Cross Roads Complaints & Reviews

Address: New Delhi, Delhi, 110051

No one is picking the call 40400000.
Road side assistance customer care not helping for the sow.
No service. Taken all money in advance.
Request given from 25 nov, no response till now. Now i am getting the service at nearest workshop.
I will go to consumer court against them.
This is really a fraud whose sales office is working on sunday but operations doesn't even operations doesn't work at all.
Booking id is 533189.

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Address: New Delhi, Delhi, 110027

Hi
Need to change lifetime membership from my old car to new car and already drop an email at cross road helpline and again sent a reminder approx 3 months back but not heard anything back from them and tried call at customer care so many times they also not assist properly. Please look into this matter and try to resolve as early as possible.

Thanks
Lokesh hilarious
[protected]

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Address: New Delhi, Delhi, 110020

I have purchased a service package from cross road for my skoda fabia car. After completing the payment procedure their executive mr. Shanu khan commit me that on[protected] at 11 o'clock the mechanic will to complete my car service but in the morning there is no reply for my phone calls and your customer care agent says that there is no booking for my car.
As they are not providing service as per the commitment so i want my refund rs.4129/- asap. I have given several reminder mails but there no reply from their side.
Please help me in this matter.

Please find the attachment for the payment online slip.

Thanks

Sanjeev kumar
[protected]

+1 photos

Nov 20, 2018

Complaint marked as Resolved

Get call from cross roads customer care but they ask me only to buy the new package for the car service. They denied the previous payment. Please help

Cross Roads customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by sanjeev2d28ggn Please find the payment receipt attachment

Nov 20, 2018

Updated by sanjeev2d28ggn Please find the mail conversation with crossroad care attachment.

Nov 20, 2018

Updated by sanjeev2d28ggn Please find my registration mail attachment with all details of my order and payment which sent by cross roads customer care.

Please help me against this fruad company.
Thanks

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A

Ashi2017

Apr 21, 2022

I have purchased a service package from cross road for my wagnor car. After completing the payment procedure their executive Mr.Saqib Khan commit me that on at 11 o'clock the mechanic will to complete my car service but in the morning there is no reply for my phone calls and your customer care agent not any positive response.

As they are not providing service as per the commitment so i want my refund Rs 3250/- asap. I called many times but not any positive response several reminder mails but there no reply from their side.
Please help me in this matter.

Please find the attachment for the payment online slip.

Thanks

Uma Shanker Prasad

regarding refund - Comment #3987596 - Image #0

regarding refund - Comment #3987596 - Image #1

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A

Ashi2017

Apr 21, 2022

please refund my payment on priority basis

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Address: New Delhi, Delhi, 110070

Complaint # 532430 & 542326. Today morning i have raised the request to crossroad for flat tyre repair. I waited for 1 hr post that i called up crossroad call centre and i was informed they cannot provide service and canceled my request. I raised the 2nd request in the night and had to face the same story. Really dissapointed with their service. I need my money refunded.

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Address: Ghaziabad, Uttar Pradesh, 201001

Hello, i am almost 15 years old customer of cross road and i take life time support products, but since august 18 they are cancelled all raise request without any information, i am worried and would like to make complaint with top management, is this the process to handle customers and there are no review by management to feel customer pains. I write many mails but no response.

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I booked service for my car under sow package membership id [protected] for 11th nov. But no one came for service and when i am calling customer care they are saying we cannot do any thing. It is via app only there is no customer care for sow.

Totally fraud company.

Please do not buy any package and save your money. Same issue happened earlier also when i requested first service under this package and dropped mails to customer care but no response.

+1 photos

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Address: New Delhi, Delhi

As i was not satisfied with their response to my repeated requests to provide service for my car, i requested for refund of my subscription.
After number of reminders, i was assured vide their email dated 31 jul 18 that the amount in question will be remitted with in 45 to 60 days, but i am sorry to state that i have not received the refund so far. The bank details as asked have already been submitted to the company.
The company may please be approached to remit the amount at the earliest.
Col pardaman singh

Cross Roads customer support has been notified about the posted complaint.

