Dell India — misleading laptop warranty

Website:

Dell.com and amazon.co.in

Hi There,
I bought a Dell Laptop through Amazon and we have the invoice. It was sold on the website that I have 1 year warranty if there is fault. We bought on 17/12/2016. Invoice number[protected]. With in 3 months we noticed some lines appearing on the screen. Took it to Dell service centre at Pinnacle Prestige Building, Near Cosmos Bank, Tilak Road, Sashiv Petu, Pune. They said that screen need to be replced and it will cost 5000 rupees. Also, there is no warranty for the laptop. We were shocked and felt cheated. We contacted amazon and they asked to contact Dell- Service request number[protected], support- [protected]. But we havent received any reply even after contacting the again and again, also through Amazon.
I like to lodge a complaint about this poor service and selling the products with wrong information on both Dell India and Amazon.
Please look into this matter on urgent basis as I am concerned that these companies are going keep cheating the customers again and again. Also, I would like to have my warranty for 1 year from the date of purchase so that I could replace the screen.
many thanks,
Dr Meena Priyadharshini.
[protected]@gmail.com