YLG Salon & Spa — Misleading and false commitment

 
20 Reviews
 padma shiv
Recently I was promised certain services at HSR L/o and after making the pmt for the same they have denied the services to me, Last few days becoz of this dispute they have not allowed me to take any service and neither they are sorting out the issue. Their membership is again time bound and I am un necessarily paying the money and getting the services out of YLG. My money to the tune of 30 thousand is at stake. I have been denied to spk to their Customer Care Head and was told that she/he will call me and have taken my no. Not done so far. I would like to take this thru consumer forum.
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Dear ylg & spa


i m member of YLG, and i have very big issue with kormanagala location YLG beauty spa.as whenever i called for appointment, they never respond positively, and service is also really very very bad.though i belong to middle class family background, after paying the huge amount, i m not getting any quality services from koramangala YLG end services providers.i got good services only in mantrimall, there are few Staff here as below for the very good service names
christina, roshan, bindu, rahul, vanaja, always i get a good response from these staff YLG.bad service from padma from koramangala YLG, tell padma convence me to pay to koramangala branch but i paid in mantri mall branch YLG, so she is not at all giving me service, kindly look into it .kindly teach her, how to greet and asist a costumer.

@@@!! gayathri
membership no .41871
Selling YLG Gold Membership for 25K

Hi all,

I have been a YLG gold member(WHITEFIELD) branch, since last 1 year 2 months. I am shifting to New Delhi so i’ll not be able to continue with the same. I have recently renewed my member
ship on 1st Dec by paying 30K. Being a preferred customer I have got 1 month extra membership( i.e. from 1st Dec- 31st Jan= 13 months). In my opinion, I find the salon very good apart from a few flaws which is anyways common. The services i get there are:
Hair
1. Head Massage-Almond and Olive Oil(Unlimited)
2. Hair Spa(2 in a month)/ If not hair spa Root touch up can be taken (Unlimited)
3. Hair wash and Conditioner(Unlimited)
3. Blow dry(Straight and Curls)(Unlimited)
Skin
1. Facial(Unlimited)
2. Waxing-Full Arms, Underarms and full legs(Unlimited)
3. Threading-Upper lips, Lower Lips, Forehead and Eye Browse(Unlimited)
4. Manicure and Pedicure-Classic(Unlimited)

Best Operators:
Hair- Balaji, Shiva, Rubina
Skin- Vijay Lakshmi, Kalpana, Teresa, Amuda, Radha.

** My usage for last year was 80K when I paid only 24K for the membership (24 Nov 2009- 24Nov 2010)
So you can guess from here, if it is value for money or not.

If interested,
Call me at [protected]
or mail me at sonali_khurana29@yahoo.com
I recently had a very horrible experience with YLG in Koramangala. I had bought their cash card and paid with my visa card and they have deducted the money twice.
It has been a month now and the YLG in Koramangala refuses to do anything about it and not only are they blaming it on my bank but this are the 10th customer who has had the same problem and they have not done anything about it.
I have lost a large sum of money and the service at YLG in Koramangala is terrible and their staff is rude and incompetent.
Someone should shut them down.
I was planning to visit the salon...but after reading the reviews ...NO WAY !!!...Angel
Hi recently i had very bad experience in YLG Anna nagar west really (21/11/13) am totally upset with manager and service provider, I dnt know what they thinking about customers...

Me and my friend went for facial and waxing we fixed appointment before day but i was waiting 1 hour and half an hour and they started facial for me but lady who did service for me she do not to use mechani and not did massage with scrub she hurt me a lot and she did not apply mask and leaved me alone i came to manager she but no responce still...VERY BAD SALON

my ID NO.111979
BillNo.175
I had got a hair trim done on a Tuesday which they claim to be a 50% offer day!I The stylist was a enthusiastic youngster called bijoy who I feel did a fairly neat job, however the salon manager or who so ever at the billing was annoyingly incompetent, charged me the highest 750 for a straight trim, which the job card charges 350, speaks as though u r a illiterate and made me wait for 15 mins after the service to make the bill as he was too busy on a personal call"..."...people like this make the experience worthless, kindly make a note and try correcting it
The previous post is with reference to the be saint nagar branch, however I had a positive feedback from a friend bat the vela cherry branch, planning to check it out next time
Hi..I took the chocolate waxing service at YLG HSR. The service was very pathetic with almost all the hair left at the back side of arms and on legs. For the amount paid, it was a very bad service. Smaller parlours are far better.
I had a horrible experience with YLG HSR Layout.