Oct 30, 2018

Updated by singhpardaman No response received from crossroads so far.
Col Pardaman Singh

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Address: 110012

Sir,
I am mailing on regular basis but no response only auto reply is received from your end. My concern is that if you people have taken payment for road assistance in advance through app. And for which no service was provided to us then why you people are not refunding the amt. I paid rs1416 on 6 th sept 2018. I have called your call centre several times but no response. My mail id [protected]@seagalinternational.com
Such a big company but sorry to say no communication skills. After 45days no response. Really disgusting

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Address: New Delhi, Delhi, 110946

I have purchased the assistance service few months back and when i raise request for first time on road help nobody helped me when called customer care they simply saud noone is available around 10:30pm 1 oct 2018 and i got mseg that your complaint is closed i dont knowhow can these not answering phones as i spoke with same person 3 times and he disconnected my phone then no answer on all calls.

Why did is paid for the all india on road assistance when you cant even help on sardar patel marg which is the most known road of entire delhi.

I need ceo of crossroad to look into it or refund my money asap

+2 photos

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Address: New Delhi, Delhi, 110085

Hello

I purchased 4 year membership from crossroads last year and now they are saying the services has been deactivated.
I have called them several times on customer care regarding the same and emailed them too. They are not replying or reviewing membership either. I am really disapponited with their services.
I have attached receipt for reference
Regards
Yogesh goyal

+1 photos

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My ID is [protected]. Holding 4 Year All-India Membership.
Had very bad experience two Times ( Complain-No# 509368, 469122 ) with crossroad RSA Service waited on Risky & Dangerous Road for more than 10 Hrs .

No Phone Support... No Response on Application.
Some how connected sales team, who confirm that service would be available in 45 Min, But No Action... i tried with them 5-6 time but answer is same to pass the Time.

Unfortunately, I waited for more than 10 Hours on Road with no response from Crossroad.

After 24 Hrs, Request were cancelled without specifying any reason.

Complain Details::
509368 :: 13-Jul-2018 :: Cancelled
469122 :: 27-Dec-2017 :: Cancelled

First, Pls. explain the reason of cancellation.
Second, Do not want to continue as Service not reliable when it is needed.

Also, There is no response on Email which sent to "[protected]@crossroadshelpline.com"post first incident in Dec'2017.

Kindly Help me to get Refund.

Regards,
Nayeem Ahmed

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Address: New Delhi, Delhi, 110087

Website: [email protected]

This is jaswinder singh sidhu. I paid 1150 rupees for the renewal of membership for 1 year to rama ji referring his contact number also ([protected]). I made many complaints to customer care but there is no response. Its being one month now that my membership is not activated. I have also attached the receipt in the mail. I had a talk with saurabh, abhu. I have all recorded calls which i made to them. On last saturday i needed a service but they denied because my membership is not activated. I want my membership to be activated today itself. I have send the mail through my mail id chitjot. [protected]@gmail.com. Challan no. - 359

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

I am shocked to notiice the callous attitude of crossroads. I have taken road repair contract for three of my cars and servicing contract for my car DL2CAT 8125 from cross roads for two services for which I have paid RS 5900/-. But I am sorry to state that services of the company are not at all satisfactory..Firstly I booked for servicing of the car for 24th May 2018 at my residence, though I wanted an earlier date, which was cancelled by the company without any notice. A fresh date was given for 18 Jun 18, which was cancelled at last moment again without any notice. I made complaints to their helpline number of times and every time I was assured that their representative would contact me with in 48 hours but no one ever cotacted me.I again asked for a fresh date. This time I was told that the service would definitely be provided on 1st Jul 18. I contacted their call centre about 2 to 3 days before servicing was due and it was again confirmed that the team would visit my house on 1 Jul 18 for servicing of the car. On morning of 1Jul 8, when I contacted their call centre, I was surprisingly informed that my name was not included for the servicing of the car for 1st July 18 and he gave me a fresh date of 8th July 18 which was not acceptable to me as my car was due for servicing and due to the delay in carrying out the servicing, the car had developed certain problems. I did not want that my car should develop further defects. So I got it serviced from the authorised dealer.
In view of the above, I requested to REFUND THE AMOUNT WITH PENALTY due to deficiency in providing service to the customer. But in spite of repeated reminders I have neither eceived the refund nor there is any response from the company.
Col Pardaman Singh

