[Resolved]  Customercare.00691signSBI.co.in — Payment Failed in Online Passport Application

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I made an online application for reissue of passport with Passport Office Ghaziabad.

Application Reference Number 17-[protected]
Given Name PAKHI SAXENA
Service Type REISSUE
Type of Application NORMAL
Fee (Rs.) 1500.00
Payment Status (Internet Banking) Failed

However, an SMS from my HDFC Bank on my mobile [protected] states amount Rs 1512.75 (inclusive of service charge) debited from my account, on Feb 9, 2017 at 19:34:15 in SBIPG at PASSPORT_SEVA_MOPS_OBD using my HDFC debit card ending in 3822. Statement from my HDFC savings bank account shows[protected] against the debit entry on Feb 9, 2017.

Since status shows FAILED, I have to make payment again. Request please reverse above payment.
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Customer,

I request you to share your account details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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