I hold a beauty secret card.

Saturday, 1st august I booked an appointment with HSR Layout YLG salon for FRONT hair smoothening. I asked the charges before booking and I was told it's around 1k+ taxes.

Kindly note that I had my total smoothing done just a quarter back from Lakme and there is not much growth. Only the front sections had a bit growth and so I opted for only FRONT smoothening.

I arrived at the HSR layout YLG salon at the stipulated time. Before sitting for the service only, I specifically told the hair stylist that I only want front part to be smoothened.

He said "yes"

While he started working on my back hairs, I again told to do the front part only. He said "only the newly growth hairs he would do". So, I relaxed thinking as I did not have much growth[only 3 months], it will never cost me huge.

He never explained the cost. He said it's not full smoothening.

During the procedure also, he was very harsh with my hair, despite me again again saying him to be gentle as it was hurting me.

After the procedure, to my surprise he asked me to pay 8 thousand [change]! My hair is very thin and comes only till upper back on length. I got surprised as Lakme charges me for medium.

I tried to see the price list and discovered he charged me for the long and full category! He was laughing when I was trying to say I only booked for front smoothing.

I had specifically thrice asked him to do only front smoothening and I was totally cheated for RS 5985/-. Kindly note that I really really hurt at this cheating .

I don't think I ever can think of renewing YLG card after this.

Readers, please be aware before approaching YLG salons!
I had a horrible experience with YLG HSR Layout.

I hold a beauty secret card.

Saturday, 1st august I booked an appointment with HSR Layout YLG salon for FRONT hair smoothening. I asked the charges before booking and I was told it's around 1k+ taxes.

Kindly note that I had my total smoothing done just a quarter back from Lakme and there is not much growth. Only the front sections had a bit growth and so I opted for only FRONT smoothening.

I arrived at the HSR layout YLG salon at the stipulated time. Before sitting for the service only, I specifically told the hair stylist that I only want front part to be smoothened.

He said "yes"

While he started working on my back hairs, I again told to do the front part only. He said "only the newly growth hairs he would do". So, I relaxed thinking as I did not have much growth[only 3 months], it will never cost me huge.

He never explained the cost. He said it's not full smoothening.

During the procedure also, he was very harsh with my hair, despite me again again saying him to be gentle as it was hurting me.

After the procedure, to my surprise he asked me to pay 8 thousand [change]! My hair is very thin and comes only till upper back on length. I got surprised as Lakme charges me for medium.

I tried to see the price list and discovered he charged me for the long and full category! He was laughing when I was trying to say I only booked for front smoothing.

I had specifically thrice asked him to do only front smoothening and I was totally cheated for RS 5985/-. Kindly note that I really really hurt at this cheating .

I don't think I ever can think of renewing YLG card after this.

Readers, please be aware before approaching YLG salons!
Too Much Delays and Miss behavior done by Manager

I had booked an appointment for Thursday facial at 6:45pm.I reached there on time, The service lady Shruti said ma'am I am free will do your facial, give me 5 minutes.I said Ok
I waited for 1 hour, and then they asked me to change ...when I asked for one particular facial, she said ma'am stock not available, She forced me to do second facial, after sometime she said Stock not available.
I had to talk to that Manager sitting in Bellandur parlor.I said dude what is going on ?Why soo much delays and why lack of product.
That Manager said All your fault ma'am.And misbehaved like anything even said Do whatever I don't Give a damm.

What does YLG have to say on that?
Too many customers and Chucking attitude?
First off all in ladies Salon Why mail manager ?
Better teach them how to be fair.