Cross Roads customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by singhpardaman I had submitted my complaint against cross road to you on 31 July 18, but I am sorry to say that my complaint has not been resolved so far.

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Address: Gurgaon, Haryana, 122017

I opened request via app 55 minutes back. Till now there is no call back.in tracker view. The call is yet not assigned to anyone. Is this we call best support?

If we call customer care number, ivr says that complaints are accepted only through app. And app has no reply. Not sure what made me choose crossroad and that too life membership.

If we try to open new request, it says that the previous request is under process.

I am badly disappointed.

Harbeer khurana
Mobile [protected]

Cross Roads customer support has been notified about the posted complaint.

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S

Sahityaki Verma

from Delhi, Delhi

Nov 19, 2018

Harbeer Khurana ji
Please recheck the lifetime membership thing. I had paid for the same plan but now I am getting renewal request / offer calls from Crossroads and when I tell them that I have opted for lifetime membership plan, they simply tell me that crossroads has no lifetime membership plans. They are stubborn cheaters.

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M

Mukesh Wahi

from Delhi, Delhi

Dec 4, 2018

HIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND WHICH IS STILL PENDING BUT FROM COMPANY END EVEN I HAVE NOT RECEIVED ANY CALL IN THIS REGARDS 6 MONTHS

HAVE ALREADY GONE EVERY TIME I CALLED THE COMPANY THEY SAID YOUR REFUND IS IN PROCESS WE ARE WORKING ON IT CAN YOU TELL ME HOW LONG IT WILL TAKE TO REFUND THE HARD

EARNED MONEY OF CUSTOMER SHAME ON YOU PEOPLE YOU R COMPANY IS IS A FRAUD IT SEEMS YOU PEOPLE DOESN'T KNOW FORM MANY DIFFICULTIES A MIDDLE CLASS PERSON EARNED

MONEY NOW I WANT MY REFUND IMMEDIATELY OTHERWISE I AM GOING TO MEDIA & CONSUMER COURT REVERT ME WITH IN 1 WEEK FROM THE RECEIPT OF THIS MAIL OTHER WISE IT ASSUMED

THAT COMPANY IS NOT IN INTENTION TO REFUND & I WILL KNOCK THE DOOR OF COURT & MEDIA

IF ANY QUERY CALL ME
MUKESH WAHI F/O ANKIT WAHI
[protected]
[protected] ( ANKIT WAHI)
[protected]

----- Forwarded message -----
From: tina wahi
To: [protected]@msowc.com
Sent: Monday, 9 July, 2018, 3:05:07 PM IST
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS TO BRING TO YOUR NOTICE THAT I HAVE NOT RECEIVED MY REFUND TILL TODAY

FOR WHICH I HAD REQUESTED IN EARLIER MAIL DT[protected]

