Cross Roads Complaints & Reviews

Re : Service On wheels id no.[protected]

I purchased above mentioned service on wheel card from Cross Road in January 2017 (they are selling this card for getting service of Car within one year of purchase of card).

I tried several times to book my car service, every time they did not book and said there is waiting period. At last I booked service on 7th Mar'17 vide booking ID no. 387362, I got 26th March date...

See ia m very angry with your sales team
espacially with sales person (Swati)who is handling Mobile :[protected], Before selling deal she was calling me 15 times a day and when i purchased the deal then she was not responding to my calls, they used to pick my call and say that adesh phir se call kr rha hai, then they used to discconect it

Person :Rahul/Aniket -[protected], he called me then i was following him about...

So many fake promises done by the this fraud company. This company just want to earn money at any cost. All sales executives makes fake promises regarding their services.

They promised me to give me door to door service. But once the payment is done by me, they did not send their workers as per the said time for car servicing. They did this twice or thrice.

And when i asked for refund, they start avoiding my...

I have purchased two service packages for my two cars wagonr and i10 on 11th february, 2017, whose reciepts are attached here .I have discussed the package details with your executive ajit whose mobile no. is [protected] and email id [protected]@crossroadshelpline.com

He told me that there is [1 service package] for hatchback car amounting rs.2499 which provide car service and if i purchase[ 2 service package] in a year than i...

On 17th February 2017 I was on Gurgaon Faridabad Road and just near the Toll plaza one of my tyre was punctured.The time was 10pm.
I called to your Helpline[protected].
His reply was we will not able to provide service now as our service time is only between 8am to 8pm on that road.
I had suffered a lot and I arrived late to home and consequently a loss of Rs 50000 incurred to me.
I called to your helpline...

I took "service on wheels" membership from cross roads and i am sharing my experience for same.

I am very disappointed with kind of service they are providing.

Against my membership of “Service on Wheels”, finally a person came from their side (after making 10 calls) at my residential address on 25th Dec2016 and I am really surprised to see that person came for complete servicing my Honda Civic (Petrol)...

Sold me crossroads worth rs 1500 with all fake promises and now nobody is listening. Sales executive told me that i can get free service at home along with oil also he promised me to send one polish kit for bike but all were fake promises. More than that you have the worst customer service
They are unable to help me and asked me to.send an email from where i.dont receive any reply even after so many mails. Can check whats wrong..i...

It's almost 6 months that I have been getting 7-8 calls daily from Cross road regarding renewal where I am not interested at all. I have already made this clear to all but still they are calling me every day. I receive 7-8 calls daily which makes me irate every time and I request for DND every time whenever I receive call but cross road is not stopping calling me. Can you ensure that I do not receive any further call from you. I am getting...

In reference to my complaint on 9th January 2017 my complaint hasn't been resolved on 9th I got a call from cross road executive stating that they will send there executive on[protected] but again the same thing no one turned up to my place for the service of my vehicle again when I called the Customer care they said the booking was not there and it can be Rescheduled for 24.1.2017 today I took the reference no. for the booking. Dear officials...

Hi, I am getting numerous number of calls on my cellphone ( +91-[protected]) from cross road team even after stating that I do not need any additional service as I already have
memberships with cross roads.
Multiple times I have asked the caller to put my number on do not call list and even after that they keep ringing .
One of the associate confirmed that my number is with every seller and you will get multiple calls...

Dear sir,
I Amit Sabharwal Have booked for a service for My Vehicle Car(Santro) regn No. DL4C S 9295 on[protected] I gave a cheque of Rs 2500 in favour of Cross Roads India Assistance Pvt Ltd. I was told that you can go a head with the procedure of booking the vehicle after 72 hours of the collection of cheque. After the collection of cheque I was told that your booking cant get accepted before the clearance of the cheque. It got...

I am a member of Crossroads since January 2013... But since last 1 year, they call me again and again for Lifetime Membership... I clearly told them that I am not interested in Lifetime Membership...& dont want to receive any calls for the same...

But these people call me twice or thrice in a day from different Numbers...I am a Teacher & not allowed to take so many calls...I really want to have a strict action against them......

Puran Chander
Nov 23 (6 days ago)

to care
Hi Support,

I have recently got Crossroad card with coupons in which one coupon (Rs1500) is valid for this year and I want to use it. When I call @ [protected] its just ringing, I waited for 6 to 7 min but no luck and when I call on helpline number they said they can't help with coupons I have to call the number given on coupon or email you guys.
I...

I have taken cross road service but it's just awful. Executive came towards me and took 1500 Rs from me saying that it's a lifetime service for my car. But as per my conversation with customer care executive, it's just valid for 4 years. After completion of periods, they can charge the renewal amount. I had written multiple mails but to no output. Infact, they have stopped replying to the mails. Just a improper behaviour from their employees....

This is w.r.t. to Cross Road service provide road side assistance. They have their telecaller for the marketing who has no manner to talk.
I have been getting N numbers of calls from cross road though I have requested several time to remove my number from their record because I do not required services from them.
Also have DND enabled number but still they call just to create the botheration which is getting into an harassment...

The worst customer care ever experianced, I am getting call on dailey basis at least 10 to 15 times a day, by different persons.

Earlier i was interested in taking services, but with this kind of harassment, i will never, they are actually harassing by calling again and again, even when i have cleared that i am not interested taking cross road service,

They said sorry for inconvenience, but our data has been...

I have been receiving calls from them almost 3 times a week from past 1 year. Every time they call, I share my disinterest & ask them not to call again or else I will post complaint. But there is no action taken by team & I am still receiving calls from their Okhla office customer care team. I have spoken to their manager as well in customer care team but no change is seen. Please resolve the same....

This sales girl Ms. Meena from Cross Roads head office Okhla promised me a gold membership for Rs.500 witha promocode, Now even after putting a promocode these guyz have deducted Rs. 915 instead of Rs. 500.
And i being their member now will file a case against cheating done with the customer. Its was my first experience with them & was the worst one.
If my money is not refunded in next 2 days then i will simply file a case...

Hi Team

Actually one of your company executive called me and told there is an offer for vodafone customers . The titanium lifetime pan india package which is on ur website is 3499 they offered me at 1599 for which i attached the receipt and card pic secondly ur executive filled one form in which he has taken my two vehicle no. one is my car stringray wagonr model up14ca8440(purple colour) and one is my bike up14cu9509(black...

From last 3-4 months, I am getting approx. 4-5 calls daily from cross road for renewal of membership. Each time the calling executive told me that my card is going to expire on April, may, june, july etc and ask me to renew it now, though it is going to expire in end of August.
Then I registered on DND of cross road so that I will not get these fake calls and the Mr. Vipin of this company assured me that I will not be getting these...