[Resolved]  Dell Ultrabook — ultrabook giving electric shocks!

Address:

Alwar, Rajasthan

Dear Sir,


I purchased a Dell Ultrabook (system details attached) in the month of November 2012 with 3 years onsite warranty. I received the same in the first week of December 2012.

However after using the laptop for a month, it started giving electric shocks all the over the laptop body when connected to the Charger. I have tried that at multiple locations and with multiple chargers. The problem remains same. I had reported the same to the technical support and they had arranged for a technician’s visit.

The technician had replaced the motherboard and the panel below the keypad from the original magnetic body to a non magnetic one. He even checked the earthing system at our office which was working fine.

The technicians have visited 3 times in the month of February 2013 and have not been able to solve the problem.

The technician has advised to the concerning officials at dell that the system needs replacement.

I was then told by Dell that they will pick up the faulty system and give me a replacement system after a month’s time. I am unable to understand how they expect me to work without a laptop. Why do i have to keep suffering? Is this the way Dell deals with its customers?

I am requesting Dell to bring the new system first and take away the old one as it is being with other parts of a faulty laptop. This will save me from inconvenience & shall not jeopardize my office work. As it is I have faced enough troubles with this system to the extent of being electrocuted & medically injured.

I thus request you to kindly arrange for the replacement with a new ultrabook wherein the new system shall be given to me first and the old may be taken away in exchange hand to hand.

Looking forward to a fast & amicable solution.

--
Assuring our best services as always.

Thanks & Regards,


For MELCON


Aparna Jain
CEO


|www.melcontransformers.com|

96, Shanti Kunj, Alwar
Mobile:/ [protected]/ [protected]

System Details
[protected]---


Dell Support Center: System Information
Monday, February 11, 2013 2:12:24 PM

System Summary
Product Inspiron 5423
BIOS Version String A08
Service Tag FTQJMV1
Express Service Code [protected]
Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Battery - Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Type LION - Lithium Ion
Battery Serial Number 47
Hard Drive - WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Hard Drive - SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Hard Drive - WDC WD5000LPVT-75G33T0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Marketed Size 500.1 GB
Hard Drive - SAMSUNG SSD PM830 mSATA 32GB
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Marketed Size 32 GB
Optical Drive - HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012

Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Windows Directory c:windows
System Directory c:windowssystem32
Maximum OS Memory 192.00 GB
System Name AJ
User Name chini
Windows Experience Index
Base Score 4.9
Processor Subscore 6.4
Memory (RAM) Subscore 5.9
Graphics (Aero) Subscore 4.9
Gaming Graphics Subscore 6.3
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 11/21/2012 1:32:30 PM
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19

Security
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - AVG Anti-Virus Free Edition 2013
Product Name AVG Anti-Virus Free Edition 2013
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No

Motherboard
System Board
Manufacturer Dell Inc.
Product UNKNOWN
BIOS
Vendor Dell Inc.
Release Date 11/26/2012
BIOS Version String A08
ROM Size 2.00 MB
SMBIOS
Version 2.7
Intel(R) Mobile Express Chipset SATA RAID Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type RAID Controller
Class 01h:04h:00h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 282Ah
Revision 04h
Driver Provider Intel Corporation
Driver Version 11.6.1.1001,[protected]
Driver c:windowssystem32driversiastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E31h
Revision 04h
Driver Provider Microsoft
Driver Version 6.2.9200.16420,[protected]
Driver c:windowssystem32driversusbxhci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E2Dh
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E26h
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys

Processors
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
Signature 306A9h
Family 6h
Model 3Ah
Technology 22 nm
Temperature 56 C
Performance
Max Qualified Speed 1.80 GHz
Max Turbo Boost Speed 1.80 GHz
Current Speed 1.80 GHz
Multiplier x 18.0 (8 - 18)
Max Turbo Boost Ratio x 18
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX
Cache Summary
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 56 C
Threads 2
Core : 1
Temperature 47 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 2.13 GB
Recommended Total Size 5.80 GB
Page File c:pagefile.sys
Location c:pagefile.sys
Size 2.13 GB
4096 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer 830B
Memory Part Number NT4GC64B8HG0NS-DI
Memory Serial Number 9D56126E

Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Manufacturer Name SANYO
Type LION - Lithium Ion
Battery Serial Number 47
Designed Capacity Percentage 93
Current Charge Percentage 82
Current Charge 33.72 Wh
Full Charged Capacity 41.25 Wh
Designed Capacity 44.40 Wh
Voltage 12.23 V

Communications
Network Card - Intel(R) Centrino(R) Wireless-N 2230
MAC Address 84:a6:c8:25:cf:4c
Adapter Connected Yes
Current Speed 72.00 Mbps
IP Address 192.168.1.7
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.5.0.42, 8-7-2012
Network Card - Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
MAC Address 78:45:c4:bd:0d:04
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Qualcomm Atheros
Driver Version 2.1.0.4,[protected]
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Bluetooth Port Address (84:A6:C8:25:CF:50)
Service Name BTHUSB
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012

Hard Drives
WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Total Capacity 465.76 GB
OS - C:
Volume Serial Number 32AA-4D31
File System NTFS
Volume Capacity 457.16 GB
Volume Free Space 323.79 GB
Volume Used Space 133.37 GB
SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Total Capacity 8.00 GB
WDC WD5000LPVT-75G33T0
Controller PCI:0:31:2
Port 0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Size 465.8 GB
Marketed Size 500.1 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count [protected]
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Rotation Rate 5400 RPM
Temperature Information
Temperature 28 C
Minimum Temperature (Lifetime) 28 C
Maximum Temperature (Lifetime) 41 C
SMART Attributes
Power Cycles 318
Power On Hours 463
Load Cycle Count 4011
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Calibration Retries 0
Ultra DMA CRC Errors 0
Start Stop Count 360
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 80 minutes
Excessive Password Attempts No
SAMSUNG SSD PM830 mSATA 32GB
Controller PCI:0:31:2
Port 1
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Size 29.8 GB
Marketed Size 32 GB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 62533296
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Rotation Rate Non-rotating media
SMART Attributes
Power Cycles 323
Power On Hours 468
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 6 minutes
Excessive Password Attempts No

Optical Drives
HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS

Video
Video Card - Intel(R) HD Graphics 4000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.75 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.2849, 9-2-2012
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Manufacture Date Week 51, Year 2011
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.2.9200.16420, 6/21/2006

Audio
Sound Card - IDT High Definition Audio CODEC
Driver Provider IDT
Driver Version 6.10.0.6418,[protected]
Driver c:windowssystem32driversstwrt64.sys
Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation
Driver Version 6.14.0.3097,[protected]
Driver c:windowssystem32driversintcdaud.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys
USB2.0-CRW
Manufacturer Generic
Serial Number [protected]
Device Version 57.6.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Realtek
Driver Version 6.1.8400.39030,[protected]
Driver c:windowssystem32driversrtsuvstor.sys
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Device Version 120.6.9
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012
Driver c:windowssystem32driversbthusb.sys
Laptop_Integrated_Webcam_HD
Manufacturer 002618D4BE1A-C517-093B29
Device Version 40.0.3
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbccgp.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversi8042prt.sys
Mouse - Dell Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 16.2.10.3,[protected]

Printers
Send To Microsoft OneNote 2010 Driver
Model Send To Microsoft OneNote 2010 Driver
Path Send To OneNote 2010
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643mxdwdrv.dll
PDFill Writer
Model PDFill Writer
Path PDFill PDF&Image Writer
Driver Version 0.3.6000.16386
Driver C:Windowssystem32spoolDRIVERSx643PDFILLPSCRIPT5.DLL
Microsoft XPS Document Writer v4
Model Microsoft XPS Document Writer v4
Path Microsoft XPS Document Writer
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
Epson ESC/P-R V4 Class Driver
Model Epson ESC/P-R V4 Class Driver
Path EPSON Stylus TX400
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
doPDF 7 Printer Driver
Model doPDF 7 Printer Driver
Path doPDF v7
Driver Version 0.3.0.0
Driver C:Windowssystem32spoolDRIVERSx643dopdfpr7.dll
Adobe PDF Converter
Model Adobe PDF Converter
Path Adobe PDF
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643PSCRIPT5.DLL


Product Version: 3.2.6032.102