All ladies for Bellandur Saloons only go to A cut Above.
I had a very poor experience with manicure and pedicure. First of all the therapist forced me to take gold manicure and pedicure and the service was extremely poor. I am going to spas from over a decade but never had such bad experience which I had today.

It was my first experience with YLG but will never go there again for any other service
I had visited YLG malleshwaram to get manicure and pedicure done.

But the experience was extremely unsatisfactory. I have never experienced such bad service till date. I am availing spa services from over a decade and thought of trying YLG this time but I regret my choice.

First of all the lady there forces me to take the gold manicure and pedicure which was the most expensive and then the service was very bad.

I will never go there nor recommend YLG to anyone.

But pls make sure they give good servioas people come to have a good time and spend a lot of money on these things.
I have been cheated by YLG staff ! They charged me extra ! After asking them they said we won't charge u next time ! They r pathetic !
I have a complaint against YLG BG road branch.
The staff is excellent in terms of luring clients in memberships and then being blunt and rude. I noticed that my card has expired a day back and requested me to be able to exhaust my money on the card.

When I spoke to the person at the reception, Sony..he was pretty blunt in saying that this is a very rigid process and he cannot do anything. He has been strictly prohibited from sharing his supervisor or head office's number. Neither did I get any SMSs notifying about this card expiry date nor can the center provide me any days of extension on my card.

This is a smart way YLG is fleecing money from customers and has trained the staff so well, that they know when to talk sweet and lure customer into a scheme likewise can be rude and totally unapologetic. Remember, as a customer no one will intentionally waste their own money lying in such cards.

I'm not just disappointed by the staff's way of managing this issue but also admire that how easily a chain like YLG can fool customers. If this was such a hard deadline, why wasn't I told about this while availing this scheme? Why wasn't I told that I wouldn't get even a day's extension?/why aren't there auto generated SMSs being sent before card expiry like those post a bill is generated?/

Beauticians calling, cannot be your mechanism. We are all busy working and get many calls during the day.
Anyway, I will remember this bitter experience at YLG and my donation of Rs.2, 500/- to this money fleecing chain.
I visited the YLG parlour in Gopalan signature mall.it is a very horrible experience.They did a hair root touch up for my straightening but they charged 8000 how under sky can anybody charge that amount for root touch up. He said that for straightening it is 8000 but he did a root touch up and told me in the middle of the treatment and he did it very uneven.

Please don't go to this parlor at all. waste of money.

I told all my colleagues not to go there.

I will have to wait for another year grow my hair and then get the straightening done at some other salon.

This mess happened as I am new Bangalore.

Shame on you YLG team
Thursday offer of 50 % off on facial is a total ripoff & a bad experience today.Massage was pathetic & very very ordianary.no pressure point massage & was not relaxing at all.All tall claims & dismal service.
Can you explain what is Kiwi fruit facial?Sad you make claims which is inappropriate.
I would like YLG to to refund my money for the lousy service renderd.

expect your response to my email jaishreecharan@gmail.com
the app is pathetic and they are cheating people with their offers. Too many clauses that are not clear.
Unprofessional ppl in ylg Mantri mall and Malleshwaram. They just bother about incentives they get and not customer service .
Let they give proper service and take their incentives.
Giving wrong suggestions and make us to spend for higher level.
Was very unhappy in Malleshwaram n went to Mantri mall salon and their also horrible experience.
Why do ylg recruit these ppl and keep them when they don't do customer service properly !
1st do customer service properly and then you will get name and fame everything and not money always .
Cal n ask me for more info if any take charge of this
Akshatha Gowda's reply, Dec 26, 2016
Mail me -akshu.giwda1923@gmail.com
Very bad experience in clean up, bomb manicure, bridal facial also and it wasn't small Amt also.
Very bad and vary bad
Akshatha Gowda's reply, Dec 26, 2016
Akshu.gowda1923@gmail.com

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    No. 55,5th Main, Hal 2nd Stage, Behind Leela Palace, Old Airport Road, Bangalore North, Karnataka, India - 560008
    YLG Salon & Spa - Misleading and false commitment