[Resolved]  CPP Group India — about mobile insurance fraud took 3 months and not claimed my amount till now

Address:

Ranchi, Jharkhand, 834001

To,
Cpp India,
whomsoever it may concern
i have purchased an insurance from Bajaj finserv alaong with my smartphone vivo v9 on 19th of july 2018 and as per the insurance policy i have claimed my insurance on 13th of july 2019 as i met with a road accsident on 13th of july 2109 itself around 8 o clock in the morning in which my smartphone was completely damaged by a four wheeler as it passed through my phone when i fell on the road,
after being admitted as my leg got fractured i sent my brother to bajaj finserv office to register a claim regarding this where the officials of bajaj helped him to registered a complain and given the list of documents which is to be sent through couriers to cpp india within 14 days of incident.
as per instructed i mailed all the documents and sent the hard copy along with the damaged phone through DTDC courier and the documents had reached to you on 24th of july 2019 that is well before 14 days.

i confirmed everything regarding my documents and my process of claim got started and after 28 working days i called the cpp officials they said me very fluently that `SIR YOUR CLAIM IS APPROVED AND THE APPROVED AMOUNT IS 14760/- WHICH YOU WILL RECEIVE IN 3-4 WORKING DAYS` now after waiting for enough 7 days i started calling cpp india and they started delaying me since than that wait for some time and on 20th september they finally got an answer that ( sir your amount is being kept on hold as your documents are reverifying and claim is under process)

my concern is that after being approved what the hell this company is doing since 2 months. they always tell me to wait and misbehaves with me and only tells me that sir you have no option you have to wait.

so this clearly shows that this company is a total disaster they only manupulates and mentally torcher its customers,

this is my humble request you to the higher authority that please listen to
my said complain and immediately transfer my approve amount as i am in no contact with my insurance partner (icici lombard general insurance)

this is not my concern i am in immediate need of my amount
this is just creating a badwill in place of goodwill in front of your customers.

i[censored] have any type of seriousness please try to help me
my name is Tarun kumar with membership no:-IM1580382
with a registerd mobile no-[protected]