complaint about it. Since then no call nothing, even though I followed up couple of times. I don't know if anybody from this Reliance AXIS mall store, including CSR, at all care about customer satisfaction. I really having my worst experience so far with Reliance where I thought will get the very special care, as I had lots of respect for Reliance as a brand. But now I regret why I have bought it from Reliance. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Just giving you a feedback that wrong commitment from company like YAMAHA is not acceptable. By Yamaha, i mean your dealers - Adarsh Yamaha. I took my bike by making complete cash payment. Reciept No - 10955.
The commitments were were free seat cover, bike rain cover & bike number printing as the same i was getting from Bajaj Dealer.
After i took the bike i was told to visit there new showroom in Okhla Indutrial Area after 2 days. I got the seat cover, rain cover but they clearly denied for number printing.
I can any day go ahead for number priting by paying Rs100 or two. But my point is what about the commitment???? When i asked them i want to speak to the manager but the manager was not there.
I will request you to arrange to fulfill your dealer commitment.
If i dont get any revert in 2-3 days, i will go ahead & will get the needfull done my self but somewhere in my heart there will be black spot on the image of YAMAHA.
Waiting for your quick respone with action & a apology call from your dealer.
Best Regards,
Mohneesh Kumra
[protected]
The commitments were were free seat cover, bike rain cover & bike number printing as the same i was getting from Bajaj Dealer.
After i took the bike i was told to visit there new showroom in Okhla Indutrial Area after 2 days. I got the seat cover, rain cover but they clearly denied for number printing.
I can any day go ahead for number priting by paying Rs100 or two. But my point is what about the commitment???? When i asked them i want to speak to the manager but the manager was not there.
I will request you to arrange to fulfill your dealer commitment.
If i dont get any revert in 2-3 days, i will go ahead & will get the needfull done my self but somewhere in my heart there will be black spot on the image of YAMAHA.
Waiting for your quick respone with action & a apology call from your dealer.
Best Regards,
Mohneesh Kumra
[protected]
Hi Prabir,
I agree with you completely - the reliance ResQ service is awful, ineffective, unfriendly and utterly un-professional. I also rue that I have bought AC's from them - more on top I had bought ResQ plan for the 2nd year believing that as a company Reliance would provide me worry free home appliance service. One of the AC's I have bought, Panasonic CUBE was not coolling - during the first complaint they sent a junior technician (Gautam) who filled up the collant saying it has been rectified. After a week it again stopped colling, when I called up and also complained to the Axis Mall store manager, ResQ sent a senior technician (Mr. Bax) who came over and said that the Panasonic Indoor unit was defective and would be replaced by Reliance. They even put that in the call report but almost 10 days have passed - even after calling and following them up, nobody has turned up to replace the AC.
Mr. Mukesh Ambani - take a look - youe retail venture will turn to tatters if you do not take corrective action and change the company to be customer friendly.
Rangin
[protected]
I agree with you completely - the reliance ResQ service is awful, ineffective, unfriendly and utterly un-professional. I also rue that I have bought AC's from them - more on top I had bought ResQ plan for the 2nd year believing that as a company Reliance would provide me worry free home appliance service. One of the AC's I have bought, Panasonic CUBE was not coolling - during the first complaint they sent a junior technician (Gautam) who filled up the collant saying it has been rectified. After a week it again stopped colling, when I called up and also complained to the Axis Mall store manager, ResQ sent a senior technician (Mr. Bax) who came over and said that the Panasonic Indoor unit was defective and would be replaced by Reliance. They even put that in the call report but almost 10 days have passed - even after calling and following them up, nobody has turned up to replace the AC.
Mr. Mukesh Ambani - take a look - youe retail venture will turn to tatters if you do not take corrective action and change the company to be customer friendly.
Rangin
[protected]
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Yamaha — Bad service and non customer friendly
I purchased Yamaha Gladiator on 13/11/08, from Planet yamaha Ahmedabad. Till now i had faced many problems- first they delivered me bike with carburetor problem and only replaced after my many refusal of not accepting it.
- with in 15 days its battery was gone. and they are not guiding properly to get it repaired or repplaced.
- they pursuded me to buy Rs. 666 pack, for teflon caoting, seat cover, buzzer and grip. but when i bought it nothing was good, A bad seat cover, bad buzzer, not proper teflon coating.
- on the first service i had many complaints like, starting problem, some screws are not tighten properly, faulty breaklight, - but nothing got repaired, now i doubt also if they changed oil or not.
- after first service my bike's average gone down to 52 km/liter from 65 kmliter before service.
- service person are not listening to complains and talking on mobile to somebody else when receiveing my bike, are very rude and ignorent about customer.
i would suggest anybody not to by any motorcycle from planet yamaha, if they want a yamaha bike.