NOW I MAKE IT MY DAILY ROUTINE TO CALL IN COMPANY TALK TO YOUR

REPRESENTATIVES & RECEIVE FALSE PROMISES REGRADING REFUND OF MY HARD

EARNED MONEY WHICH YOU PEOPLE TOOK AWAY BY CHEATING ME & ARE USING SINCE

THEN

NOW I HAVE LEFT NO OTHER OPTION TO GO TO CONSUMER COURT & SUE YOUR

COMPANY THERE FOR FRAUD & CHEATING

BUT BEFORE GOING TO COURT ONCE AGAIN LAST TIME I REQUEST YOU TO REFUND MY

MONEY AT THE EARLIEST WITH INTEREST FOR THE PERIOD FROM THE DATE OF

COLLECTION OF MONEY RS 5000/= + INTEREST

----- Forwarded Message -----
From: tina wahi
To: "[protected]@msowc.com"
Sent: Sunday, 24 June 2018 3:52 PM
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND OF DEPOSIT GIVEN TO YOU FOR THE SERVICES WHICH YOUR COMPANY TOLD OVER PHONE BUT AFTER THAT WHEN I BOOKED SERVICE FOR MY CAR NO DL 8CAE4797 YOU PEOPLE DEMANDED MORE MONEY FOR THE AGREED SERVICES OVER PHONE I IMMEDIATELY CALLED BACK YOUR COMPANY & DEMANED MY REFUND AS YOUR COMPANY CHEATED ME BUT I WAS TOLD THAT YOU WILL GET BACK YOUR REFUND WITH IN 60 DAYS BUT TILL TODAY I HAVE NOT RECEIVED MY REFUND .
BUT WHY SHOULD I WAIT FOR 60 DAYS WHEN YOU PEOPLE COME & COLLECT MONEY IMMEDIATELY & THE CUSTOMER WAIT FOR 60 DAYS FOR REFUND CAN COMPANY PAY THE INTEREST FOR THE MONEY RECEIVED BY USED BY THEM
I WANT MY REFUND IMMEDIATELY WITH IN 7 DAYS

KINDLY DO THE NEEDFUL AT THE EARLIEST

----- Forwarded Message -----
From: Ankit wahi
To: [protected]@yahoo.co.in
Sent: Saturday, 23 June 2018 9:13 PM
Subject: Fwd: Refunds Needed Urgently

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Sat, 23 Jun 2018, 21:12
Subject: Fwd: Refunds Needed Urgently
To:

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Mon, 18 Jun 2018, 13:46
Subject: Refunds Needed Urgently
To:

Hi team

Do you even have the courtesy to call back the customer and ask about what issue he is facing have already mailed you for the refund Car no.: DL8CAE4797 .I want my money refunded at the earliest dont want to wait for 60 days .
Below are my a/c details :

Hi

A/C holder NAME : Ankit Wahi

Acc no : [protected]

Delivery Address : A/120 Prashant Vihar, Sector 14,
Rohini, Delhi 110085

Ankit
[protected]

Reply

M

Mukesh Wahi

from Delhi, Delhi

Dec 4, 2018

HIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND WHICH IS STILL PENDING BUT FROM COMPANY END EVEN I HAVE NOT RECEIVED ANY CALL IN THIS REGARDS 6 MONTHS

HAVE ALREADY GONE EVERY TIME I CALLED THE COMPANY THEY SAID YOUR REFUND IS IN PROCESS WE ARE WORKING ON IT CAN YOU TELL ME HOW LONG IT WILL TAKE TO REFUND THE HARD

EARNED MONEY OF CUSTOMER SHAME ON YOU PEOPLE YOU R COMPANY IS IS A FRAUD IT SEEMS YOU PEOPLE DOESN'T KNOW FORM MANY DIFFICULTIES A MIDDLE CLASS PERSON EARNED

MONEY NOW I WANT MY REFUND IMMEDIATELY OTHERWISE I AM GOING TO MEDIA & CONSUMER COURT REVERT ME WITH IN 1 WEEK FROM THE RECEIPT OF THIS MAIL OTHER WISE IT ASSUMED

THAT COMPANY IS NOT IN INTENTION TO REFUND & I WILL KNOCK THE DOOR OF COURT & MEDIA

IF ANY QUERY CALL ME
MUKESH WAHI F/O ANKIT WAHI
[protected]
[protected] ( ANKIT WAHI)
[protected]

----- Forwarded message -----
From: tina wahi
To: [protected]@msowc.com
Sent: Monday, 9 July, 2018, 3:05:07 PM IST
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS TO BRING TO YOUR NOTICE THAT I HAVE NOT RECEIVED MY REFUND TILL TODAY

FOR WHICH I HAD REQUESTED IN EARLIER MAIL DT[protected]

