Cross Roads Complaints & Reviews

This is in regard to service request 499875 which i raised on 27th of may 2018 for service on wheels for 16th of june 2018 between 3 pm to 6 pm. From 4th of june i have been regularly following up by customer care om the status of my request and each time i was assured that the service will happen on the said period. I took an off from my work for today's service however i dint receive any call or message from any technician. Previously as...

I was trying to book a service for my car from past 20 days but the application suddenly shuts down while registering for the same after clicking on the submit button after entering the location. I called the service executive today and he was saying to book your car service after 15th of june only. If this was the condition of the service then why the hell i am paying for my convenience of the only way of booking a car service as per your...

I was sold the 2 services 1 year for 8260/- by crossroads sales team in april first week. They promised few key things ;
1. Car will be serviced st my choice of maruti service centre in ip extension industrial area delhi.
2. Wheel alignment and balancing will be done st discounted rate of 300/- each
3. Car service appt will be given if booked a day in advance

After taking the payment in cheque, they fail...

I now regret taking the service on wheels service from crossroads rsa. I have been trying to get a service done from them from past dec'17 and have raised the request twice on the mobile app, spoke to multiple helpdesk guys, sent numerous emails - but nothing!!
Excuses#1-the service mechanic have the equipment with him at his garage, but for not door-step service.
Excuse#2-mechanic's car just got broke down, so he wont able...

My car tyre flat and i had place the service request they waited me for 2 hours and then mechanic start rude and saying will not able to provide service, even customer care also giving an excuse later they closed the request without giving service. After that i called customer care they also deny on call to provide service.

This is really rude and not acceptable that nit to provide service at 1pm when this type of service is...

Crossroad pvt. Ltd. Company located in noida sec-2 is a fraud company and they have done fraud of around 100 crores in recent past by selling fake insurance policies to indian people. Neither irda nor indian police or cbi taking any appropriate action towards this company.

They have more than 500 agents who are involved in it and they are doing it without any fear because police and other authorities taking money from them...

I have booked a vehicle service package for my car.when i checked it on crossroads mobile app, there was no service package shown with my account but my RSA package was extended for next 4 years(2021 to 2025) as i already have RSA package from year 2017 to 2021.i had submitted my complaint to crossroads through mails and on customer care phone nos. but getting no response....

Dear team,

I have taken cross road car service however i had such a bad experience with you company 1) dates of choice are not available for service) secondly on your provided date service person didn't came and customer care is saying service is done. Customer care scared to pick up call and disconnected. If i mailed for refund no answer.
It's really painful to use your service. Please refund my money back into account...

This is highly pathetic service and response from your side. I raised a query today on 2nd march 2018 at around 4 pm and it is open even till now at 11:04 pm. Neither i got a satisfactory response from the representative who called me and when i call back he did not even received the call. Is this the reason why i availed a two years service?

I have pan india platinum plan of two years for my car dl4cam 2743 and i did not get...

I have purchased a road side assistance package from the company for a period of 4 years as per executive discussion with me. I have paid 2000.00 inr through icici bank cheque number 136852 dated on 02/01/2018 in favor of cross roads india assista and the amount was deducted on same day. When i asked for activation of card i was told that the card was valid for only one year. I tried to explain the commitment made to me for the duration but...

Hi team,

I have purchased a sow standard p2
Service package, where i was told that i can buy car battery from the credit amount received in cross deals.in website. However, when i have checked the list there is no battery purchase option.
Now the cr executive amit (Phone# [protected]) is not picking my phone and blocked my phone number. Also, i have sent many emails to [protected]@crossroadshelpline.com and call the...

I am lodging this complaint against crossroads who have been calling me from multiple numbers for the last 2 months.

Even after repeatedly rejecting that i don't want to buy their product they keep on calling me from multiple numbers.

What's your problem guys? Don't you have a brain? Don't you understand that i don't want your product?

I will reach out to you myself the day i know that i want your...

Sir:
Please find attached receipt issued by cross road representative for new membership. I have approached through mail and calls to customer care service more than 20 times. But so far results are zero. Please issue me the membership no.
My details are as under:

Vijay kumar (Mob. No. [protected])
H. No.1402 sector 06
Bahadurgarh (Hr)
Pin 124507

Vech. No. Hr 13g 7777 (Mahindra...

I am writing post to highlight the deficiency in services that i have received from crossroad. From the last couple of weeks i was receiving calls from crossroad regarding renewing of my membership for my car.in the end, i agreed to an offer provided by the executive kirti (Mobile no - [protected]) which provided 2 years of membership for rs 1000 and included unlimited number of services.

When the crossroad executive reached...

I had call and message from cross road executive Ajay saying about the servicing offer of 2950 for my 4 wheeler. I need to pay and will get service one time.
I paid the money on 25th Jan via paytm and booked for 1st feb.
Till date noone has showd up.. the person would say sir next week.. next week.. and now when i have asked for my money refund he said i am in ahmedabad and will return on 10th March. When i said i dont want...

Hi,

I took a service package on 7th feb 2018 with membership id - [protected] for vehicle no - hr26bj0641.

I feel that i have been cheated cross road. I took the service package from sales executive named - rajesh gaud with mobile number - [protected].

I purchased this package as i was told that i will be provided a door step service immediately after this package gets activated. However, when...

I have car service membership with cross road. I booked service for 25 jan. It was canceled by cross road. Then they are booking and canceling and it happened 6 times. Every time some reason will be given and will a new date be given. Today i got a new date for 15-feb. Based on their approach on last 6 times, this will probably be canceled.

100% false promise by cross road.

Probably they are doing the same thing...

I paid inr 3500 for service on wheels (Sow) in the month april. I booked the car service 3 times but no one ever came for service. Finally i did put a refund request and now i am chasing for refund since last 6 months.

I have dropped dozens of emails and phone calls but have not received my hard earned money back.

Mem id : [protected]
Saurabh garg
(+[protected]

I have attached...

Dear Crossroads Team,

I am delighted to inform you that recently I was contacted by your renewal team

Number [protected]
Number [protected]

I had decided to renew your service for which i have been a customer since 2 years.
i had confirmed that i will make the payment through paytm.
But due to the weekend and office was unable to do so till today.
Your agents have been...

In feb 072017 i deposited 2000 rs towards the car service after i received a call from the agent from crossroads whom i have taken life long insurance. She said that cross road is giving offer for selective customers to do car service for rs 2000. I deposited rs 2000 thru paytm to me parminder singh bhatia [protected]. After that i received no call from cross roads. I called them multiple times but they could not fix appointment for car servicing...