Cross Roads Complaints & Reviews

Hi,
I brought croos road service on wheel against cross road order no cria[protected].

Firstly they did not gave appointment for the service of car. After 2-3 weeks they finally agreed to come on 04.06.17. Bust last moment they again ditched.in short after repeated calling and fixing appointment crossroad failed to deliver the service. Forcefully i have to go for service of car at hyundai service center.
br...

This is to inform you that we had booked for servicing of our car (Dl 8 cag 3260) from crossroads by paying rs, 2949
(Invoice no.17-18/00014483 membership id [protected]). We were given a date for 7/07/18 sunday time 10:00 am.
We confirmed the date and time on 6/07/18.
We were assured that the servicing will be done on due date and time.

But it is very disappointing that inspite of repeated calls we...

My membership no is [protected] and vehicle car no is dl-3c bs 4382 i have make a complaint at 9:22 a. M. On 04.01.18 for tyre punture from kailash colony but till 10:50 a. M. Nobody come to me from your side and not call me from your side, this is very serious problem, i will think about go to consumer form against you. You make false committment on selling your schemes.

Dharmender dagar

Mob: [protected]...

Crossroads as a company is so desperate to sell membership that they forget that how many times have they given a call to a person. When i had their membership they would call me up even after renewal. Looks like someone gave them a list of telephone numbers to sell membership without checking whether membership has been renewed or not. Also they just don't give up. They will irritate you with their membership sale calls even if you have...

I wanted roadside assistance for my car. For which i contacted cross roads. The representative of cross roads visited our office. He mentioned that the rate per vehicle is rs.4000.00 for life membership.

We asked him about the cost of membership if we two persons take the assistance. He mentioned that the rate would be rs.3500.00.

We have paid rs. 3500.00 towards life time membership from cross roads. The payment...

My car (Up14-al 7707) broke down. I searched for online rsa and called crossroads. They asked to take gold membership worth rs.[protected]/[protected] and promised service within 30 minutes.

After i paid for gold membership, they registered complain 455640 at 10:40am.
I kept on calling their customer care and kept waiting in the middle of road till 2 pm (More than 4 hrs).
After i was exhaust, i had to call towing...

#crossroads service named as #sow is totally fraud, i had taken subscription by paying inr 2950/- on 02nd august 2017, booked for service for 01st nov 2017 with service no. 451726 but no one has turned up for servicing at my place.
After calling 4-5 times to #crossroads toll free number #52630 they provided another schedule for 06th nov. 2017, but no body is giving satisfied reply or time for visit by service team, even after repeated...

Sir, with regret i say that your service is so poor that i think that you are making fool of people by collecting money in the name of service at your home. I paid for the service at home at that time i was promised to get my car serviced at any time by booking on my app.
But after payment when i try to book service on app it was giving a time slot of 14 days later which was totally against promise so i got my car serviced from another...

Hello sir,

I was purchase a medical policy of future genarlly thorgh cross road i was paid a cheque favour of cross road amount rs.170994/- (Ch. No.154993 a\c no.[protected], canara bank, wazir pur. Delhi.) my chque was clear on17/9/2017.

They was told me after one month i will use the policy benefit but after 2 month i am not get any document behalf of company and these team member are not receving the call....

Mr.
Harish,

Crossroad
Services are one of the most pathetic services. I opted
Service on
Wheels package. I have an documented email of package
Details on my
Email id. Its a horrible experience in today was my service
Day, in 5
Hours of wasting time i just got my oil, filter change and
Washing done.
However 15 checking points mentioned was not done....

Cross road team provide poor service as my car tyre got punctured and they say mechanic will call me within 45minutes.
I called again post 45minutes and then they said again 1 hour and i receive a message from cross road that mechanic is taking time but didn't specify how much and wrote me not to call back again.
I got a call from mechanic after 2 hours 45minutes and he was at ashram and it will take again 1 hour to reach my...

On 24th august 2017 my car broke down and i took services from cross roads. They took 1350/- rupees against invoice number 17-18/00004513 from me for one year membership for on road assistance. On same day they told me that they will send the membership documents by post @ my home address. But nothing has been sent till date.

Yesterday, when my car again broke down and i called them for support. I was told that i have no membership...

This is bloody non-sense service provided by you. I called your helpline ten times but did not give me assistance while i was stuck on the road with flatted tyre of my vehicle.

You are exhorted not to call me again i have paid rs. 3200/- went to debri you are also a kachra in the name of services.

I requested your service caller that i am an 60 years old and i got an all india level
Service but in vain....

After making payment of rs 2500/- against service toward the car on 4 july. Asked for refund on 6 july as it was not done. Since then i'm chasing for pymnt till date. Everytime u called customer care same thing to be heard 24-48 hours it will be done.. Nothing done so far. So far numerous call are made to them and emails. U cant spk to floor mgr thanx...

Hi
I subscribed for your service on wheel programme and booked service of my car white punto dl1cs-3568.

At the time of subscription it was told that i have to book two days in advance but when i tried to book i was offered 10days later slot and that too on working day.7th june time 11am.

As i did not had any option so i agreed the same but surprisingly no body came at 11. I called back at your call center...

I have given a cheque bearing no. 828319 dated 07/08/2017 for a new medical insurance policy against membership no. 10814 receipt no. 37714. The cheque is already debited to my account also. I have not received any policy bond from till date. Your customer care no. And the person seating on the reception is already picks up the phone.
My details are name :- shriram gulati
Add:- 11-b, anubhav apartments
Sector_13, rohini,...

I had purchased a car service package from crossroads for my i -10 car then no. Hr51ag 4296. I was intimated at the time of purchase of package that complete service will be provided which will include change of coolant, brake fluid, engine and transmission oil if required. At the time of service only engine oil was changed though coolant, brake fluid and transmission oil also required change as confirmed by the service station on enquiry....

Today my vehicle brook down in siri fort auditorium. Mechanic could reach after 2 and half
Hours. Inspected the vehicle and suggested to take it to service centre, denied to provide towing facilities, and when i called another mechanic just he repaired the fuse and vehicle was started. Pl make your system more effective, otherwise people like me will be compelled share experience with other persons. Pl intervene & confirm....

I have been a member for some years, but the services have deteriorated drastically.
1. Roadside assistance — on 04/08/17, at nehru place, my car refused to start and i lodged a complaint — a mechanic came after 90 minutes. I asked him specifically if there was a problem with the battery, he said it was ok (Without bothering to check). The car somehow started and then wouldnt re-start. Then he said the battery was dead, and replaced...

I am attaching below a few emails i have been writing to cross roads since last one month with a standard automated reply of 24-48 hours time to check the issue. I also made around 20-25 calls with our any success. All the company seniors are busy all the time in meetings, sutta breaks etc. Most common answer is no one is on floor right now and will arrange a call back in 15-30 mins, which never happened. Another excuse is busy in another...