NOW I MAKE IT MY DAILY ROUTINE TO CALL IN COMPANY TALK TO YOUR

REPRESENTATIVES & RECEIVE FALSE PROMISES REGRADING REFUND OF MY HARD

EARNED MONEY WHICH YOU PEOPLE TOOK AWAY BY CHEATING ME & ARE USING SINCE

THEN

NOW I HAVE LEFT NO OTHER OPTION TO GO TO CONSUMER COURT & SUE YOUR

COMPANY THERE FOR FRAUD & CHEATING

BUT BEFORE GOING TO COURT ONCE AGAIN LAST TIME I REQUEST YOU TO REFUND MY

MONEY AT THE EARLIEST WITH INTEREST FOR THE PERIOD FROM THE DATE OF

COLLECTION OF MONEY RS 5000/= + INTEREST

----- Forwarded Message -----
From: tina wahi
To: "[protected]@msowc.com"
Sent: Sunday, 24 June 2018 3:52 PM
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND OF DEPOSIT GIVEN TO YOU FOR THE SERVICES WHICH YOUR COMPANY TOLD OVER PHONE BUT AFTER THAT WHEN I BOOKED SERVICE FOR MY CAR NO DL 8CAE4797 YOU PEOPLE DEMANDED MORE MONEY FOR THE AGREED SERVICES OVER PHONE I IMMEDIATELY CALLED BACK YOUR COMPANY & DEMANED MY REFUND AS YOUR COMPANY CHEATED ME BUT I WAS TOLD THAT YOU WILL GET BACK YOUR REFUND WITH IN 60 DAYS BUT TILL TODAY I HAVE NOT RECEIVED MY REFUND .
BUT WHY SHOULD I WAIT FOR 60 DAYS WHEN YOU PEOPLE COME & COLLECT MONEY IMMEDIATELY & THE CUSTOMER WAIT FOR 60 DAYS FOR REFUND CAN COMPANY PAY THE INTEREST FOR THE MONEY RECEIVED BY USED BY THEM
I WANT MY REFUND IMMEDIATELY WITH IN 7 DAYS

KINDLY DO THE NEEDFUL AT THE EARLIEST

----- Forwarded Message -----
From: Ankit wahi
To: [protected]@yahoo.co.in
Sent: Saturday, 23 June 2018 9:13 PM
Subject: Fwd: Refunds Needed Urgently

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Sat, 23 Jun 2018, 21:12
Subject: Fwd: Refunds Needed Urgently
To:

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Mon, 18 Jun 2018, 13:46
Subject: Refunds Needed Urgently
To:

Hi team

Do you even have the courtesy to call back the customer and ask about what issue he is facing have already mailed you for the refund Car no.: DL8CAE4797 .I want my money refunded at the earliest dont want to wait for 60 days .
Below are my a/c details :

Hi

A/C holder NAME : Ankit Wahi

Acc no : [protected]

Delivery Address : A/120 Prashant Vihar, Sector 14,
Rohini, Delhi 110085

Ankit
[protected]

Reply

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Address: New Delhi, Delhi, 110059

Website: crossroads

I rakesh mishra (Car no dl2caq1376) had taken your service of service on wheel on 11th july 2017 and paid rs 8260 for two service via cheque the receipt of which is attached below. I have booked for my car service twice one on 18th may 2018 and another on 27th may 2018 and spoiled my leave and waiting for the phone or service providers to come but neither any person came nor i get any call or message for not providing the service.
It is useless to take these services from crossroad as nobody bothers for the customers and nobody respond properly to the customers.
Kindly refund my money for the above mentioned service.
Thanking you
[protected]

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Address: New Delhi, Delhi, 110074

Website: www.crossroadshelpline.com

Do not buy any service from Cross road. They make false promises to sell and then do not pick phone. No response to email. I have written 10 emails in last 6 months with only auto response. On call, they ask you to write again. No escalation matrix to raise your complaint further.

I purchased 2 car services package of on 7th February 2018.

