YLG India Complaints & Reviews

Hi,

I went to the ylg basaveshwarnagar store today for waxing. I asked for chocolate was but they refused saying it will take too long to heat chocolate was and i should get a more expensive wax. Then the lady kept walking out of the room during the service many times delaying the service and also poor service done. Then they refused to put in the voucher code even though i showed them the voucher. This is cheating and i want...

I got a bridal facial done at ylg kottivakam, chennai.
I was told that facial will be for 60min and i asked will the use elt light too as it was written.. I was told yes, but facial was done in 45min with just 5min massage and 2 packs and no elt. No relaxing back massage. And also full leg and full hand wax everything done parrally with facial. Means no soothing no relaxing. Totally unsatisfied. Waste of money. I want refund...

Hi.

Iam bhavana. i had booked an appointment at ylg sahakar nagar branch bangalore. At 3pm but unfortunately i couldn't make it to go, then later i called to the branch and asked them politely like i couldn't come please transfer the appointment at 6pm but the way the response i heard was horrible. the girl named sushma was speaking to her colleague like this lady today morning took appointment but now she is asking to...

Hi,

Am poornima had done facial n detan at ylg sahakar nagar last week. Find face is turning darker day by day. I am constantly of ylg more than 8 years now. Not happy with service and products.. After paying 2006₹ on facial n seeing teh condition of face. I'm not happy this time. Probably will have to stop gng to ylg henceforth. Worst products now...

Today i was taken service in anna nagar ylg and the detan arms was charged 600 compared to other branches ylg (Charges 400). When i enquired about this manager was given me very harsh statements and her way communication is too harsh to the extreme. I have been to parlour for the past 3months and not satisfies with the services at all and her way of tone is also too harsh. Pls contact me so that i could explain about you what is my issue...

I am rosina, booked an appointment today at ylg home services. Called up the customer service representative to understand how the ylg400 coupon works and how i can pay using my bsc amount here, accordingly i mailed the ylghome to convert the amount and then i get call from executive assigned to me named kabitha she will be late, then i get a call from customer care that i can't use coupon since the appointment was not booked through app....

I have booked multiple times till now from past one week and they r cancelling the service.

Have asked for the manager call back a month ago and none turned up.

Pathetic!

Will take this further and operator padma don't deserve to be in customer service. Horrible response for customer

For the messages and call records i have of ylg staff, they will lose job for sure
br...

I lost my ylg membership card in September 2018 with pending balance of Rs22000 and expiry as Dec 2018. After continuous follow up and no replies from YLG side now they are saying thay card has already expired and the last balance was approximately Rs1000. I have a message and photo of my last bills as proof of pending amount and expiry date.

I am attaching the images of old bill and message. I have been taking membership...

I had booked an appointment for facial on 31oct 2018 from ylg @home but i started itching all over the face so i picked up the wrapper of the facial kit by which beautician had done my facial as it was home service by the ylg saloon itself.

when i saw the manufacturing date on kit is 2014and it will be expired within 2 years as mentioned .
we always go by brand just for the authenticity but either way we are not getting...

I have contacted via call multiple times regarding my complaint where my appointment was confirmed many a times and none turned up. Operator did not answer the call. Representatives on cal promised that il get a cal from manager as i asked for manager but it's been a month now, none contscted. Even yesterday i called and was told il get a call back but still none called, sick.

Operator padma was giving service for me from...

I visited ylg salon on oct 19th 2018 in rajarajeshwari nagar.
For eyebrows upper lips and underarms.
The lady after doing eyebrows said to go for waxing for upper lips instead of threading as it is less painful.
I resisted saying one of your people burnt my upper lips a few months before.
Even then she said she'll take care and went for waxing again the same happened and a mark is left on my upper lip (Big mark...

I had taken a home service on june 3rd 2018. And mistakenly had made the payment twice. This happened due to network issues. Now i have been following up since then to either refund me the money or provide me a second service of the same amount or more. But no response other than standardized emails.
I have never had such horrible experience with any of the home service. No response. No action taken. Pathetic horrible worst service...

I was given appointment with one professional at a certain time .I arrive on time . I was told the professional was busy and was directed to another beautician . I changed and astringent was applied. Just before starting the waxing the beautician told me that her client had arrived and I was left in that state in the room.
Absolutely unprofessional and disgusting behavior met by the YLG team.
This branch on Bannerghatta road...

Card validity date and year not mentioned on the card. Many a times it is difficult to remember this expiry date and no message alerts rom the company to make it remember when it is nearer, so that we can make use of the card within the validity date. For all other discounts, services we get messages. we would like to have message alert as well as expiry date embossed on the card....

YLG at Old Airport Road behind Leela Palace has a culture worse than a govt office. Its running on the will and plea of the manager there Ms. Chandrika. She oftens takes in pre-billing facility and denies the service later on. I had an appointment on 19th July 7 15pm taken 3 days prior. On reaching at 7 20pm I am being told that i am late and should leave. I have been visiting this store for last 7years and yesterday was my last visit. They...

Hi Team,

I paid for 3 Bikini waxing in 23 feb 2018 in indira nagar CMH road branch. They said there is offer pay for 3 and get 1 free.and offer valid only in same branch,
went in april for 2nd service and now they have take money and not giving service saying no validity. i have paid for 3 i should get 3 service.this is cheating.

Regards
Renuka...

Complaint: service is bad, skin and hair is damaged. No bill received.

Date of incident :[protected]
Date : 20.06 pm
Amount paid : 6842

Desirable resolution : refund of the amount paid for the service.

After the service have issues with the skin and hair the product which was purchased had a damage and no bill has been provided for the services availed.

The store...

I got my smoothing of hair done from kormangala ylg on thursday 29th march 2018, within 7days my hair is all over wavy again with no effect of the procedure. You guys charged me around 10200 rs whereas in green trends they we charging me some 6200rs. I paid for the pakcage of. 35k i have already paid 17500 rs. I'am highly unsatisfied with your services. Kindly refund my amount back either you refund my 10200 or 17.5 k choice is yours. Kindly...

I went for a service to ylg kasturi nagar bangalore and the working lady asked me to remove my gold bracelet, unfortunately i forgot to take bracelet back and went home, after reaching home i remembered and came back to salon, they said that they didn't get anything with highly irresponsible behaviors.
I want to know where else it can go, its not that small to be wiped off in cleaning.
Date of incident - 31-march 2017
Clint...

Absolutely horrible service for hair ribbonding. On 16th feb, 2018 i paid 8555/- to get my waist length hair ribbonded. The person attended me was ashiq. After the very first wash in the salon itself, i saw parts of the hair has turned frizzy and crumpled. When informed, the attendent told me, its okay and a couple of spas will help later on. Its not even a month, and my hair dried out such an extent that i had to cut it to shoulder length....