[Resolved]  Croma — Request Support in Replacing LENOVO TAB

Address:

Halasahalli Rd, Varthur, Bengaluru, Karnataka 560087, India

We, being a long term customer of Croma, have purchased multiple products from Croma last year and we were happy with every product we purchased.
Keeping that in mind we opted for Croma to buy Tablets for our child as schooling is online now.

We did buy LENOVO TABLET (MODEL: LENOVO TB-X505F) from Varthur Croma Center on SAT, 14th of AUG along with Couple more items as mentioned below:

- 224230 Lenovo 10 Tab X505F 2GB 32GB BLK. RS. 10, 211.55
- 231437 Croma Earbuds TWS CREA7311 Black. RS.1, 044.05
- 170684 Sandisk MicroSD 32GB card. RS. 369.55
- 214582 STUFFCOOL 2 car chrgr 3.4A+cable 1.5m wt. RS. 474.05
- 234144 SAMSUNG LED 80CM 32T4450 SMART. RS. 20, 415.50
- 207524 2 Yr Ongo EW Televisions-20K-30K New. RS. 1, 857.60
TOTAL OF RS. 34, 372.30

However, post purchasing these items we realized that the
1. LENOVO TABLET (MODEL: LENOVO TB-X505F) is very slow in terms of downloading the applications (eg: TEAMS for School) even when our n/w is quite fast as we connect to our office using the same network. So, we did not like the tablet we got from Croma and wanted to get replaced with either SAMSUNG or iPAD. But on MON, 16th AUG (2 days after the purchase, that is when we checked the product) when we went to the Varthur Croma store to exchange the Lenovo Tablets the representatives over there did not provide us the flexibility to exchange the tablet with SAMSUNG or iPAD which is usually possible when we purchase product from ADISHWAR or GIRIAS or AMAZON.