The executive committed in writing to provide 100% rewards points and car care kit.However, I have not received both the offer yet.

They also mentioned good maruti service centres at the time of sale. However, after payment and lot of follow up they booked my service with very small and bad workshop (AA Motors - Sanjay +[protected] in South Delhi). They are not competent and make you fear and get other services from them. They provide very bad services. I informed the crossroad about the incidence but they refused to note down any complaint.

Further, I had a very bad experience in availing the car services. I called the customer care and requested for car service twice.But I did not receive any call back from customer care or workshop on scheduled dates. After several follow up calls with your customer care, I received a call back from workshop at the evening of the scheduled day. Thus, I had to get my car serviced at the workshop on next day to the scheduled day. Due to this, I faced lot of personal trouble. Please ensure that you give a booking id whenever a customer makes any service booking. Also send a massage to confirm the scheduled time and service workshop.

During above incidence, I also tried to call executive (Rahul Sharma) who sold above package to me and gave me his number ([protected]) which is now with other sales executive who gave me two numbers ([protected] and [protected]). After one call, Rahul blocked my number to avoid further call from me. I am very disappointed with the attitude of the sales executives.

Amit Gupta
[protected]

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Address: New Delhi, Delhi

I have purchased life time 15 years road side assistance support from cross road India on two cars. I have duly authenticated purchase order with all payment details .
Recently CRIS has launched app where service duration is shown 4 years. On noticing this I have tried Follow up through general ph no & sent various email both on app & otherwise giving the problem & asking for resolution . There is no reply. It’s strange as last email I had addressed to CEO by his email ID.
Sarup Mattu

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Since yesterday, i have put my car break down request several times, i get no response, no mechanic is ever assigned to me. And then after 4-5 hours automatically the complaint gets canceled. I have paid for a lifetime membership. I receive no response, a human customer care representative can’t be reached because all requests are through the application. Got an automated email reply. I was stuck on for several hours and till now they have not helped me. They took a lifetime money and now are unavailable, they are running a scam. Please never take their membership. And kindly take a strict action to prevent clients getting fooled.

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Address: New Delhi, Delhi

Crossroads company is a total fraud. They called for getting their service for lifetime and charged rs 3000 around and after that when I am on road and my tyre is punctured, nobody is picking my call despite calling them again and again. Despite spending money on them and taking their service, I am stuck. Never ever go for their service as they are just a bunch of fraudsters and looters.

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Address: 110092

I have booked for road side assistance at 8.00 am through mobile app as flat tyre and telephoned more than 50 time to all the numbers available with me of cross road. Every time I got only verbal feedback as action has initiated and you will received our person with half an hour... I was waiting... Waiting... And no one came and no one called... Till 6.00pm I have totally fed up and the commitments done at the time of availing the policy that we are the best road side assitance provider were total false and just to lure the customer till payment no after sale service. at the late evening hours, your excutive finally replied that we can not do and you can get your service from some wherelse. this is totally unexpected reply instead of apologing the delay and provideing the service. I have taken my vehicle outside @8.00pm and got the needful.

I have missed my office and some very important assignment and all works got delayed one by one.. Now I got sms your service request has cancelled...

I have enclosed screeen shot of all your services and have the recording conversation with your executive . Kindly provide your feedback...

Cross Roads Complaints & Reviews

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Cross Roads reviews & complaints page 4

service on wheels fraud no response

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need to change a lifetime membership

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regarding refund

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pathetic service - cancelling the request and no proactive communication from crossroad

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struggling for services since august 18

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service on wheels fraud

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service of my car

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regarding 520910 ticket no. for which no service was provided to us

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on road service assistance

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not providing services after one year against four year membership

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crossroad 4 year all-india membership :: refund

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hyundai verna pb07s0303

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deficiency of services by crossroads

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road side assistance

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neither providing service not refunding money

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do not buy any services from cross road

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registration of two cars for lifetime

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pathetic service fraudsters

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pathetic service no one picking the customer care phone

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complaint for the service provided-- id:-11190010449

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