[Resolved] Crizal — scratches on 7 days old essilor lenses with crizal prevencia | |||||
My crizal prevncia lenses are only 7days old and have hair like scratches on them. I have maintained a cleaning process for the lenses as adviced by the company. But now it has scratches. After investing excess money to buy "premium quality lense from a premium company" i am not satisfied with essilors's product quality. It is better to have local lenses at much cheaper rate. Was this information helpful? | |||||
Nov 29, 2017 Complaint marked as Resolved Crizal customer support has been notified about the posted complaint. Verified Support Oct 29, 2017 Crizal Customer Care's response Dear Sir, Thanks for reaching out to Essilor. Kindly check with your optician regarding the issue and revert. We also request you to share the authenticity card of the product and invoice copy of your optician for our reference and verification at [protected]@essilorindia.com. Best regards, Team Essilor Nov 05, 2017 Updated by Raja@80 Please find pic of the lenses. I hope you could see the hail like scratches all over the lenses.I will never recommend anyone to have lense from essilor   | |||||
 3 Comments | |||||
Comments
As per request please find attached photos of invoice copy and authenticity card .
![]()
![]()
Reply
This is to inform you that my lenses coating is not working. Anti glair and scratch resistance . There is lots of scartches in my lenses as i use the same cloth which was given to me at the time of purchasing the lenses. This to request you to kindly change lenses asap ... at it was purchases in may 2017
![]()
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
169
Pending
24
Resolved
86
View all 169 Crizal reviews & complaints
+91 80 4092 1801
+91 80 4092 1800
#71/1,Brigade Plaza, 6th Floor,S.C Road, Anand Rao Circle, Gandhinagar, Bangalore, Karnataka, India - 560009
View all Crizal contact information